9 Replies Latest reply on Feb 18, 2014 3:21 AM by Gregory Rodrigues

    Services startup error.

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      Hi All,

       

      Recently we have deployed few installers using stub installer.

       

      later we found that services of that machine are throwing an error as shown in the screenshot.

       

      We have tried to reconstruct,restart and replace the lib folder but still the issue is persisting.

       


        • 1. Re: Services startup error.


          while troubleshooting we found the below log entries in the launch.log file.

           

          02/13/14 17:51:18 3656 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:51:18 3656 INFO: BBCA service started

          02/13/14 17:51:19 3656 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:51:19 3656 INFO: BBCA service stopped

          02/13/14 17:51:33 5720 ERROR: BBCA error: 0  BBCA start unsuccessful: : The operation completed successfully. (0x0)

          02/13/14 17:51:52 5092 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:51:52 5792 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:51:52 5792 INFO: BBCA service started

          02/13/14 17:51:52 5792 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:51:53 5792 INFO: BBCA service stopped

          02/13/14 17:51:54 5092 ERROR: BBCA error: 0  BBCA start unsuccessful: : The operation completed successfully. (0x0)

          02/13/14 17:51:58 2244 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:51:58 2244 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:53:09 2396 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:53:09 4116 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:53:09 4116 INFO: BBCA service started

          02/13/14 17:53:09 4116 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:53:09 4116 INFO: BBCA service stopped

          02/13/14 17:53:11 2396 ERROR: BBCA error: 0  BBCA start unsuccessful: : The operation completed successfully. (0x0)

          02/13/14 17:54:22 6048 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:54:22 5532 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:54:22 5532 INFO: BBCA service started

          02/13/14 17:54:22 5532 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:54:22 5532 INFO: BBCA service stopped

          02/13/14 17:54:37 6048 ERROR: BBCA error: 0  BBCA start unsuccessful: : The operation completed successfully. (0x0)

          02/13/14 17:54:52 2848 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:54:52 2848 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:55:02 5428 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:55:02 4624 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:55:02 4624 INFO: BBCA service started

          02/13/14 17:55:02 4624 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:55:03 4624 INFO: BBCA service stopped

          02/13/14 17:55:07 5924 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:55:07 5560 INFO: Checking and applying related JARs for Kerberos

          02/13/14 17:55:07 5560 INFO: BBCA service started

          02/13/14 17:55:07 5560 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/13/14 17:55:08 5560 INFO: BBCA service stopped

          02/13/14 17:55:22 5924 ERROR: BBCA error: 0  BBCA start unsuccessful: : The operation completed successfully. (0x0)

          02/14/14 11:20:43 4152 INFO: Checking and applying related JARs for Kerberos

          02/14/14 11:20:43 4152 INFO: BBCA service started

          02/14/14 11:20:43 4152 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/14/14 11:20:43 4152 INFO: BBCA service stopped

          02/14/14 11:33:11 2732 INFO: Checking and applying related JARs for Kerberos

          02/14/14 11:33:11 2732 INFO: BBCA service started

          02/14/14 11:33:11 2732 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/14/14 11:33:12 2732 INFO: BBCA service stopped

          02/14/14 11:33:19 4808 INFO: Checking and applying related JARs for Kerberos

          02/14/14 11:33:19 4808 INFO: BBCA service started

          02/14/14 11:33:19 4808 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/14/14 11:33:20 4808 INFO: BBCA service stopped

          02/14/14 14:09:09 6548 INFO: Checking and applying related JARs for Kerberos

          02/14/14 14:09:09 6548 INFO: BBCA service started

          02/14/14 14:09:09 6548 ERROR: The tuner failed to start in multiple attempts, tuner will now exit.

          02/14/14 14:09:09 6548 INFO: BBCA service stopped

          • 2. Re: Services startup error.

            seems like some jar files are missing have you tried the fixtuner (standalone app) to rectify the issue?

            • 3. Re: Services startup error.

              Hi Gregory,

               

              Thanks for the quick responce.

               

              Are you referring to this post https://communities.bmc.com/docs/DOC-17876.

               

              Thnaking you.

              Sai kiran

              • 4. Re: Services startup error.

                Yes, can you try that?

                • 5. Re: Services startup error.

                  Couple of more things before you retry the issue,

                  - Set "marimba.launch.logLevel=5"

                  - Give us the list of files you see under, lib\jre\lib\security folder inside tuner install dir

                  • 6. Re: Services startup error.

                    Bharath Mohanraj wrote:

                     

                    Couple of more things before you retry the issue,

                    - Set "marimba.launch.logLevel=5"

                    - Give us the list of files you see under, lib\jre\lib\security folder inside tuner install dir

                    Hi Bharath,

                     

                    i have added the feature but still of no use.

                     

                    Untitled.png

                     

                     

                    we have these files in the specified location

                    • 7. Re: Services startup error.

                      The marimba.launch.logLevel=5 property is to increase the logging its not going to fix anything. You need to set this in the property in the prefs.txt and start the tuner.Please attached the launch and tuner history logs.

                      • 8. Re: Services startup error.

                        While checking logs on the transmitter we found these log entries.

                         

                        major NSS-ADMINS 1505 RPC connection to remote machine error: host pc2***847 unrecognizable

                        • 9. Re: Services startup error.

                          It seems completely unrelated to the issue you are having on the endpoint. You need to set the property in the prefx.txt and start the tuner and send us the logs. BTW did you try the fixtuner application?