1 Reply Latest reply on Jul 29, 2014 4:36 AM by Ruben Ruiz Tristany

    automatically relate CIs during fulfillment of Service Request

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      We would love to be able to automate the relating of CIs to one another as part of the fulfillment of a Service Request. This could occur in Work Order or Change.


      Example . We have an SRD to request a desktop phone.


      IF use chooses option for headset the headset CI instance would be auto related to the desktop phone CI after the initial step of auto relating the desktop phone CI to the requester.


      Anyone know how or have tips.