14 Replies Latest reply on Jul 9, 2014 8:36 AM by Jeevan Anne

    My goal is to retrieve the Incident info from the remedy via AO

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      I have configured Remedy Monitor Adapter with name "RemedyAdapterMonitor" where i mentioned the remedy server name , port number , username and password .


      Then I created a rule as below , and also to send all that info to my mail (wherein i have configured SMTP adapter , this mail is working for other ) . I created a test incident , but did'nt get any mail with the info .


      Start-->Send Mail-->End

      In Start , gave inputevent .


      Please let me know if I have to make changes in the configuration.