6 Replies Latest reply on Nov 13, 2013 8:28 AM by Julien Devienne

    Error logging into IMAP server

    Karen Sunderland
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      We are using FPSC 11.6 and have several incoming email accounts configured. Our email system is hosted MS Exchange, Office 365. On a daily basis we get a handful of errors like the ones below. The errors seem to randomly reference different workspaces and email addresses. They don't seem to harm anything, and all email seems to get processed as expected, but they are annoying. I think we used to get similar errors with version 9.0.3 and a different email system, but much less frequently.

       

      Any ideas or do I just have to live with the errors?

       

      Thanks,

      Karen

       

      FootPrints Service Core Error: Error logging in to IMAP server (using LOGIN):: Error while reading data from server: Bad file descriptor
      imap account info:
      server: "outlook.office365.com"
      port: 993
      user: "account_name@ithaca.edu"
      folder: ""
      project: "1"
      use SSL: True
      Cannot create connection to secure IMAP server. Verify that the port number is correct and email server is set up to use SSL.

       

      or like this:


      FootPrints Service Core Error: Error logging in to IMAP server (using LOGIN):: 1 NO LOGIN failed.

      This error usually means that you supplied an incorrect password or an incorrectly formatted user name. Please re-check your incoming mail setup. If it appears to be correct and the error persists, contact your mail server administrator.

      imap account info:
      server: "outlook.office365.com"
      port: 993
      user: "account_name@ithaca.edu"
      folder: ""
      project: "6"
      use SSL: True
      Cannot create connection to secure IMAP server. Verify that the port number is correct and email server is set up to use SSL.