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I did this kind of integrations mutiple times and AIE is the trusted and efficient tool for this integrations.
Did you already decided what tool you will be using for discovery?
Starting point for this integrations is always about trusted sources to feed Remedy, And as per that this integration become more effective.
What kind of CI's Org decided to populate, what tool give them best quaility and data
Sometime to get data you may need to use DB links, webservices, or any other methods as well.
Can you share step by step of how we can configure AIE to talk to third party discovery tool pls? If u hav any implementation or design doc around tis woukd be very fruitful for me...
We are thinking of nextthink as the third party discovery tool....
Let me find it for you,
Have u worked on AIE so far if not then no worries its pretty simple tool
You need to first identify the tables in third part discovery db which you need to use for feeding into Remedy.
Identify the Parent & Child Unique ID there, I remember in SCCM its Resource ID.
With Parent ID you can create unique records and with Child ID & Parend ID combination you can create relationships if that exists with CI in Third Party DB.
Once this Identified then You need to use appropriate Adaptor (SQL,Oracle or DB2) to integrate Third Party DB,
Test the connection and then populate the desired tables in AIE Admin guide for that.
Once done identify the CMDB classes you need to populate and create CMDB Data mapping respectively.
To trigger this mapping you need to have Data exchange whcih you can schedule.
Let me know if you find any issue doing this.
As you already might be aware, AIE is EOL. So, it might be a good idea to build this using AI instead of AIE, but leverage the information from the AIE integrations from the past to build this going forward.