8 Replies Latest reply on Jan 24, 2014 11:35 AM by John O'Toole

Scheduled jobs not running

Jackie Bush Jan 17, 2014 6:09 AM

I have got a job in BladeLogic that is scheduled to run every day Monday to Friday. Some days it just doesn't run, I have looked in the appserver log and can't find any reference to this job on days it doesn't run and also on days that it does run.

Is there anywhere else i can look for information about scheduled jobs?

thanks

Jackie

1. Re: Scheduled jobs not running

Steffen Kreis Jan 17, 2014 7:30 AM (in response to Jackie Bush)

You mean you can't see any log-entry for that job on your server ?
That would be weird, as there definitely should be something in the Logs on the Job-Server that executes the work-item.

Steffen
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2. Re: Scheduled jobs not running

Jackie Bush Jan 17, 2014 8:30 AM (in response to Steffen Kreis)

Hi Steffen
That’s right there are no entries in the appserver log for this job even at the time it has run successfully.
I believe there are two File Servers in this environment but only one Application Server not sure if that would have an effect on any log files.
Jackie
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3. Re: Scheduled jobs not running

Steffen Kreis Jan 17, 2014 8:41 AM (in response to Jackie Bush)

What ?! 2 FileServers ?? U sure ?

Do other Jobs appear as expected in the Logs that you are looking at ?

Sorry i have to ask: These days, were the jobs aren't running are not Saturdays and Sundays, or ?

Steffen
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4. Re: Scheduled jobs not running

Bill Robinson Jan 17, 2014 8:45 AM (in response to Steffen Kreis)

can you attach the appserver log(s) from when the job didn't run and indicate the name of the job ?
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5. Re: Scheduled jobs not running

Jackie Bush Jan 17, 2014 9:17 AM (in response to Steffen Kreis)

Ok – in that case there is probably only one file server which is separate to the application server.

The days the job didn’t run are Monday, Tuesday, Wednesday and Thursday.
The server was rebooted last night and the job ran this morning (Friday).
I think I may wait and see if it runs on Monday.
There are entries in the log file for other jobs that have been run – but I think they might have been manual jobs and not scheduled jobs.
I can’t find another scheduled job in the log either.
I think I might keep an eye on this on a daily basis to see if I can find a pattern. If the problem continues I will log a call with BMC Support.
Regards
Jackie
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6. Re: Scheduled jobs not running

Jackie Bush Jan 17, 2014 9:19 AM (in response to Bill Robinson)

Thanks for replying Bill, but I would rather not attach the log files here.
regards
Jackie
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7. Re: Scheduled jobs not running

Bill Robinson Jan 17, 2014 10:57 AM (in response to Jackie Bush)

Have you opened a support ticket? if not please do so and attach the logs there and post the issue number.
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8. Re: Scheduled jobs not running

John O'Toole Jan 24, 2014 11:35 AM (in response to Bill Robinson)

Hi Jackie,

Aside from the appserver logs, what do you see for this job in the BSA UI? Do you see runs listed there for the successful runs? On the days when it did not run, do you see no entry at all or do you see a failure?

Were you able to confirm whether otehr scheduled jobs had the same problem or if it was confined to this one scheduled job?

Thanks,

John
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