4 Replies Latest reply on Jun 17, 2014 4:15 PM by Richard Lester

    Track-IT Search to Assign to Work Order not working

    Richard Lester
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      I have two users having issues searching the assign to work order using work order number. 
      I have tried the deleting the local profile and the clear profile on the server
      still that same issue.  If I search by other text it will return results and some time after that I can search by work order number. anyone seen before?

       

      TechnicianClient|TIE1135131|Language|RELester|Module.HelpDesk.020
        --
      Error searching for workOrders. 
      [TrackIt.Application.Framework.AOM.ApplicationErrorException]
        -- No Error
      Code specified in Exception instance  [TrackIt.Core.Search.SearchException]
       
      -- Exception of type 'System.OutOfMemoryException' was thrown. 
      [System.OutOfMemoryException]

       

      TrackIt.Application.Framework.AOM.ApplicationErrorException : Error searching
      for workOrders.
         at
      TrackIt.Application.Framework.AOM.ApplicationCommand.Execute(Object source,
      CommandExecutionEventArgs args)
         at
      TrackIt.Application.Framework.WinForms.EntitySearchDialog.ExecuteSearchAndShowResults(String
      searchText)
         at
      TrackIt.Application.Framework.WinForms.EntitySearchDialog.searchButton_Click(Object
      sender, EventArgs e)
         at System.Windows.Forms.Control.OnClick(EventArgs
      e)
         at System.Windows.Forms.Button.OnClick(EventArgs e)
         at
      System.Windows.Forms.Button.PerformClick()
         at
      System.Windows.Forms.Form.ProcessDialogKey(Keys keyData)
         at
      System.Windows.Forms.Control.ProcessDialogKey(Keys keyData)
         at
      System.Windows.Forms.ContainerControl.ProcessDialogKey(Keys keyData)
         at
      System.Windows.Forms.TextBoxBase.ProcessDialogKey(Keys keyData)
         at
      System.Windows.Forms.Control.PreProcessMessage(Message& msg)
         at
      System.Windows.Forms.Control.PreProcessControlMessageInternal(Control target,
      Message& msg)
         at
      System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG&
      msg)

       

      TrackIt.Core.Search.SearchException : No Error Code specified in Exception
      instance
         at
      TrackIt.Core.Search.DTSearchImpl.SearchRemote.GetSearchResultsAsDataSet(SecurityCredentials
      securityCredentials, SearchResults searchResults)
         at
      TrackIt.Business.HelpDesk.HelpDeskImpl.HelpDeskImpl.GetIncidentSearchResults(DBSession
      session, SearchHandler searchHandler)
         at
      TrackIt.Business.HelpDesk.HelpDeskImpl.HelpDeskSecure.GetIncidentSearchResults(SecurityCredentials
      credentials, DBSession session, SearchHandler searchHandler)
         at
      TrackIt.Business.HelpDesk.HelpDeskInterceptor.GetIncidentSearchResults(DBSession
      session, SearchHandler searchHandler)
         at
      TrackIt.Business.HelpDesk.HelpDeskImpl.HelpDeskLocal.GetIncidentSearchResults(DBSession
      session, SearchHandler searchHandler)
         at
      TrackIt.Application.TechnicianClient.AddIn.HelpDesk.SearchIncidentsCommand.ExecuteCore(Object
      sender, CommandExecutionEventArgs args)
         at
      TrackIt.Application.Framework.AOM.ApplicationCommand.InitiateExecuteCore(Object
      source, CommandExecutionEventArgs args)
         at
      TrackIt.Application.Framework.AOM.ApplicationCommand.Execute(Object source,
      CommandExecutionEventArgs args)

       

      System.OutOfMemoryException : Exception of type 'System.OutOfMemoryException'
      was thrown.

       

      Server stack trace:
         at System.Text.StringBuilder.ToString()
         at
      System.IO.StringWriter.ToString()
         at
      System.Data.DataSet.SerializeDataSet(SerializationInfo info, StreamingContext
      context, SerializationFormat remotingFormat)
         at
      System.Data.DataSet.GetObjectData(SerializationInfo info, StreamingContext
      context)
         at
      System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.InitSerialize(Object
      obj, ISurrogateSelector surrogateSelector, StreamingContext context,
      SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter
      objectWriter, SerializationBinder binder)
         at
      System.Runtime.Serialization.Formatters.Binary.WriteObjectInfo.Serialize(Object
      obj, ISurrogateSelector surrogateSelector, StreamingContext context,
      SerObjectInfoInit serObjectInfoInit, IFormatterConverter converter, ObjectWriter
      objectWriter, SerializationBinder binder)
         at
      System.Runtime.Serialization.Formatters.Binary.ObjectWriter.Serialize(Object
      graph, Header[] inHeaders, __BinaryWriter serWriter, Boolean fCheck)
         at
      System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Serialize(Stream
      serializationStream, Object graph, Header[] headers, Boolean fCheck)
         at
      System.Runtime.Remoting.Channels.BinaryServerFormatterSink.SerializeResponse(IServerResponseChannelSinkStack
      sinkStack, IMessage msg, ITransportHeaders& headers, Stream&
      stream)
         at
      System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack
      sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream
      requestStream, IMessage& responseMsg, ITransportHeaders&
      responseHeaders, Stream& responseStream)

       

      Exception rethrown at [0]:
         at
      System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg,
      IMessage retMsg)
         at
      System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&
      msgData, Int32 type)
         at
      TrackIt.Core.Search.ISearchSecureDelegator.GetSearchResultsAsDataSet(SecurityCredentials
      credentials, SecurityCredentials securityCredentials, SearchResults
      searchResults)
         at
      TrackIt.Core.Search.SearchInterceptor.GetSearchResultsAsDataSet(SecurityCredentials
      securityCredentials, SearchResults searchResults)
         at
      TrackIt.Core.Search.DTSearchImpl.SearchRemote.GetSearchResultsAsDataSet(SecurityCredentials
      securityCredentials, SearchResults searchResults)