8 Replies Latest reply on Sep 4, 2012 7:17 AM by Brice-Emmanuel Loiseaux

Questions on migrating from ADDM 7.5 to 8.3

Alec Murchie Aug 24, 2012 8:19 AM

Hi,

I'm planning on installing ADDM 8.3 to replace a previous 7.5 installation. I understand that this is a case of a basically starting again. I'm fairly new to ADDM so have a few questions I'm hoping you can help with:

1. What's the recommendation for migrating to the newly discovered server estate which include existing servers already in the CMDB - will they be rediscovered and CI details updated in CMDB OR do I need to remove ALL discovered CIs in the 7.5 CMDB (I hoping not!)?

2. I'm not interested in discovering Workstations, is there a way (other than by subnet range) of ensuring Workstations are not discovered or do you just have to accept a basic discovery of Workstations if they're on the same subnet as servers?

3. What migration steps do I need to complete eg. to ensure the previous server access details are maintained?

4. Is there anything I need to setup to define what discovered attributes of a server go where (field in a BMC Class) or is all that part of the tool? ie. is it at basic level) a case of defining what net ranges to discover and how and the tool creates suitably populated CIs in the CMDB?

Appreciate your support.

Regards,

Alec

1. Re: Questions on migrating from ADDM 7.5 to 8.3

Allan Mertner Aug 24, 2012 8:59 AM (in response to Alec Murchie)

Welcome to the new ADDM! A great place to start answering most of your questions is the ADDM documentation section.

The one question this will not answer is #2 around discovery of desktops. As of ADDM 8.3, there is no way to avoid discovering those if you provide their IPs in the discovery ranges, although this is something that may change in the next version. If you want to engage closer in this process, I would encourage you to sign up for the pre-release programme.
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2. Re: Questions on migrating from ADDM 7.5 to 8.3

Brice-Emmanuel Loiseaux Aug 24, 2012 9:07 AM (in response to Allan Mertner)

To answer your last question, ADDM comes with a default CMDB synchronization mapping, see Default CDM Mapping and for more read CMDB Synchronization.
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3. Re: Questions on migrating from ADDM 7.5 to 8.3

Alec Murchie Aug 31, 2012 8:17 AM (in response to Allan Mertner)

Hi again,
I now have my appliance setup and am looking at 2 steps I need help with:

1. How and where do I add a 150Gb disk to the system to make tthis a Production setup rather than a POC?
2. I'm trying to migrate credentials from 7.5 to 8.3 - I've follwed the docs but get an access error when I run the "Migrate_Credentials.bat" file so I think the old installation may be goosed! Is there a way to manually export the credential from flat files on the old server which avoids having the Discovery 7.5 service running?

Thanks for your help,
Alec
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4. Re: Questions on migrating from ADDM 7.5 to 8.3

Brice-Emmanuel Loiseaux Sep 4, 2012 4:47 AM (in response to Alec Murchie)

1. For 8.3, adding disk space is documented here. Please note however that a disk management UI should appear in the next version. If you want to engage closer in this process, I would encourage you to sign up for the pre-release programme.

2. There is a legacy script that allow you to extract ADDM 7.5 credentials in an xml format. Please open a ticket with BMC Support, mentioning this thread and my name, so that it can be delivered and explained to you.
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5. Re: Questions on migrating from ADDM 7.5 to 8.3

Alec Murchie Sep 4, 2012 5:23 AM (in response to Brice-Emmanuel Loiseaux)

Brice-Emmanuel,
Thanks, I've seen the disk space doc. and will get the tech guys to do this.
On the credential, I have tried the legacy script but it fails due to the server being corrupted that's why I'm
asking for a manual workaround based on flat files.
Thanks,
Alec
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6. Re: Questions on migrating from ADDM 7.5 to 8.3

Brice-Emmanuel Loiseaux Sep 4, 2012 6:31 AM (in response to Alec Murchie)

For security reasons, credentials are stored encrypted into ADDM 7.5 datastore. Then there is no manual method that would use files. How broken is your ADDM 7.5 server? Is it worth opening a BMC support ticket for this?
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7. Re: Questions on migrating from ADDM 7.5 to 8.3

Alec Murchie Sep 4, 2012 6:59 AM (in response to Brice-Emmanuel Loiseaux)

Hi,
I thought that might be the case :-(
The problem is that the people that had initially installed ADDM 7.5 are not available so I'm not sure how it was initially setup.
If there's someone that could quickly identify how to get an ADDM 7.5 installation up and running (eg. by WebEx) I'd be happy to open a Support Ticket.
I can produce a screenshot of the the batch file log.
Alec
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8. Re: Questions on migrating from ADDM 7.5 to 8.3

Brice-Emmanuel Loiseaux Sep 4, 2012 7:17 AM (in response to Alec Murchie)

BMC Support is able to have a look on your system and to probably help you solving this.
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