2 Replies Latest reply on Apr 2, 2013 10:36 AM by Srinivas Merugu

    License Type for ITSM Applications

    Hellyson Lima
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      Someone has already created a License Type to calculate Licenses for ITSM Applications? For example, I wanted to calculate how many users have Incident Master License Fixed and Floating and compare with the licenses applied to the system.


      I would like do this for all applications.


      Any idea?

        • 1. Re: License Type for ITSM Applications

          Not really sure if this is what you are looking for but just try this.


          AR System Administration>Application>Users/Groups/Roles>License Review

          In Manage User Licenses page give


          User Category>Aplication Registered User

          Licensed Application>Remedy Incident Management


          This would pull up all user along with there write license as fixed or floating


          Similarly you can find out for all registered Applications.


          Hope this is what you are looking for.



          • 2. Re: License Type for ITSM Applications
            Srinivas Merugu

            From the Home Page navigate to AR System Administration Console -> System -> General -> Add or Remove Licenses form


            Here you can see the number of fixed/floating licenses for applications. You can also take a report by clicking on Generate License Usage Report button to see how many licenses are in use.