I want to know what type values you are expecting to make this field as 3 tier as we have categorization in place which can hold of the Tier values of Service CI whenever we select that CI .
Juts trying to know the business requirement here if it has some additional expectation.
I have a similar requirement, can anyone advise if this is possible?
The Service CI in Incident Management, should have upto 3 tiers similar to the Assigned Group menu.
Can this be achieved using the Business Service class?
ex: Managed Service -> Managed LAN/Managed WAN/Managed Wifi (I need to group all Managed Services together, and the user should be able to select either Managed LAN or Managed WAN or Managed Wifi)