1 Reply Latest reply on Jul 31, 2014 4:41 AM by Nitin Lahane

    Change Approval Issues

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      Dear Team

       

      we are facing some issues related to Change Approval process  as sometimes the change approval get stuck at one phase and does not move ahead to next stage even after approver approves the change and in some cases,it completely skips the approval at certain stage and moves ahead or Approver's are not getting tagged correctly when CR is raised on multiple CIs.

       

      Operating System      : Linux 5.5

      Database Type          :Oracle 11g

      AR System Version    :7.6.04

      Mid-Tier Information  : 7.6.04

      Browser Configuration :Internet Explorer

      ITSM Version / Patch  :7.6.04 SP4

      CMDB Version / Patch :7.6.04 SP4

      AIE Ver                     :7.6.04 SP4

       

      Regards,

      Saranya