2 Replies Latest reply: Aug 30, 2012 3:08 PM by Cris Coffey RSS

    webservices for Track-it!

    Susan Cannington

      I need to create an interface for Track-It! so I can update a help desk ticket with additional information from another application (by calling a Track-it! webservice).  Does one exist and if so, where can I get information to do this?

        • 1. Re: webservices for Track-it!
          Brad McClave

          I'm not aware of any interfaces that work in conjunction with Track-it but I'm not a BMC employee either.  One thing I can suggest, if it's possible, is to have your application send an email to the email monitor and have the ticket updated that way.

          • 2. Re: webservices for Track-it!
            Cris Coffey

            Brodiemac is correct. There are no published APIs or web services for Track-It! 

             

            I have seen other customers use the email option suggested and by setting up monitor policies to route emails certain ways depending on key words contained in the email messages, have made some interesting integrations between Track-It! and other systems.