I think this is same as the response you posted in the below thread:
If yes, I have responded there. For convenience below is what I posted. Hope you find it useful. Let know.
The marketing slides shown on SRM request entry console are image attachments. And the 'Did you know" text is part of the image. One can see the image attachments in "SRS:ServiceRequestImages" form records named as "image-marketing-<some-number>". I think this is designed so to allow custom slides to be shown on the console.
Saroj, I copied the BMC Marketing Slides and translated them. When I add the Slides to the Marketing Slides they show up fine, but they show up for everyone. The problem is I only want the local fr_Canada to see the translated slides.
BMC's instructions Promoting services in the slide show - Documentation for BMC Service Request Management 8.0 - BMC Documentation say to 'enter the URL of the image location'.
What URL are they referring to?