7 Replies Latest reply on Jul 17, 2013 3:14 PM by Nikhil Sureka

Cannot proceed with the Content Install on Windows

Sohail Durrani Jun 17, 2013 7:42 AM

I am having issues installing the content piece to the BL. I am at the initial install and the screen is not moving beyond "Validating BladeLogic Profiles" I waited for 30-40 mins, also restarted the services appserver services and RSCD services but the installation is not moving beyond "Validating BladeLogic Profiles"

1. Re: Cannot proceed with the Contect Install on Windows

Sohail Durrani Apr 15, 2013 4:43 PM (in response to Sohail Durrani)

Sorry correct it is compliance content that I am trying to install
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2. Re: Cannot proceed with the Contect Install on Windows

Bill Robinson Apr 15, 2013 9:37 PM (in response to Sohail Durrani)

there should be a content installer log in /tmp, can you attach that ?
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3. Re: Cannot proceed with the Contect Install on Windows

Joe Piotrowski Apr 16, 2013 5:34 PM (in response to Sohail Durrani)

Are you installing this in a Windows environment?
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4. Re: Cannot proceed with the Contect Install on Windows

Siddu angadi Apr 17, 2013 4:15 AM (in response to Sohail Durrani)

Hi Sohai,

Delete the existing profile, and create new one. Login to BL COnsole with cache credentials on the box from where you triggering the complaince content.

Then trigger the Complaince content installation.

Thanks
Siddu
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5. Re: Cannot proceed with the Contect Install on Windows

Bill Robinson Apr 17, 2013 6:34 PM (in response to Siddu angadi)

the content installer is still going to have to 'validate profiles' when it starts running so i doubt this will work.

if you are running this on windows 2008, make sure you started the installer w/ the 'run as administrator' option if you are not logged in as the built-in administrator. there could be a permission issue. otherwise attach the logs.
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6. Re: Cannot proceed with the Content Install on Windows

Jim Wilson Jun 17, 2013 7:43 AM (in response to Sohail Durrani)

Sohail Durrani

Did this get resolved?
If so, please can you update the discussion thread with details so that is can be marked as answered.

Thanks & Regards,
Jim (Forum Manager/Facilitator)
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7. Re: Cannot proceed with the Contect Install on Windows

Nikhil Sureka Jul 17, 2013 3:14 PM (in response to Sohail Durrani)

Hi Sohail,

Please check your exports and users.local file.
For Compliancre content Installation - The user running the installer must also be granted root privileges through the exports file on both the BMC Server Automation Application Server and the file server.

Regards,
-Nikhil
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