6 Replies Latest reply on Jan 27, 2014 1:36 PM by Rory Benzo

    BMC Remedy 7.6.4 knowledge base article created but unable to search and find

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      All, I'm trouble shooting a scenario were a knowledge base article was created and publish a few days ago, but when the person who actually create and publish the article (person has admin rights) tries to search for the KB using key words, nothing shows up from the search (advance search). Any suggestions or step by step instruction on mitigating this issue?