14 Replies Latest reply on Jul 9, 2014 8:36 AM by Jeevan Anne

    My goal is to retrieve the Incident info from the remedy via AO

      Share This:

      I have configured Remedy Monitor Adapter with name "RemedyAdapterMonitor" where i mentioned the remedy server name , port number , username and password .

       

      Then I created a rule as below , and also to send all that info to my mail (wherein i have configured SMTP adapter , this mail is working for other ) . I created a test incident , but did'nt get any mail with the info .

       

      Start-->Send Mail-->End

      In Start , gave inputevent .

       

      Please let me know if I have to make changes in the configuration.

       

       

      RemedyMonitor.png