1 2 Previous Next 15 Replies Latest reply on Nov 8, 2018 3:50 PM by Shane Narotam

    ARERR [-1] Message not found -  Interesting Error Message

    Srinivas Merugu

      Hi All,

       

      ARERR [-1] Message not found

       

      Did anybody ever seen this error message ? I could not even find it in the error messages guide. Would like to know when this error comes and how to fix it.

       

      Seen some KA from the knowledge Base but they are not explanatory.  https://kb.bmc.com/infocenter/index?page=answers&startover=y&question_box=ARERR+-1

       

      Thanks,

      Srini

        • 1. Re: ARERR [-1] Message not found -  Interesting Error Message
          Sylvain YVON

          Hi Srini,

          You get a code -1 for any error if :

          - the error messages catalog was not imported

          - or the messages library was not correctly linked according to server's locale when it was installed

          - or the error is unhandled by the server

           

          Can you give us a little more details on when you observed it ? Is it server side or client side ?

           

          Edit : Oops sorry, if it's a catalog configuration problem you still get the error number right

          • 2. Re: ARERR [-1] Message not found -  Interesting Error Message

            Check the log files to see if you can capture this in the logs, just to understand what generates this. The information you've supplied thus far isn't sufficient to be able to assist with troubleshooting

            • 3. Re: ARERR [-1] Message not found -  Interesting Error Message
              Laurent Matheo

              Yep I saw this one quite some times. Sometimes even during installations

              • 4. Re: ARERR [-1] Message not found -  Interesting Error Message
                Srinivas Merugu

                I am not getting this error,so I cannot capture logs. I was going through the KB and I saw this error which I never seen. Even I tried to check in BMC Error messages guide but this error is not mentioned in there...

                 

                I am just interested to know when this error comes and in which scenarios ?

                • 5. Re: ARERR [-1] Message not found -  Interesting Error Message
                  Laurent Matheo

                  I'm pretty sure I saw this sometimes in installation logs when it couldn't find a localized message, but can't find it in my archives

                  • 6. Re: Re: ARERR [-1] Message not found -  Interesting Error Message
                    Laurent Matheo

                    Ok I actually found two examples in the logs I had on my computer:

                     

                    In arjavaplugin.log doing a report:

                    2011-04-04 11:32:55,904 ERROR [pool-4-thread-3] com.bmc.arsys.pluginsvr.plugins.a (?:?) - createEntry() FAILs in plugin: ARSYS.ARDBC.ARREPORTENGINE

                    ERROR (-1): Message not in catalog; Message number = -1; Fields needed for table are not set.

                     

                     

                      at com.bmc.arsys.plugins.report.ReportDesigner.createEntry(ReportDesigner.java:768)

                      at com.bmc.arsys.plugins.report.ReportForms.createEntry(ReportForms.java:188)

                      at com.bmc.arsys.pluginsvr.plugins.a.ArdbcCreate(Unknown Source)

                      at com.bmc.arsys.pluginsvr.a.ArEsArdbcCreate_5(Unknown Source)

                      at com.bmc.arsys.pluginsvr.a.ArEsArdbcCreate_4(Unknown Source)

                      at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)

                      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)

                      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)

                      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)

                      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)

                      at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

                      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

                      at java.lang.Thread.run(Thread.java:662)

                     

                    And in the mid-tier log:

                    4 avr. 2011 11:32:55 - SEVERE (com.remedy.log.SERVLET) : GoatException during NDXRequest: 1/012/swv1titars0325/AR System Report Designer12/swv1titars030/0/0/2/0/2/0/2/0/1/41/61/0178/25/5/916535/910275/912185/910245/910015/910305/910005/910285/910295/910025/910055/916025/916105/916115/916185/916375/916405/916605/916615/912365/916425/916435/916445/916465/91650367/25/5/"";""5/1 PDF28/Nouveau rapport - test12345610/test12345613/HPD:Help Desk4/test10/test12345626/Default Administrator View5/fr_FR3/"";3/"";32/WP_test1234561301909541_1Demo_WP1/11/01/01/07/Avancée19/Modifier le rapport15/Nouveau rapport33/lval=est égal(e) à;op==;val=;mi=132/WP_test1234561301909541_1Demo_WP32/WP_test1234561301909541_1Demo_WP1/110/13019095415/0 Non78/25/1/41/61/41/41/41/41/41/41/41/41/41/41/21/21/21/21/41/41/41/41/41/41/21/21/61/11/12/0/  = > ARERR [-1] Message not in catalog; Message number = -1 : Fields needed for table are not set.

                    at com.remedy.arsys.backchannel.SetEntryListAgent.createNewEntry(Unknown Source)

                    at com.remedy.arsys.backchannel.SetEntryListAgent.process(Unknown Source)

                    at com.remedy.arsys.backchannel.NDXRequest.processRequest(Unknown Source)

                    at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source)

                    at com.remedy.arsys.backchannel.EntryListBase.<init>(Unknown Source)

                    at com.remedy.arsys.backchannel.NDXSetEntryList.<init>(Unknown Source)

                    at com.remedy.arsys.backchannel.SetEntryListAgent.<init>(Unknown Source)

                    at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source)

                    at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)

                    at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)

                    at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)

                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

                    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)

                    at org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:429)

                    at org.apache.coyote.ajp.AjpAprProtocol$AjpConnectionHandler.process(AjpAprProtocol.java:384)

                    at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2103)

                    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

                    at java.lang.Thread.run(Thread.java:662)

                    Caused by: ERROR (-1): Message not in catalog; Message number = -1; Fields needed for table are not set.

                    at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source)

                    at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source)

                    at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source)

                    at com.bmc.arsys.api.ProxyJRpc.ARCreateEntry(Unknown Source)

                    at com.bmc.arsys.api.ARServerUser.createEntry(Unknown Source)

                    ... 27 more

                    • 7. Re: ARERR [-1] Message not found -  Interesting Error Message
                      Raumin Tadayon

                      did anyone come up with a solution to this?

                      • 8. Re: ARERR [-1] Message not found -  Interesting Error Message
                        Vidhya Amirthalingam

                        Our users get this error when they try to attach a file to CR.

                        Is there a solution for his error?

                         

                        <vidhya>

                        • 9. Re: ARERR [-1] Message not found -  Interesting Error Message
                          Laurent Matheo

                          Which version are you using, 7.6.04, 8.1?

                          Does it happen if you change the user locale in "AR System User Preference" for this people?

                          • 10. Re: ARERR [-1] Message not found -  Interesting Error Message
                            Rakesh Jajper

                            This error is returned when a request is made to return message texts from the Message

                            Catalog Form but actually there is no message available to display, not sure if BMC R&D team will have more insight to this error.

                             

                            HTH

                            RJ

                            • 11. Re: ARERR [-1] Message not found -  Interesting Error Message
                              Vidhya Amirthalingam

                              Hi Laurent Matheo

                               

                              We are in 7.6.04 and if the user clears the browser cache more than 10 times, sometimes he/she is able to attach the file. Not sure if it is really application issue and it is intermittent.

                               

                              <vidhya>

                              • 12. Re: ARERR [-1] Message not found -  Interesting Error Message
                                Laurent Matheo

                                Erf. Did you try with a new version of the mid-tier?

                                • 13. Re: ARERR [-1] Message not found -  Interesting Error Message
                                  Hi Laurent I'm creating a customized work order report. I'm receiving this error which actually includes the error you're guys are discussing  Message not in catalog; Message number = -1 : Required chart fields are not set. (ARERR -1)   I've addded the fields to my customized report when i try to run, i get this error...
                                  • 14. Re: ARERR [-1] Message not found -  Interesting Error Message

                                    Hi Vidhya,
                                    I am facing the same issue with the Attachment field on Mid-Tier. It will be helpful if you share the steps you followed to solve the issue.

                                    1 2 Previous Next