1 2 Previous Next 15 Replies Latest reply on Sep 1, 2014 3:49 AM by Juhi Shah

    Some problem with MyIt

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      Hello

       

      We have installed 2.0.01: Service Pack 1 has these problems:

       

       

          The submitted request doesn't display on the home page

       

       

          startup of tomcat we found the following error: (see attached log file)  Tomcat's log

       

       

          10:56:39.212 [localhost-startStop-1] INFO  c.b.b.m.c.ConfigurationManager - Initializing Configurations

          10:56:39.310 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000203 for custom query id 000000000000304

          10:56:39.311 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000206 for custom query id 000000000000305

          10:56:39.311 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000339 for custom query id 000000000000314

          10:56:39.311 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000346 for custom query id 000000000000321

          10:56:39.311 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000368 for custom query id 000000000000325

          10:56:39.311 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000457 for custom query id 000000000000334

          10:56:39.311 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000366 for custom query id 000000000000336

          10:56:39.312 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000411 for custom query id 000000000000342

          10:56:39.312 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000452 for custom query id 000000000000343

          10:56:39.312 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000613 for custom query id 000000000000601

          10:56:39.312 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000910 for custom query id 000000000000602

          10:56:39.312 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000927 for custom query id 000000000000605

          10:56:39.313 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000965 for custom query id 000000000000702

          10:56:39.313 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000945 for custom query id 000000000000809

          10:56:39.313 [localhost-startStop-1] ERROR c.b.b.m.c.ApplicationConfigurator - Invaid default query id 000000000000968 for custom query id 000000000001103

          10:56:39.341 [localhost-startStop-1] INFO  c.b.b.m.c.ConfigurationManager - Finish Initializing Configurations

       

         

          in the CMDB more pluggable provider does not seem to be working:

       

       

          12:14:22.543 [localhost-startStop-1] INFO  c.b.b.m.p.PluggableProviderManagerImpl - 'RKM pluggable provider' subscribed services for tenant 000000000000001: {[KnowledgeSearchService]}

          12:14:22.558 [localhost-startStop-1] ERROR c.b.b.m.p.PluggableProviderManagerImpl - Unable to load pluggable provider CMDB pluggable provider

              com.bmc.bsm.mobile.errorhandling.MobilityServerException: There was a problem decrypting the data. (Given final block not properly padded)

               at com.bmc.bsm.mobile.service.EncryptionService.decryptPassword(EncryptionService.java:105) ~[mobility-server-2.0.00.000-BUILD-SNAPSHOT.jar:na]

               at com.bmc.bsm.mobile.service.EncryptionService.decryptARPassword(EncryptionService.java:89) ~[mobility-server-2.0.00.000-BUILD-SNAPSHOT.jar:na]

               at com.bmc.bsm.myit.providers.cmdb.CmdbProviderImpl.<init>(CmdbProviderImpl.java:39) ~[na:na]

               at com.bmc.bsm.myit.providers.cmdb.CmdbPluggableProviderFactory.create(CmdbPluggableProviderFactory.java:47) ~[na:na]

               at com.bmc.bsm.myit.providers.cmdb.CmdbPluggableProviderFactory.create(CmdbPluggableProviderFactory.java:25) ~[na:na]

               at com.bmc.bsm.myit.providers.PluggableProviderManagerImpl.initialize(PluggableProviderManagerImpl.java:294) ~[myit-server-2.0.00.000-BUILD-SNAPSHOT.jar:na]

               at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.7.0_51]

               at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_51]

               at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.7.0_51]

               at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.7.0_51]

               at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleElement.invoke(InitDestroyAnnotationBeanPostProcessor.java:344) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor$LifecycleMetadata.invokeInitMethods(InitDestroyAnnotationBeanPostProcessor.java:295) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.annotation.InitDestroyAnnotationBeanPostProcessor.postProcessBeforeInitialization(InitDestroyAnnotationBeanPostProcessor.java:130) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.applyBeanPostProcessorsBeforeInitialization(AbstractAutowireCapableBeanFactory.java:396) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1475) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:521) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:458) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:295) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:223) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:292) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:194) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:323) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:107) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.ConstructorResolver.resolveConstructorArguments(ConstructorResolver.java:629) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:148) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1045) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:949) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:487) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:458) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:295) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:223) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:292) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:194) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:626) [spring-beans-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:932) [spring-context-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:479) [spring-context-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:389) [spring-web-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:294) [spring-web-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:112) [spring-web-3.2.3.RELEASE.jar:3.2.3.RELEASE]

               at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4791) [catalina.jar:7.0.34]

               at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5285) [catalina.jar:7.0.34]

               at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150) [catalina.jar:7.0.34]

               at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901) [catalina.jar:7.0.34]

               at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877) [catalina.jar:7.0.34]

               at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:633) [catalina.jar:7.0.34]

               at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:657) [catalina.jar:7.0.34]

               at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1637) [catalina.jar:7.0.34]

               at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [na:1.7.0_51]

               at java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_51]

               at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source..

       

      same solution?

       

      regards

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