5 Replies Latest reply: Sep 20, 2005 10:07 AM by rasto danis RSS

Preloaded KMs issue with

Mike Birket


I am just in the process of upgrading a bunch of agents to However, I have noticed that something seems to have changed. Usually when you connect to an agent from a classic console and load KMs that are preloaded on the agent, the system output window shows things like
"NT_SERVICES already loaded by the agent". With and console version 3.5.60, even if the KMs are preloaded, the messages I get when I connect are
"PatrolAgent-Info: Loaded `NT_SERVICES' application locally from agent knowledge directory."
This implies that the KMs are not preloaded but if I do a DUMP KM_LIST it shows them as preloaded. Can anyone confirm if they are seeing the same. BTW, the issue is that the errs files are being bogged down with these messages as consoles attach.



  • 1. RE: Preloaded KMs issue with
    Paul Kloves

    What are your settings for:

    /AgentSetup/preloadedKMs<br />/AgentSetup/loadOnlyPreloadedKMs<br />/AgentSetup/disabledKMs<br />

    I don't yet have a test Agent or else I would check it myself. I may by the end of the day, however as we're currently planning an upgrade.


  • 2. RE: Preloaded KMs issue with
    Mike Birket

    preloaded is NT_LOAD.kml

    disabledKMs is empty

    loadOnly is no

    As I say, the kms do seem to be preloaded.

  • 3. RE: Preloaded KMs issue with
    M CA

    I noticed exactly the same thing. Maybe you should log a call with support - I'm over my quota!

  • 4. RE: Preloaded KMs issue with
    Mike Birket

    Yep. Logged a call. Basically BMC are saying it is "by design" and is due to new "KM parsing code" and that you now get the same message regardless of if the KM is preloaded or not. I sent a message back saying this was a bit daft since the agent saying it is loading a KM when it has in fact already loaded it is just plain misleading. As I said in my earlier thread, the key issue arising is the fact that every time a console connects, the errs file gets all the "loading KMs" messages. Very peculiar decision on BMC's part. My own feeling is that it is a "bug".

  • 5. RE: Preloaded KMs issue with
    rasto danis

    i have also found this behaviour on new products - appeared to start after one of some upgrade processes (perhaps to 3.6 agent or 3.5.60 classic console?) (before it normally stated: '... already loaded by agent' afterwards it changed to 'loaded locally' on classic console connection (pco web/win remains on already loaded msg)