7 Replies Latest reply on Dec 17, 2013 9:52 AM by Kris Briscoe

    BMC Remedy & Atrium Orchestrator Integration

      Share This:

      Hi All,

       

      I have created the configuration file and when I try to use that it in filter its showing following error. I have imported the certificates from atrium orchestrator to Remedy AR system.

      AROrchestrator_Configuration.JPG.jpg

       

       

      error.JPG.jpg

       

      Please help me out....

        • 1. Re: BMC Remedy & Atrium Orchestrator Integration

          Hi Muthu,

           

          Find out what java your AR Server is using.

           

          Use keytool utility and add BAO certificate into java keystore which should be ../jvm/lib/security/cacerts

           

          Thanks,

          Bala

          • 2. Re: BMC Remedy & Atrium Orchestrator Integration

            Hi Bala,

             

            I have imported the certificates from BAO to AR system ...Still I am getting the same error.

             

            This is my BAO certificates :

            Keytools.JPG.jpg

             

            This is my AR Certificates :

             

            Keytools2.JPG.jpg

             

            Please help me to solve this problem..

            • 3. Re: BMC Remedy & Atrium Orchestrator Integration

              What version of bao are you currently using?  If it's 7. 7 - what version

              of SSO are you using?

              On Dec 14, 2013 5:31 AM, "Muthu Kumar Duraisamy" <forums@developer.bmc.com>

              • 4. Re: BMC Remedy & Atrium Orchestrator Integration

                Hi Kris,

                 

                We are using trial version of BMC Atrium Orchestrator and BMC Remedy.

                 

                BMC Atrium Orchestrator - version 8.1 including SSO

                 

                BMC Remedy (AR Server ) - version 7.6.4

                • 5. Re: BMC Remedy & Atrium Orchestrator Integration

                  Hi Muthu,

                   

                  You must have restarted AR server Java after importing certificate. Because java keystore doesn't take effect unless you restart java process.

                  Also paste detail error from arerror.log file which might give more details on this issue.

                   

                  Thanks,

                  Bala

                  • 6. Re: BMC Remedy & Atrium Orchestrator Integration

                    Hi Bala,

                     

                    This is the Log arerror log file :

                     

                    Thu Nov 21 20:54:04 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Thu Nov 21 20:54:05 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Thu Nov 21 21:08:59 2013  390620 : The SQL database operation failed. (ARERR 552)

                    Thu Nov 21 21:08:59 2013     SHUTDOWN is in progress. (SQL Server 6005)

                    Thu Nov 21 21:09:00 2013  390620 : The SQL database operation failed. (ARERR 552)

                    Thu Nov 21 21:09:00 2013     SHUTDOWN is in progress. (SQL Server 6005)

                    Thu Nov 21 21:10:08 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Thu Nov 21 21:10:10 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Thu Nov 21 21:10:10 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Thu Nov 21 21:10:10 2013  390600 : SQL database is not available -- will retry connection (ARNOTE 590)

                    Thu Nov 21 21:10:10 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Thu Nov 21 21:10:11 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Thu Nov 21 21:10:11 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Thu Nov 21 21:10:26 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Thu Nov 21 23:09:26 2013  SLMCS : Cannot open catalog; Message number = 93 (SERVER02.qa.com)  ARERR - 93

                    Thu Nov 21 23:11:28 2013  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

                    Thu Nov 21 23:16:05 2013  SLMCS : Cannot open catalog; Message number = 93 (SERVER02)  ARERR - 93

                    Thu Nov 21 23:18:07 2013  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

                    Thu Nov 21 23:22:08 2013  SLMCS : Cannot open catalog; Message number = 93 (SERVER02)  ARERR - 93

                    Thu Nov 21 23:24:09 2013  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

                    Thu Nov 21 23:28:19 2013  SLMCS : Cannot open catalog; Message number = 93 (SERVER02)  ARERR - 93

                    Thu Nov 21 23:30:20 2013  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

                    Fri Nov 22 00:05:02 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:02 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:02 2013     Application-Delete-Entry "TMS:Task" TAS000000000009

                    Fri Nov 22 00:05:03 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:02 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:02 2013     Application-Delete-Entry "TMS:Task" TAS000000000013

                    Fri Nov 22 00:05:03 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:03 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:03 2013     Application-Delete-Entry "TMS:Task" TAS000000000015

                    Fri Nov 22 00:05:03 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:03 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:03 2013     Application-Delete-Entry "TMS:Task" TAS000000000018

                    Fri Nov 22 00:05:03 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:03 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:03 2013     Application-Delete-Entry "TMS:Task" TAS000000000008

                    Fri Nov 22 00:05:03 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:03 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:03 2013     Application-Delete-Entry "TMS:Task" TAS000000000017

                    Fri Nov 22 00:05:04 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:04 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:04 2013     Application-Delete-Entry "TMS:Task" TAS000000000020

                    Fri Nov 22 00:05:04 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:04 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:04 2013     Application-Delete-Entry "TMS:Task" TAS000000000004

                    Fri Nov 22 00:05:04 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:04 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:04 2013     Application-Delete-Entry "TMS:Task" TAS000000000011

                    Fri Nov 22 00:05:04 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:04 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:04 2013     Application-Delete-Entry "TMS:Task" TAS000000000007

                    Fri Nov 22 00:05:04 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:04 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:04 2013     Application-Delete-Entry "TMS:Task" TAS000000000005

                    Fri Nov 22 00:05:05 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:04 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:04 2013     Application-Delete-Entry "TMS:Task" TAS000000000010

                    Fri Nov 22 00:05:05 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:05 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:05 2013     Application-Delete-Entry "TMS:Task" TAS000000000012

                    Fri Nov 22 00:05:05 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:05 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:05 2013     Application-Delete-Entry "TMS:Task" TAS000000000014

                    Fri Nov 22 00:05:05 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:05 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:05 2013     Application-Delete-Entry "TMS:Task" TAS000000000016

                    Fri Nov 22 00:05:05 2013  390603 : Entry does not exist in database (ARERR 302)

                    Fri Nov 22 00:05:05 2013  390603 : An application command failed. (ARERR 4554)

                    Fri Nov 22 00:05:05 2013     Application-Delete-Entry "TMS:Task" TAS000000000019

                    Fri Nov 22 02:00:31 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Fri Nov 22 02:00:31 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Fri Nov 22 02:00:31 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Fri Nov 22 02:00:31 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Fri Nov 22 02:00:53 2013  SLMCS : Cannot open catalog; Message number = 93 (SERVER02.qa.com)  ARERR - 93

                    Fri Nov 22 02:02:55 2013  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

                    Fri Nov 22 02:07:01 2013  SLMCS : Cannot open catalog; Message number = 93 (SERVER02)  ARERR - 93

                    Fri Nov 22 02:09:23 2013  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

                    Fri Nov 22 02:14:19 2013  SLMCS : Cannot open catalog; Message number = 93 (SERVER02)  ARERR - 93

                    Fri Nov 22 02:16:20 2013  SLMCS : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501)

                    Sat Nov 23 02:00:06 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sat Nov 23 02:00:06 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sat Nov 23 02:00:06 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sat Nov 23 02:00:06 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sat Nov 23 09:05:03 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                     

                    Mon Nov 25 04:05:04 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 05:05:15 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 05:05:15 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 06:05:04 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 06:05:04 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 07:05:04 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 07:05:04 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 08:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 08:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 09:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 09:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 10:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 10:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 11:05:07 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 11:05:07 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 12:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 12:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 13:05:03 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 13:05:03 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 14:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 14:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 15:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 15:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 16:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 16:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 17:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 17:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 18:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 18:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 19:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Nov 25 19:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Nov 25 20:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sat Dec 14 17:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sat Dec 14 17:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sat Dec 14 18:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sat Dec 14 18:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sat Dec 14 19:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sat Dec 14 19:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sat Dec 14 20:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sat Dec 14 20:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sat Dec 14 21:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sat Dec 14 21:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sat Dec 14 22:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sat Dec 14 22:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sat Dec 14 23:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sat Dec 14 23:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 00:05:05 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 00:05:05 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 00:05:05 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 00:05:05 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 01:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 01:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sun Dec 15 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sun Dec 15 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sun Dec 15 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Sun Dec 15 02:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 02:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 03:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 03:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 04:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 04:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 05:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 05:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 06:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 06:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 07:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 07:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 08:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 08:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 09:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 09:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 10:05:03 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 10:05:03 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 11:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 11:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 12:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 12:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 13:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 13:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 14:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 14:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 15:05:03 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 15:05:03 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 16:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 16:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 17:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 17:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 18:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 18:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 19:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 19:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 20:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 20:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 21:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 21:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 22:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 22:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Sun Dec 15 23:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Sun Dec 15 23:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 00:05:04 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 00:05:04 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 00:05:04 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 00:05:04 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 01:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 01:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Mon Dec 16 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Mon Dec 16 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Mon Dec 16 02:00:01 2013  390603 : Web Service Registry Location cannot be empty (ARERR 9133)

                    Mon Dec 16 02:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 02:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 03:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 03:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 04:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 04:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 05:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 05:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 06:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 06:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 07:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 07:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 08:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 08:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 09:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 09:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 10:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 10:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 10:20:14 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Mon Dec 16 10:20:16 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:20:16 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:20:16 2013  390600 : SQL database is not available -- will retry connection (ARNOTE 590)

                    Mon Dec 16 10:20:16 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:20:17 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:20:17 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:20:33 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Mon Dec 16 10:34:01 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Mon Dec 16 10:34:02 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:34:02 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:34:02 2013  390600 : SQL database is not available -- will retry connection (ARNOTE 590)

                    Mon Dec 16 10:34:02 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:34:03 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:34:03 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:34:18 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:34:18 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:34:33 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Mon Dec 16 10:46:26 2013  390603 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:46:26 2013     SHUTDOWN is in progress. (SQL Server 6005)

                    Mon Dec 16 10:46:27 2013  390603 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:46:27 2013     SHUTDOWN is in progress. (SQL Server 6005)

                    Mon Dec 16 10:46:28 2013  390603 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:46:28 2013     SHUTDOWN is in progress. (SQL Server 6005)

                    Mon Dec 16 10:46:30 2013  390603 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:46:30 2013     SHUTDOWN is in progress. (SQL Server 6005)

                    Mon Dec 16 10:46:31 2013  390603 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:46:31 2013     SHUTDOWN is in progress. (SQL Server 6005)

                    Mon Dec 16 10:46:32 2013  390603 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:46:32 2013     [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11)

                    Mon Dec 16 10:46:32 2013  390680 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:46:32 2013     [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation. (SQL Server 11)

                    Mon Dec 16 10:47:38 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Mon Dec 16 10:47:40 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:47:40 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:47:40 2013  390600 : SQL database is not available -- will retry connection (ARNOTE 590)

                    Mon Dec 16 10:47:40 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:47:41 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 10:47:41 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 10:47:57 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Mon Dec 16 11:05:04 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 11:05:04 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 12:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 12:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 13:05:01 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 13:05:01 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 14:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 14:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 15:02:27 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Mon Dec 16 15:02:28 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Mon Dec 16 16:05:03 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 16:05:03 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 17:05:03 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 17:05:03 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 18:05:02 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 18:05:02 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 19:05:06 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 19:05:06 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    Mon Dec 16 19:19:10 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Mon Dec 16 19:19:11 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Mon Dec 16 19:33:25 2013 : Action Request System(R) Server x64 Version 7.6.04 Build 002 201101141059

                    (c) Copyright 1991-2010 BMC Software, Inc.

                    Mon Dec 16 19:33:27 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 19:33:27 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 19:33:27 2013  390600 : SQL database is not available -- will retry connection (ARNOTE 590)

                    Mon Dec 16 19:33:27 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 19:33:28 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 19:33:28 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 19:33:43 2013  390600 : The SQL database operation failed. (ARERR 552)

                    Mon Dec 16 19:33:43 2013     Cannot open database "ARSystem" requested by the login. The login failed. (SQL Server 4060)

                    Mon Dec 16 19:33:58 2013  390600 : This COPY of the Action Request System(R) does not have authorization key set, but is ready for use or evaluation.

                    For unlimited capabilities, contact your sales representative. (ARNOTE 27)

                    Mon Dec 16 20:05:04 2013  390603 : Message not in catalog -- message number = 2 (ARERR 2)

                    Mon Dec 16 20:05:04 2013  390603 : You have reached the maximum number of database entries permitted with this version of the Action Request System(R).

                    To purchase the unrestricted version, contact your sales representative. (ARERR 337)

                    • 7. Re: BMC Remedy & Atrium Orchestrator Integration

                      I don't see any error related to https SSL error...

                       

                      Is there any other issue as well in environment?? I see lot of SQL error which might be causing this..

                       

                      Thanks,

                      Bala

                      • 8. Re: BMC Remedy & Atrium Orchestrator Integration

                        Hi Bala,

                         

                        Now the certificate error gone . Now I am facing new error , when trying to connect to orchestrator using filter

                         

                        error2.JPG.jpg

                        • 9. Re: BMC Remedy & Atrium Orchestrator Integration

                          This is typically when the security envelope within the SOAP call is

                          missing or malformed.  Do you have an example of the out-going soap call?

                          Have you verified that you are supplying all of the correct inputs within

                          the filter?  ie: valid username/password?

                           

                          Kris-

                           

                          Kristopher T. Briscoe

                          678.984.9144

                           

                          VERITAS ODIT MORAS

                           

                           

                          On Tue, Dec 17, 2013 at 9:50 AM, Muthu Kumar Duraisamy <

                          • 10. Re: BMC Remedy & Atrium Orchestrator Integration

                            Yeah its bit difficult to trace what SOAP envelop AR is sending for ORCA call..

                             

                            Can you please paste your AO configuration screen in AR where you have mentioned ORCA URL, Grid details and credentials.

                             

                            Thanks,

                            Bala

                            • 11. Re: BMC Remedy & Atrium Orchestrator Integration

                              Hi Bala,

                               

                              Here is the screen shot..

                               

                              AROrchestrator_Configuration.JPG.jpg

                              • 12. Re: BMC Remedy & Atrium Orchestrator Integration

                                No idea Muthu.... I think you should open support ticket...

                                 

                                Thanks,

                                Bala

                                • 13. Re: BMC Remedy & Atrium Orchestrator Integration

                                  What version of BAO are you using?  If you are at 7.7 or greater then you

                                  must use the fully qualified hostname, not a ip address or short name, for

                                  the soap url.  Based on your screen shot I suspect that is your issue.  The

                                  soap url name should already exist in DNS or be with the host file on your

                                  ar server.  This is a requirement of SSO 8.x

                                   

                                  Try changing the soap url from IP to fqdn.

                                   

                                  Kris-

                                   

                                  Kristopher T. Briscoe

                                  678.984.9144

                                   

                                  VERITAS ODIT MORAS