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We recently announced "The New IT" which is a complete, integrated solution containing MyIT 2.0, AppZone 2.0 and Remedyforce Winter '14 release.
If you haven't already done so, please take some time to have a look at the following:
Also take a look specifically at MyIT 2.0. We've added some innovative, end-user centric capabilities like Formless IT, Context-aware Services and Crowdsourced IT.
I'd really like to know what you think.