5 Replies Latest reply on Apr 23, 2019 1:07 PM by Ali Musa

    Web service issue: ARERR [8961] A required element is missing

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      We have a Remedy ARS v7.6.4 (SP2) server running on Microsoft Windows Server 2008 R2, and we need to create requests in an external system from Remedy tickets by calling a web service on that system from Remedy.


      The WSDL url looks like this:



      When trying a sample from the soapUI client tool, it works fine:

      <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:new="http://xyz.ESB.CreateCase.CreateCaseRequest">





































      But when trying exactly the same call from Remedy (via test form with those fields/elements + filter with action Set Fields/WEB SERVICE ...), it gives the following error:

      ARERR [8961] A required element is missing from the XML input document. : <CreateCaseSystem>


      Very strange, because I'm pretty sure that all fields are mapped correctly and that I'm passing a value for 'CreateCaseSystem'!


      Any idea what might be causing this?



      Best regards,