14 Replies Latest reply: Aug 31, 2012 7:24 AM by Ashwanth Padmanaban RSS

Unable to Retrieve Service Request in Business manager Console

Babajan Baig

Hello Team,

 

While I am trying to search Service Requests by selecting any of status values ( Planning, Draft, In Progress, etc), I am unable to retrieve the service requests.

 

Can you able to help  me out??

 

Find that attached screen shot for your reference.

  • 1. Re: Unable to Retrieve Service Request in Business manager Console
    Laurent Matheo

    It seems  you selected company "lmation" (top left list) does some exist for this company?

    What happens if you click on link "Open requests"?

  • 2. Re: Unable to Retrieve Service Request in Business manager Console
    Babajan Baig

    Thanks for your quick response.

     

    I can see the requests by clicking the Open requests link.

     

    There are actually 12 open requests for Imation Company.

     

    But, in the documentation I read that by selecting the status, we can retrieve the service requests of the respective company.

     

    How can I achieve that functionality??

  • 3. Re: Unable to Retrieve Service Request in Business manager Console
    Laurent Matheo

    I'm upgrading a VM right now so can't open one, sorry

    What is in the "Show" list?

  • 4. Re: Unable to Retrieve Service Request in Business manager Console
    Ashwanth Padmanaban

    i think you gotta be a part of the Service Request Assigned Group to view that Service Request when filter through Status...

     

    so check Service Request is assigned to which Support Group

     

      ASGRPID(1000003234)

     

    and make this logged in user part of that support group then you would be able to view the Service Request depending upon the status....

     

    assumption(user would have access to the Service Request Company and there should be some service request assigned to the user support group in a particular status which you are selecting from the business manager console)....

  • 5. Re: Unable to Retrieve Service Request in Business manager Console
    Laurent Matheo

    A way to be sure would be to log SQL both cases:

    1°) when you click on "open request".

    2°) when you use filter,

     

    Post them and we'll compare them.

  • 6. Re: Unable to Retrieve Service Request in Business manager Console
    Babajan Baig

    Ashwanth,

     

    I added the respective service request assigned group to the user who is having business manager functional role.

     

    But no luck. I am unable to view the requests.

  • 7. Re: Unable to Retrieve Service Request in Business manager Console
    Ashwanth Padmanaban

    so you have service requests which are having 'imation' as the company name in the Requested For Company Field in the SRM:Request Form???...coz as per the screen shot you have mentioned 'imation' as the company name in the top left corner....

     

    and the logged in user belongs to 'imation' company in the People Form under Update Access Restriction??

  • 8. Re: Unable to Retrieve Service Request in Business manager Console
    Babajan Baig

    Yes I have service requests for Imation company.

     

    User has all required permissions and all.. but unable to retrieve the service requests.

     

    Help me out??

  • 9. Re: Unable to Retrieve Service Request in Business manager Console
    Ashwanth Padmanaban

    ok the things which i see we have right??

     

    There are service requests in the system which has imation in the Requested For Company Field

    Service Request is assigned to ASGRPID(1000003234) say something SGP0000001 and now you have made this user part of that group as well...

     

    and the user in the people form has 'Imation' Company in the General Tab and as well as if we go to Login Access Details...under Company Restriction...imation is added over there...and this user of course has request catalog manager...still not able to see??

     

    so go to AR System User Preference(you can login as admin user or normal user in user tool and ctrl+o and type arsystem user preference or you can access it form AR System Administration console left side navigation link...my preference...go to Loggin Tab...enable the logs Active Link and Filter and now you login in ...and access Business Manager Console...and select the status as Planning or something and now click Search and take and logs...

     

    lets see what is the query being passed to the table.....to filter the data...

     

    Note:

    and also

    Have you tried giving Unrestricted Access to the logged in user and checked once whether tickets are coming up or not??

     

    and have you tried playing with these '2' options 'All My Groups' and 'Select My Group' when you say select your group...your Support Group you can select it ?? for which Service Request exists in the system??

     

    Console View.jpg

  • 10. Re: Unable to Retrieve Service Request in Business manager Console
    Babajan Baig

    Aswanth,

     

    I have implemented what you have provided information and ask me to do!!

     

    But the result is same . I am unable to view the service requests.

     

    Find the screen shots for your reference.Permissions of user.JPG

     

    Test User Assigned Support Groups.JPG

     

    Workflow logging are as follows:

     

    ActiveLink: SHR:LHP:Init - Thu Aug 30 2012 20:45:11

    True actions:
    True action: {integer}:F(304249290).S({integer}expr:({integer}goattype:IntegerType 2 0)){char}:F(304249310).S({char}expr:({char}fieldid:Char:304255500)){integer}:F(304249320).S({integer}expr:({integer}goattype:IntegerType 2 1)){integer}:F(304249340).S({integer}expr:({integer}goattype:IntegerType 2 0)){integer}:F(304249390).S({integer}expr:({integer}goattype:IntegerType 2 0));{char}:F(304255290).S({char}expr:({char}goattype:CharType 4 HPD:IncidentManagementConsole="Type=RD;Weight=99;ReqType=50000";
    CHG:ChangeManagementConsole="Type=RD;Weight=99;ReqType=51000";
    PBM:ProblemManagementConsole="Type=RD;Weight=99;ReqType=52000";
    RMS:ReleaseManagementConsole="Type=RD;Weight=99;ReqType=53000";
    SHR:OverviewConsole="Type=RD;Weight=99;ReqType=54000";
    ARSystemCustomizableHomePage="Type=RD;Weight=99;ReqType=55000";
    HPD:HelpDesk="Type=FM;Weight=50;ReqType=9000";
    HPD:HelpDeskClassic="Type=FM;Weight=50;ReqType=9000";
    CHG:InfrastructureChange="Type=FM;Weight=50;ReqType=12000";
    CHG:InfrastructureChangeClassic="Type=FM;Weight=50;ReqType=12000";
    PBM:ProblemInvestigation="Type=FM;Weight=50;ReqType=20000";
    PBM:KnownError="Type=FM;Weight=50;ReqType=16000";
    PBM:SolutionDatabase="Type=FM;Weight=50;ReqType=15000";
    RMS:Release="Type=FM;Weight=50;ReqType=22500";
    AAS:Activity="Type=F;Weight=50;ReqType=34000";
    TMS:Task="Type=F;Weight=50;ReqType=13000";
    TMS:TaskGroup="Type=F;Weight=50;ReqType=13500";
    AST:AssetManagementConsole="Type=RD;Weight=99;ReqType=56000";
    CTR:ContractConsole="Type=RD;Weight=99;ReqType=58000";
    AST:SAMConsole="Type=RD;Weight=99;ReqType=57000";
    AST:PurchasingConsole="Type=RD;Weight=99;ReqType=60000";
    AST:ReceivingConsole="Type=RD;Weight=99;ReqType=65000";
    AST:ManageInventory="Type=D;Weight=40;ReqType=69000";
    AST:BulkUpdate-Display="Type=D;Weight=40;ReqType=70000";
    AST:AssetAdvancedSearch="Type=D;Weight=40;ReqType=72000";
    AST:CIUnavailability="Type=F;Weight=50;ReqType=4000";
    AST:="Type=TFM;Weight=40;ReqType=6000";
    AST:AssetLease="Type=FM;Weight=40;ReqType=26000";
    AST:AssetMaintenance="Type=FM;Weight=40;ReqType=27000";
    AST:AssetSoftware="Type=FM;Weight=40;ReqType=7000";
    AST:AssetSupport="Type=FM;Weight=40;ReqType=7000";
    AST:AssetWarranty="Type=FM;Weight=40;ReqType=7000";
    AST:Configuration="Type=F;Weight=40;ReqType=7000";
    AST:LicenseCertificates="Type=F;Weight=40;ReqType=67000";
    AST:PurchaseOrder="Type=F;Weight=40;ReqType=66000";
    AST:PurchaseRequisition="Type=F;Weight=40;ReqType=21000";
    AST:Configuration="Type=F;Weight=40;ReqType=21000";
    AST:ScheduleCriteria="Type=FM;Weight=40;ReqType=71000";
    AST:SoftwareUsageDialog="Type=D;Weight=40;ReqType=73000";
    CTR:MasterContract="Type=FM;Weight=40;ReqType=68000";
    CTR:GenericContract="Type=FM;Weight=40;ReqType=68100";
    RKM:KnowledgeManagementConsole="Type=RD;Weight=99;ReqType=62000";
    RKM:KnowledgeArticleManager="Type=F;Weight=50;ReqType=63000";
    RKM:SearchDialog="Type=D;Weight=99;ReqType=61000";
    WOI:WorkOrderConsole="Type=RD;Weight=99;ReqType=64000";
    WOI:WorkOrder="Type=FM;Weight=50;ReqType=33000";
    INT:PPMCHG:ProjectSummary="Type=F;Weight=50;ReqType=37000";
    ITBM:ITBusinessManagement="Type=F;Weight=50;ReqType=38000")){integer}:F(304255340).S({integer}expr:({integer}goattype:IntegerType 2 0));
     action 0
      Set-fields 304249290 = 0
      Set-fields 304249310 = 
      Set-fields 304249320 = 1
      Set-fields 304249340 = 0
      Set-fields 304249390 = 0
     action 1
      Set-fields 304255290 = HPD:IncidentManagementConsole="Type=RD;Weight=99;ReqType=50000";
    CHG:ChangeManagementConsole="Type=RD;Weight=99;ReqType=51000";
    PBM:ProblemManagementConsole="Type=RD;Weight=99;ReqType=52000";
    RMS:ReleaseManagementConsole="Type=RD;Weight=99;ReqType=53000";
    SHR:OverviewConsole="Type=RD;Weight=99;ReqType=54000";
    ARSystemCustomizableHomePage="Type=RD;Weight=99;ReqType=55000";
    HPD:HelpDesk="Type=FM;Weight=50;ReqType=9000";
    HPD:HelpDeskClassic="Type=FM;Weight=50;ReqType=9000";
    CHG:InfrastructureChange="Type=FM;Weight=50;ReqType=12000";
    CHG:InfrastructureChangeClassic="Type=FM;Weight=50;ReqType=12000";
    PBM:ProblemInvestigation="Type=FM;Weight=50;ReqType=20000";
    PBM:KnownError="Type=FM;Weight=50;ReqType=16000";
    PBM:SolutionDatabase="Type=FM;Weight=50;ReqType=15000";
    RMS:Release="Type=FM;Weight=50;ReqType=22500";
    AAS:Activity="Type=F;Weight=50;ReqType=34000";
    TMS:Task="Type=F;Weight=50;ReqType=13000";
    TMS:TaskGroup="Type=F;Weight=50;ReqType=13500";
    AST:AssetManagementConsole="Type=RD;Weight=99;ReqType=56000";
    CTR:ContractConsole="Type=RD;Weight=99;ReqType=58000";
    AST:SAMConsole="Type=RD;Weight=99;ReqType=57000";
    AST:PurchasingConsole="Type=RD;Weight=99;ReqType=60000";
    AST:ReceivingConsole="Type=RD;Weight=99;ReqType=65000";
    AST:ManageInventory="Type=D;Weight=40;ReqType=69000";
    AST:BulkUpdate-Display="Type=D;Weight=40;ReqType=70000";
    AST:AssetAdvancedSearch="Type=D;Weight=40;ReqType=72000";
    AST:CIUnavailability="Type=F;Weight=50;ReqType=4000";
    AST:="Type=TFM;Weight=40;ReqType=6000";
    AST:AssetLease="Type=FM;Weight=40;ReqType=26000";
    AST:AssetMaintenance="Type=FM;Weight=40;ReqType=27000";
    AST:AssetSoftware="Type=FM;Weight=40;ReqType=7000";
    AST:AssetSupport="Type=FM;Weight=40;ReqType=7000";
    AST:AssetWarranty="Type=FM;Weight=40;ReqType=7000";
    AST:Configuration="Type=F;Weight=40;ReqType=7000";
    AST:LicenseCertificates="Type=F;Weight=40;ReqType=67000";
    AST:PurchaseOrder="Type=F;Weight=40;ReqType=66000";
    AST:PurchaseRequisition="Type=F;Weight=40;ReqType=21000";
    AST:Configuration="Type=F;Weight=40;ReqType=21000";
    AST:ScheduleCriteria="Type=FM;Weight=40;ReqType=71000";
    AST:SoftwareUsageDialog="Type=D;Weight=40;ReqType=73000";
    CTR:MasterContract="Type=FM;Weight=40;ReqType=68000";
    CTR:GenericContract="Type=FM;Weight=40;ReqType=68100";
    RKM:KnowledgeManagementConsole="Type=RD;Weight=99;ReqType=62000";
    RKM:KnowledgeArticleManager="Type=F;Weight=50;ReqType=63000";
    RKM:SearchDialog="Type=D;Weight=99;ReqType=61000";
    WOI:WorkOrderConsole="Type=RD;Weight=99;ReqType=64000";
    WOI:WorkOrder="Type=FM;Weight=50;ReqType=33000";
    INT:PPMCHG:ProjectSummary="Type=F;Weight=50;ReqType=37000";
    ITBM:ITBusinessManagement="Type=F;Weight=50;ReqType=38000"
      Set-fields 304255340 = 0
    ActiveLink: SHR:LHP:InitSvc_000_CallSvc - Thu Aug 30 2012 20:45:11
    True actions:
    True action: ARACTService(itsmgbuatt2.ito.unisys.com,SHR:LandingConsole,0,inputField:[301343700:(new CharType("INITWINLOADED"))],outputField:[301308600:(fq0_1.F(301308600)),1720870:(fq0_1.F(1720870)),1720850:(fq0_1.F(1720850)),1720810:(fq0_1.F(1720810)),1720820:(fq0_1.F(1720820)),1720790:(fq0_1.F(1720790)),1720800:(fq0_1.F(1720800)),1720830:(fq0_1.F(1720830)),1720860:(fq0_1.F(1720860)),1720840:(fq0_1.F(1720840)),1720780:(new EnumType(1000)),304249310:(fq0_1.F(304249310)),80117:(fq0_1.F(80117)),80075:(fq0_1.F(80075)),1721370:(fq0_1.F(1721370)),1712700:(fq0_1.F(1712700))]);
     action 0
    ARACTService(0, itsmgbuatt2.ito.unisys.com, SHR:LandingConsole, 0,inmap:[301343700:INITWINLOADED],outmap:[301308600:(fq0_1.F(301308600)),1720870:(fq0_1.F(1720870)),1720850:(fq0_1.F(1720850)),1720810:(fq0_1.F(1720810)),1720820:(fq0_1.F(1720820)),1720790:(fq0_1.F(1720790)),1720800:(fq0_1.F(1720800)),1720830:(fq0_1.F(1720830)),1720860:(fq0_1.F(1720860)),1720840:(fq0_1.F(1720840)),1720780:(new EnumType(1000)),304249310:(fq0_1.F(304249310)),80117:(fq0_1.F(80117)),80075:(fq0_1.F(80075)),1721370:(fq0_1.F(1721370)),1712700:(fq0_1.F(1712700))])
     (ARNOTE 8914)
    <CLAT> /* Thu Aug 30 2012 15:15:04.953 */+API call, Procedure #36
    <CLAT> /* Thu Aug 30 2012 15:15:04.954 */-API call, Procedure #36
    <CLAT> /* Thu Aug 30 2012 15:15:04.954 */+API call, Procedure #32
    <CLAT> /* Thu Aug 30 2012 15:15:04.957 */-API call, Procedure #32
    <CLAT> /* Thu Aug 30 2012 15:15:04.957 */+API call, Procedure #33
    <CLAT> /* Thu Aug 30 2012 15:15:04.964 */-API call, Procedure #33
    <CLAT> /* Thu Aug 30 2012 15:15:04.967 */+API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:04.986 */-API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:05.751 */+API call, Procedure #126
    <CLAT> /* Thu Aug 30 2012 15:15:05.751 */+API call, Procedure #36
    <CLAT> /* Thu Aug 30 2012 15:15:05.753 */-API call, Procedure #36
    <CLAT> /* Thu Aug 30 2012 15:15:05.753 */+API call, Procedure #32
    <CLAT> /* Thu Aug 30 2012 15:15:05.755 */-API call, Procedure #126
    <CLAT> /* Thu Aug 30 2012 15:15:05.755 */+API call, Procedure #11
    <CLAT> /* Thu Aug 30 2012 15:15:05.756 */-API call, Procedure #32
    <CLAT> /* Thu Aug 30 2012 15:15:05.757 */+API call, Procedure #33
    <CLAT> /* Thu Aug 30 2012 15:15:05.763 */-API call, Procedure #11
    <CLAT> /* Thu Aug 30 2012 15:15:05.763 */+API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:05.764 */-API call, Procedure #33
    <CLAT> /* Thu Aug 30 2012 15:15:05.851 */-API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:07.402 */+API call, Procedure #136
    <CLAT> /* Thu Aug 30 2012 15:15:07.445 */-API call, Procedure #136
    (ARNOTE 8914)
    F(301308600).S(dt:{t:4,mValue:Test User1})
    F(1720870).S(dt:{t:4,mValue:Change,Incidents,Problem Investigation,ITSM Known Errors,Solution,WorkOrder,Task,})
    F(1720850).S(dt:{t:0})
    F(1720810).S(dt:{t:6,mValue:1000})
    F(1720820).S(dt:{t:6,mValue:1000})
    F(1720790).S(dt:{t:6,mValue:1000})
    F(1720800).S(dt:{t:6,mValue:1000})
    F(1720830).S(dt:{t:0})
    F(1720860).S(dt:{t:6,mValue:1000})
    F(1720840).S(dt:{t:6,mValue:1000})
    F(1720780).S(dt:{t:6,mValue:1000})
    F(304249310).S(dt:{t:4,mValue:HPD:Incident Management Console})
    F(80117).S(dt:{t:4,mValue:IT Home})
    F(80075).S(dt:{t:4,mValue:BMC REMEDY IT SERVICE MANAGEMENT})
    F(1721370).S(dt:{t:0})
    F(1712700).S(dt:{t:6,mValue:0})
    ActiveLink: UIS:HOMEPAGE:SetServerEntryPoint - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {char}:F(1576).S({char}expr:({char}function:ARFuncReplace({char}expr:({char}keyword:$SERVER$), {char}expr:({char}goattype:CharType 4 .), {char}expr:({char}goattype:CharType 4 \.))));{char}:F(1576).S({char}expr:({char}function:ARFuncReplace({char}expr:({char}fieldid:Char:1576), {char}expr:({char}goattype:CharType 4 rep), {char}expr:({char}goattype:CharType 4 x))));ARACTProcess("PERFORM-ACTION-HOME-FIELD-REFRESH", 1);
     action 0
      Set-fields 1576 = itsmgbuatt2\.ito\.unisys\.com
     action 1
      Set-fields 1576 = itsmgbuatt2\.ito\.unisys\.com
     action 2
    ARACTProcess("PERFORM-ACTION-HOME-FIELD-REFRESH", 0", 1)
    ActiveLink: SHR:LHP:ActionFormOpenRedirectCheckPreference - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:ActionFormOpenRedirectUpdatePreference - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:ActionFormOpen - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:ActionFormOpenNoAppList - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:SetLoggedInUserNameField - Thu Aug 30 2012 20:45:12
    True actions:
    True action: ARACTSetLabel(301354000, $301308600$);;ARACTSetLabel(301493400, $80075$);;
     action 0
    ARACTSetLabel(0, 301354000, "$301308600$")
     action 1
    ARACTSetLabel(0, 301493400, "$80075$")
    ActiveLink: SHR:LHP:ActionFormOpenDefault - Thu Aug 30 2012 20:45:12
    True actions:
    True action: ARACTCallGuide(windowID,"@", "SHR:LHP:BreadC-HomeOpenOnLoad", false, 0, false);{char}:F(1000000076).S({char}expr:({char}goattype:CharType 4 FormOpen));
     action 0
    ARACTCallGuide(0, @, SHR:LHP:BreadC-HomeOpenOnLoad, false, undefined, undefined)
    ActiveLink: SHR:LHP:BreadC-HomeSelectedCheckPref - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:BreadC-HomeSelectedOpen - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {char}:F(303647600).S({char}expr:({char}goattype:CharType 4 DisplayForm)){char}:F(304249330).S({char}expr:({char}fieldid:Char:304249310));ARACTCallGuide(windowID,"@", "SHR:LHP:FormOpen", false, 0, false);
     action 0
      Set-fields 303647600 = DisplayForm
      Set-fields 304249330 = HPD:Incident Management Console
     action 1
    ARACTCallGuide(0, @, SHR:LHP:FormOpen, false, undefined, undefined)
    ActiveLink: SHR:LHP:FormOpen_ShiftClickSkipWF - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpen_GetChangeFlag - Thu Aug 30 2012 20:45:12
    False actions:
     action 0
      Set-fields 304260580 = 
    ActiveLink: SHR:LHP:FormOpen_ChkFormIsSearch - Thu Aug 30 2012 20:45:12
    False actions:
     action 0
      Set-fields 304255300 = HPD:IncidentManagementConsole
     action 1
    ARACTGotoGuideLabel(0, Init)
    ActiveLink: SHR:LHP:FormOpen_Init - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {char}:F(1000000066).S({char}expr:({integer}function:ARFuncMapGet({char}expr:({integer}goattype:IntegerType 2 304255290), {unbound}expr:({char}fieldid:Char:304255300))));{integer}:F(304255310).S({integer}expr:({integer}function:ARFuncMapGet({char}expr:({integer}goattype:IntegerType 2 1000000066), {unbound}expr:({char}goattype:CharType 4 Panel)))){char}:F(304255320).S({char}expr:({integer}function:ARFuncMapGet({char}expr:({integer}goattype:IntegerType 2 1000000066), {unbound}expr:({char}goattype:CharType 4 Type)))){integer}:F(304255330).S({integer}expr:({integer}function:ARFuncMapGet({char}expr:({integer}goattype:IntegerType 2 1000000066), {unbound}expr:({char}goattype:CharType 4 UsageCount)))){integer}:F(304255370).S({integer}expr:({integer}function:ARFuncMapGet({char}expr:({integer}goattype:IntegerType 2 1000000066), {unbound}expr:({char}goattype:CharType 4 Weight)))){char}:F(304265470).S({char}expr:({integer}function:ARFuncMapGet({char}expr:({integer}goattype:IntegerType 2 1000000066), {unbound}expr:({char}goattype:CharType 4 VUI)))){long}:F(1000000211).S({long}expr:({integer}function:ARFuncMapGet({char}expr:({integer}goattype:IntegerType 2 1000000066), {unbound}expr:({char}goattype:CharType 4 ReqType))));{char}:F(304252200).S({char}expr:({long}fieldid:Enum:1000000211));
     action 0
      Set-fields 1000000066 = Type=RD;Weight=99;ReqType=50000
     action 1
      Set-fields 304255310 = 
      Set-fields 304255320 = RD
      Set-fields 304255330 = 
      Set-fields 304255370 = 99
      Set-fields 304265470 = 
      Set-fields 1000000211 = Incident Console
     action 2
      Set-fields 304252200 = Incident Console
    ActiveLink: SHR:LHP:FormOpen_InitTitle - Thu Aug 30 2012 20:45:12
    False actions:
     action 0
      Set-fields 304252200 = Incident Console
    ActiveLink: SHR:LHP:FormOpen_IsAST - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpen_ChkFormIsSupported - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpen_SearchIsSupported - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpen_ChkViewFieldAsgn - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {integer}:F(304255330).S({integer}expr:({integer}goattype:IntegerType 2 0)){integer}:F(304255340).S({integer}expr:({integer}fieldid:Integer:304255340 + {integer}goattype:IntegerType 2 1));{integer}:F(304255310).S({integer}expr:({integer}fieldid:Integer:304255340)){integer}:F(304255330).S({integer}expr:({integer}fieldid:Integer:304255330 + {integer}goattype:IntegerType 2 1)){char}:F(304255410).S({char}expr:({char}goattype:CharType 4 N));ARACTGotoGuideLabel(windowID,"SaveSetting");
     action 0
      Set-fields 304255330 = 0
      Set-fields 304255340 = 1
     action 1
      Set-fields 304255310 = 1
      Set-fields 304255330 = 1
      Set-fields 304255410 = N
     action 2
    ARACTGotoGuideLabel(0, SaveSetting)
    ActiveLink: SHR:LHP:FormOpen_SetViewName - Thu Aug 30 2012 20:45:12
    False actions:
     action 0
      Set-fields 1000000067 = 
    ActiveLink: SHR:LHP:FormOpen_SaveSetting - Thu Aug 30 2012 20:45:12
    True actions:
    True action: ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 UsageCount $304255330$", 1);ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 Panel $304255310$", 1);ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 Type $304255320$", 1);ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 VUI $1000000067$", 1);ARACTProcess("PERFORM-ACTION-MAP-PUT 304255290 $304255300$ $1000000066$", 1);
     action 0
    ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 UsageCount $304255330$", 0", 1)
     action 1
    ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 Panel $304255310$", 0", 1)
     action 2
    ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 Type $304255320$", 0", 1)
     action 3
    ARACTProcess("PERFORM-ACTION-MAP-PUT 1000000066 VUI $1000000067$", 0", 1)
     action 4
    ARACTProcess("PERFORM-ACTION-MAP-PUT 304255290 $304255300$ $1000000066$", 0", 1)
    ActiveLink: SHR:LHP:FormOpen_SwitchToPanel - Thu Aug 30 2012 20:45:12
    True actions:
    True action: ARACTSetVisibility(*304255350, false);;{integer}:F(304255350).S({integer}expr:({integer}goattype:IntegerType 2 304255800 + {integer}fieldid:Integer:304255310)){integer}:F(400141420).S({integer}expr:({integer}goattype:IntegerType 2 304255500 + {integer}fieldid:Integer:304255310));ARACTSetVisibility(*304255350, true);;ARACTSetLabel(80137, $304252200$);;ARACTCallGuide(windowID,"@", "SHR:LHP:FormOpen_EnableModeSwitch", false, 0, false);ARACTSetFocus(*304255350);;
     action 0
     action 1
      Set-fields 304255350 = 304255801
      Set-fields 400141420 = 304255501
     action 2
    ARACTSetVisibility(304255801, 1)
     action 3
    ARACTSetLabel(0, 80137, "$304252200$")
     action 4
    ARACTCallGuide(0, @, SHR:LHP:FormOpen_EnableModeSwitch, false, undefined, undefined)
    ActiveLink: SHR:LHP:FormOpen_ModeSwitchDisableBoth - Thu Aug 30 2012 20:45:12
    True actions:
    True action: ARACTSetAccess(304276690, 3);;ARACTSetAccess(304276710, 3);;
     action 0
    ARACTSetAccess(0, 304276690, 3)
     action 1
    ARACTSetAccess(0, 304276710, 3)
    ActiveLink: SHR:LHP:FormOpen_ModeSwitchDisableSearch - Thu Aug 30 2012 20:45:12
    False actions:
    Exiting Guide : SHR:LHP:FormOpen_EnableModeSwitch
     action 5
    ARACTSetFocus(0, 304255801)
    ActiveLink: SHR:LHP:FormOpen_HideKPI - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:OpenRootFirstTime - Thu Aug 30 2012 20:45:12
    True actions:
    True action: ARACTProcess("PERFORM-ACTION-TABLE-CLEAR 304249360", 1);ARACTProcess("PERFORM-ACTION-TABLE-ADD-ROW 304249360 1", 1);{dynamic}:F(304249370).S({dynamic}expr:({char}fieldid:Char:304249310)){dynamic}:F(304249380).S({dynamic}expr:({char}fieldid:Char:304249310)){dynamic}:F(304252210).S({dynamic}expr:({char}fieldid:Char:304252200)){dynamic}:F(304265460).S({dynamic}expr:({char}fieldid:Char:304257880)){dynamic}:F(304265510).S({dynamic}expr:({char}goattype:CharType 4 DIALOG));ARACTSetVisibility(304247440, true);ARACTSetLabel(304247440, $304252200$);;
     action 0
    ARACTProcess("PERFORM-ACTION-TABLE-CLEAR 304249360", 0", 1)
     action 1
    ARACTProcess("PERFORM-ACTION-TABLE-ADD-ROW 304249360 1", 0", 1)
     action 2
      Set-fields 304249370 = HPD:Incident Management Console
      Set-fields 304249380 = HPD:Incident Management Console
      Set-fields 304252210 = Incident Console
      Set-fields 304265460 = 
      Set-fields 304265510 = DIALOG
     action 3
    ARACTSetVisibility(304247440, 1)
    ARACTSetLabel(0, 304247440, "$304252200$")
    ActiveLink: SHR:LHP:OpenRootResetBreadC - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {integer}:F(304249340).S({integer}expr:({integer}goattype:IntegerType 2 1)){char}:F(304255500).S({char}expr:({char}fieldid:Char:304249310));ARACTCallGuide(windowID,"@", "SHR:LHP:BreadC-Reset", false, 0, false);ARACTSetVisibility(304248640, true);;ARACTProcess("PERFORM-ACTION-NAV-FIELD-SET-SELECTED-ITEM 304247440", 1);ARACTProcess("PERFORM-ACTION-TABLE-SELECTALL 304261000", 1);{integer}:F(301515900).S({integer}expr:({char}function:ARFuncSelectedRowCount({integer}expr:({integer}goattype:IntegerType 2 304261000))));
     action 0
      Set-fields 304249340 = 1
      Set-fields 304255500 = HPD:Incident Management Console
     action 1
    ARACTCallGuide(0, @, SHR:LHP:BreadC-Reset, false, undefined, undefined)
    ActiveLink: SHR:LHP:BreadC-Reset - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {integer}:F(304249290).S({integer}expr:({integer}goattype:IntegerType 2 1)){integer}:F(304249320).S({integer}expr:({integer}goattype:IntegerType 2 1)){integer}:F(304249390).S({integer}expr:({integer}goattype:IntegerType 2 1));ARACTSetVisibility(304247442, false);;ARACTSetVisibility(304247444, false);;ARACTSetVisibility(304247446, false);;ARACTSetVisibility(304247448, false);;ARACTSetVisibility(304247450, false);;ARACTSetVisibility(304247441, false);;ARACTSetVisibility(304247443, false);;ARACTSetVisibility(304247445, false);;ARACTSetVisibility(304247447, false);;ARACTSetVisibility(304247449, false);;ARACTSetVisibility(304252050, false);;ARACTSetVisibility(304252060, false);;ARACTSetVisibility(304255250, true);;ARACTSetVisibility(304248630, true);;
     action 0
      Set-fields 304249290 = 1
      Set-fields 304249320 = 1
      Set-fields 304249390 = 1
     action 1
    ARACTSetVisibility(304247442, 0)
     action 2
    ARACTSetVisibility(304247444, 0)
     action 3
    ARACTSetVisibility(304247446, 0)
     action 4
    ARACTSetVisibility(304247448, 0)
     action 5
    ARACTSetVisibility(304247450, 0)
     action 6
    ARACTSetVisibility(304247441, 0)
     action 7
    ARACTSetVisibility(304247443, 0)
     action 8
    ARACTSetVisibility(304247445, 0)
     action 9
    ARACTSetVisibility(304247447, 0)
     action 10
    ARACTSetVisibility(304247449, 0)
     action 11
    ARACTSetVisibility(304252050, 0)
     action 12
    ARACTSetVisibility(304252060, 0)
     action 13
    ARACTSetVisibility(304255250, 1)
     action 14
    ARACTSetVisibility(304248630, 1)
    Exiting Guide : SHR:LHP:BreadC-Reset
     action 2
    ARACTSetVisibility(304248640, 1)
     action 3
    ARACTProcess("PERFORM-ACTION-NAV-FIELD-SET-SELECTED-ITEM 304247440", 0", 1)
     action 4
    ARACTProcess("PERFORM-ACTION-TABLE-SELECTALL 304261000", 0", 1)
     action 5
      Set-fields 301515900 = 
    ActiveLink: SHR:LHP:OpenRootAddHistory - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {integer}:F(304249320).S({integer}expr:({integer}goattype:IntegerType 2 1)){char}:F(304255500).S({char}expr:({char}fieldid:Char:304249310));ARACTProcess("PERFORM-ACTION-TABLE-ADD-ROW 304261000 1", 1);{dynamic}:F(304261010).S({dynamic}expr:({char}fieldid:Char:304252200)){dynamic}:F(304261020).S({dynamic}expr:({char}fieldid:Char:304249310)){dynamic}:F(304261030).S({dynamic}expr:({char}fieldid:Char:304249310)){dynamic}:F(304265450).S({dynamic}expr:({char}fieldid:Char:304257880));
     action 0
      Set-fields 304249320 = 1
      Set-fields 304255500 = HPD:Incident Management Console
     action 1
    ARACTProcess("PERFORM-ACTION-TABLE-ADD-ROW 304261000 1", 0", 1)
     action 2
      Set-fields 304261010 = Incident Console
      Set-fields 304261020 = HPD:Incident Management Console
      Set-fields 304261030 = HPD:Incident Management Console
      Set-fields 304265450 = 
    ActiveLink: SHR:LHP:OpenRootResetHistory - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpen_SetViewName - Thu Aug 30 2012 20:45:12
    False actions:
     action 0
      Set-fields 1000000067 = 
    ActiveLink: SHR:LHP:FormOpen_ReloadData - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenModify_InVF - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpen_ChangeModeToNew - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenNew_InVF - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenSetASTLabel - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenSearchWithQual_InVF - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenSearchAST_InVF - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenSearch_InVF - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenSearch_InVFResetBC - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenSearch_InVFupdateBC - Thu Aug 30 2012 20:45:12
    False actions:
    ActiveLink: SHR:LHP:FormOpenDisplay_InVF - Thu Aug 30 2012 20:45:12
    True actions:
    True action: {char}:F(304263630).S({char}expr:({char}goattype:CharType 4 DIALOG)){char}:F(1000000067).S({char}expr:({char}goattype:CharType 4 VF + {integer}fieldid:Integer:400141420));ARACTOpenWindow("$-6$", "$304249310$", "$304257880$", $1000000067$, setDefaults, inmap, 1,null,null);{char}:F(304257880).S({char}expr:({unbound}null:null));
     action 0
      Set-fields 304263630 = DIALOG
      Set-fields 1000000067 = VF304255501
     action 1
    ARACTOpenWindow(0, $-6$, $304249310$, $304257880$, $1000000067$, null, 1,null,null)
    Input fields set to default
     action 2
      Set-fields 304257880 = 
    ActiveLink: SHR:LHP:FormOpenSoftwareUsage_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenManageInvWithDataSetID_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenDisplay_InVFupdateBC - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocChg_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocINC_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocPKE_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocPBI_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocSDB_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocRMS_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocAAS_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateAssocAST_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreatePRQ_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateContract_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateCopyChg_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    ActiveLink: SHR:LHP:FormOpenCreateCopyRMS_InVF - Thu Aug 30 2012 20:45:13
    False actions:
    Exiting Guide : SHR:LHP:FormOpen
    Exiting Guide : SHR:LHP:BreadC-HomeOpenOnLoad
     action 1
      Set-fields 1000000076 = FormOpen
    ActiveLink: HPD:COI:OpenRedirectToLandingConsole - Thu Aug 30 2012 20:45:14
    False actions:
    ActiveLink: HPD:INC:HideIfInViewField_CallGuide - Thu Aug 30 2012 20:45:14
    True actions:
    True action: ARACTCallGuide(windowID,"@", "HPD:INC:HideIfInViewField_G", false, 0, false);
     action 0
    ARACTCallGuide(1, @, HPD:INC:HideIfInViewField_G, false, undefined, undefined)
    ActiveLink: HPD:INC:HideIfInViewField - Thu Aug 30 2012 20:45:14
    True actions:
    True action: ARACTSetVisibility(303635200, false);;
     action 0
    ARACTSetVisibility(303635200, 0)
    Exiting Guide : HPD:INC:HideIfInViewField_G
    ActiveLink: HPD:SHR:Set_ShowVendor_Default - Thu Aug 30 2012 20:45:14
    True actions:
    True action: {long}:F(1715200).S({long}expr:({long}goattype:EnumType 6 0 0));
     action 0
      Set-fields 1715200 = Yes
    ActiveLink: HPD:COI:SetFocus_Company - Thu Aug 30 2012 20:45:14
    True actions:
    True action: ARACTSetFocus(302845100);;
     action 0
    ARACTSetFocus(1, 302845100)
    ActiveLink: INT:HPDSLM:COI:DisplaySLMCol - Thu Aug 30 2012 20:45:14
    True actions:
    True action: ARACTSetVisibility(302085900, true);;
     action 0
    ARACTSetVisibility(302085900, 1)
    ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204 - Thu Aug 30 2012 20:45:14
    True actions:
    True action: ARACTProcess("SET-RO-COLOR 204,204,204", 1);
     action 0
    ARACTProcess("SET-RO-COLOR 204,204,204", 1", 1)
    ActiveLink: HPD:COI:Init_000_ServiceGetConsoleVariables - Thu Aug 30 2012 20:45:14
    True actions:
    True action: ARACTService(itsmgbuatt2.ito.unisys.com,HPD:Incident Management Console,0,inputField:[1000000076:(new CharType("GET_CONSOLE_VARIABLES")),1714600:(F(windowID,1714600).G()),1714200:(F(windowID,1714200).G()),1714700:(F(windowID,1714700).G()),1714800:(F(windowID,1714800).G()),1719300:(F(windowID,1719300).G()),1719200:(F(windowID,1719200).G()),1001500:(F(windowID,1001500).G())],outputField:[1714200:(fq0_1.F(1714200)),1714600:(fq0_1.F(1714600)),1714700:(fq0_1.F(1714700)),1714800:(fq0_1.F(1714800)),3003400:(fq0_1.F(3003400)),1000001767:(fq0_1.F(1000001767)),303540100:(fq0_1.F(303540100)),302831300:(fq0_1.F(302831300)),302257800:(fq0_1.F(302257800)),302196800:(fq0_1.F(302196800)),301474400:(fq0_1.F(301474400)),3004100:(fq0_1.F(3004100)),1715400:(fq0_1.F(1715400)),1715300:(fq0_1.F(1715300)),1715200:(fq0_1.F(1715200)),1000031:(fq0_1.F(1000031)),1000013:(fq0_1.F(1000013)),302796400:(fq0_1.F(302796400)),1719300:(fq0_1.F(1719300)),1719200:(fq0_1.F(1719200)),1000000141:(fq0_1.F(1000000141)),301721200:(fq0_1.F(301721200)),301308600:(fq0_1.F(301308600)),303791200:(fq0_1.F(303791200)),1000000720:(fq0_1.F(1000000720)),1001500:(fq0_1.F(1001500)),303192000:(fq0_1.F(303192000)),303191700:(fq0_1.F(303191700)),303191600:(fq0_1.F(303191600)),303191500:(fq0_1.F(303191500)),30319800:(fq0_1.F(30319800)),303599100:(fq0_1.F(303599100)),302889100:(fq0_1.F(302889100)),1000000076:(fq0_1.F(1000000076)),303905700:(fq0_1.F(303905700)),303806700:(fq0_1.F(303806700)),1000000084:(fq0_1.F(1000000084)),303570400:(fq0_1.F(303570400)),302845100:(fq0_1.F(302845100)),304254780:(fq0_1.F(304254780)),304252950:(ARFuncMapGet((new IntegerType(304254780)),(new CharType("DEFSRCHTXT"))))]);{char}:F(303182000).S({char}expr:({integer}goattype:IntegerType 2 1)){long}:F(303507600).S({long}expr:({long}goattype:EnumType 6 0 0)){char}:F(303677900).S({char}expr:({char}goattype:CharType 4 HPD:Help Desk));
     action 0
    ARACTService(1, itsmgbuatt2.ito.unisys.com, HPD:Incident Management Console, 0,inmap:[1001500:,1714200:,1714600:,1714700:,1714800:,1719200:,1719300:,1000000076:GET_CONSOLE_VARIABLES],outmap:[1714200:(fq0_1.F(1714200)),1714600:(fq0_1.F(1714600)),1714700:(fq0_1.F(1714700)),1714800:(fq0_1.F(1714800)),3003400:(fq0_1.F(3003400)),1000001767:(fq0_1.F(1000001767)),303540100:(fq0_1.F(303540100)),302831300:(fq0_1.F(302831300)),302257800:(fq0_1.F(302257800)),302196800:(fq0_1.F(302196800)),301474400:(fq0_1.F(301474400)),3004100:(fq0_1.F(3004100)),1715400:(fq0_1.F(1715400)),1715300:(fq0_1.F(1715300)),1715200:(fq0_1.F(1715200)),1000031:(fq0_1.F(1000031)),1000013:(fq0_1.F(1000013)),302796400:(fq0_1.F(302796400)),1719300:(fq0_1.F(1719300)),1719200:(fq0_1.F(1719200)),1000000141:(fq0_1.F(1000000141)),301721200:(fq0_1.F(301721200)),301308600:(fq0_1.F(301308600)),303791200:(fq0_1.F(303791200)),1000000720:(fq0_1.F(1000000720)),1001500:(fq0_1.F(1001500)),303192000:(fq0_1.F(303192000)),303191700:(fq0_1.F(303191700)),303191600:(fq0_1.F(303191600)),303191500:(fq0_1.F(303191500)),30319800:(fq0_1.F(30319800)),303599100:(fq0_1.F(303599100)),302889100:(fq0_1.F(302889100)),1000000076:(fq0_1.F(1000000076)),303905700:(fq0_1.F(303905700)),303806700:(fq0_1.F(303806700)),1000000084:(fq0_1.F(1000000084)),303570400:(fq0_1.F(303570400)),302845100:(fq0_1.F(302845100)),304254780:(fq0_1.F(304254780)),304252950:(ARFuncMapGet((new IntegerType(304254780)),(new CharType("DEFSRCHTXT"))))])
     (ARNOTE 8914)
    <CLAT> /* Thu Aug 30 2012 15:15:08.530 */+API call, Procedure #126
    <CLAT> /* Thu Aug 30 2012 15:15:08.535 */-API call, Procedure #126
    <CLAT> /* Thu Aug 30 2012 15:15:08.536 */+API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:08.544 */-API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:08.564 */+API call, Procedure #125
    <CLAT> /* Thu Aug 30 2012 15:15:08.706 */-API call, Procedure #125
    <CLAT> /* Thu Aug 30 2012 15:15:08.740 */+API call, Procedure #74
    <CLAT> /* Thu Aug 30 2012 15:15:08.743 */-API call, Procedure #74
    <CLAT> /* Thu Aug 30 2012 15:15:09.918 */+API call, Procedure #136
    <CLAT> /* Thu Aug 30 2012 15:15:10.315 */-API call, Procedure #136
    (ARNOTE 8914)
    F(1714200).S(dt:{t:4,mValue:BMC.ASSET})
    F(1714600).S(dt:{t:4,mValue:BMC.ASSET})
    F(1714700).S(dt:{t:4,mValue:BMC.ASSET.SANDBOX})
    F(1714800).S(dt:{t:0})
    F(3003400).S(dt:{t:4,mValue:BMC.ASSET})
    F(1000001767).S(dt:{t:4,mValue:Assigned To Me})
    F(303540100).S(dt:{t:4,mValue:Assigned To Me})
    F(302831300).S(dt:{t:6,mValue:0})
    F(302257800).S(dt:{t:4,mValue:Assignee})
    F(302196800).S(dt:{t:0})
    F(301474400).S(dt:{t:0})
    F(3004100).S(dt:{t:0})
    F(1715400).S(dt:{t:6,mValue:0})
    F(1715300).S(dt:{t:6,mValue:0})
    F(1715200).S(dt:{t:6,mValue:0})
    F(1000031).S(dt:{t:6,mValue:1})
    F(1000013).S(dt:{t:6,mValue:1})
    F(302796400).S(dt:{t:0})
    F(1719300).S(dt:{t:0})
    F(1719200).S(dt:{t:0})
    F(1000000141).S(dt:{t:4,mValue:PPLGB0011161630})
    F(301721200).S(dt:{t:4,mValue:Imation})
    F(301308600).S(dt:{t:4,mValue:Test User1})
    F(303791200).S(dt:{t:4,mValue:Imation})
    F(1000000720).S(dt:{t:4,mValue:Imation})
    F(1001500).S(dt:{t:6,mValue:200})
    F(303192000).S(dt:{t:4,mValue:2})
    F(303191700).S(dt:{t:4,mValue:0})
    F(303191600).S(dt:{t:4,mValue:0})
    F(303191500).S(dt:{t:4,mValue:6})
    F(30319800).S(dt:{t:0})
    F(303599100).S(dt:{t:0})
    F(302889100).S(dt:{t:2,mValue:23})
    F(1000000076).S(dt:{t:4,mValue:GET_CONSOLE_VARIABLES})
    F(303905700).S(dt:{t:6,mValue:100})
    F(303806700).S(dt:{t:4,mValue:Imation})
    F(1000000084).S(dt:{t:4,mValue:test.user1@imation.com})
    F(303570400).S(dt:{t:4,mValue:'Status' < "Resolved" AND (('Assignee Login ID' = "test.user1@imation.com") OR ('Owner Login ID' = "test.user1@imation.com"))})
    F(302845100).S(dt:{t:4,mValue:Imation})
    F(304254780).S(dt:{t:4,mValue:DEFSRCHTXT=All Open > All Priorities;DEFSRCHTYP=Defined Searches;DEFSRCHQUAL='Status' < "Resolved";})
    F(304252950).S(dt:{t:4,mValue:All Open > All Priorities})
     action 1
      Set-fields 303182000 = 1
      Set-fields 303507600 = Defined Searches
      Set-fields 303677900 = HPD:Help Desk
    ActiveLink: HPD:SHR:Broadcast-Setz1D_ViewIntBrdcst-Manager - Thu Aug 30 2012 20:45:15
    True actions:
    True action: {long}:F(303021600).S({long}expr:({long}goattype:EnumType 6 1 1));
     action 0
      Set-fields 303021600 = Yes
    ActiveLink: HPD:COI:BuildingITBM_BrowserQual_Enabling_BMC_IT_BusinessMangt_Link_002 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:SetLoggedInUserNameField_002 - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetLabel(301354000, $301308600$);;
     action 0
    ARACTSetLabel(1, 301354000, "$301308600$")
    ActiveLink: HPD:COI:EnableSurvay_FunctionLink_07Untitled Active Link - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:SetGlobal_AssignedToField_AllMyGroups_15 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:SetGlobal_AssignedToField_All_15 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:SetGlobal_AssignedToField_Personal_15 - Thu Aug 30 2012 20:45:15
    True actions:
    True action: {long}:F(303174300).S({long}expr:({long}goattype:EnumType 6 2 2)){long}:F(303668300).S({long}expr:({long}goattype:EnumType 6 2 2));
     action 0
      Set-fields 303174300 = Assigned To Me
      Set-fields 303668300 = Assigned To Me
    ActiveLink: HPD:COI:SetGlobal_AssignedToField_SelectedGroups_15 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:SetGlobal_AssignedToField_SubmitByMe_15 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:SurveyLink_Enabling_51 - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetVisibility(301381700, true);;
     action 0
    ARACTSetVisibility(301381700, 1)
    ActiveLink: HPD:COI:DefinedSearches_GetFocuse_IncidentDetails_MakeObjectsVisible_100 - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetVisibility(303176100, true);;ARACTSetVisibility(303170500, false);;{char}:F(303214700).S({char}expr:({char}goattype:CharType 4 Defined Searches));
     action 0
    ARACTSetVisibility(303176100, 1)
     action 1
    ARACTSetVisibility(303170500, 0)
     action 2
      Set-fields 303214700 = Defined Searches
    ActiveLink: SHR:SHR:SetShortLocale - Thu Aug 30 2012 20:45:15
    True actions:
    True action: {char}:F(1717500).S({char}expr:({char}function:ARFuncSubstr({char}expr:({char}keyword:$LOCALE$), {integer}expr:({integer}goattype:IntegerType 2 0), {integer}expr:({integer}goattype:IntegerType 2 1))));
     action 0
      Set-fields 1717500 = en
    ActiveLink: SHR:SHR:SetShortLocale_pt - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: SHR:SHR:SetShortLocale_zh - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:Init_152_SetTab - Thu Aug 30 2012 20:45:15
    True actions:
    True action: {char}:F(1000000129).S({char}expr:({char}goattype:CharType 4 HPD:Help Desk));
     action 0
      Set-fields 1000000129 = HPD:Help Desk
    ActiveLink: SHR:SHR:ConsoleView_GroupNotAssigned_220_SetField - Thu Aug 30 2012 20:45:15
    False actions:
     action 0
      Set-fields 1000005815 = 
    ActiveLink: HPD:COI:BroadcastQualification_Building_300 - Thu Aug 30 2012 20:45:15
    False actions:
     action 0
      Set-fields 301497300 = ('Company' = "- Global -") OR ('Company' = "Imation")
    ActiveLink: INT:ASTHPD:COI:Init_ShowOtherApp_300_ShowAsset - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetVisibility(301428600, true);;ARACTSetVisibility(303644200, true);;ARACTSetVisibility(303644100, true);;
     action 0
    ARACTSetVisibility(301428600, 1)
     action 1
    ARACTSetVisibility(303644200, 1)
     action 2
    ARACTSetVisibility(303644100, 1)
    ActiveLink: INT:ASTHPD:COI:Init_ShowOtherApp_300_ShowSAMConsole - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetVisibility(303644200, true);;
     action 0
    ARACTSetVisibility(303644200, 1)
    ActiveLink: INT:CHGHPD:COI:Init_ShowOtherApp_300_ShowChange - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetVisibility(301379900, true);;
     action 0
    ARACTSetVisibility(301379900, 1)
    ActiveLink: INT:HPDRMS:COI:Init_ShowOtherApp_300_ShowRelease - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetVisibility(303756500, true);;
     action 0
    ARACTSetVisibility(303756500, 1)
    ActiveLink: HPD:COI:ConsoleView_BuildQualification_ForIncidentTable_CallGuide_350 - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTCallGuide(windowID,"@", "HPD:COI:ConsoleView_Qualification_For_IncidentTable", false, 0, false);{char}:F(303263300).S({char}expr:({char}goattype:CharType 4 QUAL-BULD));
     action 0
    ARACTCallGuide(1, @, HPD:COI:ConsoleView_Qualification_For_IncidentTable, false, undefined, undefined)
    ActiveLink: HPD:COI:ConsoleView_200_SubmittedByMe-G - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:ConsoleView_200_All-G - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:BuildGroupQualification_998 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:BuildGroupQualification_999_2 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:BuildGroupQualification_999 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:BuildGroupQualification_999_1 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:ConsoleView_200_PersonalAssigneeOwner-G - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTCallGuide(windowID,"@", "SHR:SHR:ChangeFieldsPersonal", false, 0, false);{char}:F(1000005764).S({char}expr:({unbound}null:null));{char}:F(1000005765).S({char}expr:({char}expr:({char}goattype:CharType 4 'Assignee Login ID' = " + {char}keyword:$USER$) + {char}goattype:CharType 4 "));{char}:F(1000005765).S({char}expr:({char}expr:({char}expr:({char}expr:({char}expr:({char}expr:({char}expr:({char}expr:({char}goattype:CharType 4 (( + {char}fieldid:Char:1000005765) + {char}goattype:CharType 4 )) + {char}goattype:CharType 4  OR ) + {char}goattype:CharType 4 () + {char}goattype:CharType 4 'Owner Login ID') + {char}goattype:CharType 4 =) + {char}goattype:CharType 4 "$USER$") + {char}goattype:CharType 4 ))));
     action 0
    ARACTCallGuide(1, @, SHR:SHR:ChangeFieldsPersonal, false, undefined, undefined)
    ActiveLink: SHR:SHR:ChangeFields-ConsoleViewPersonal_200 - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTSetAccess(1000005815, 3);;ARACTSetAccess(1000005816, 3);;{long}:F(1000005815).S({long}expr:({unbound}null:null));
     action 0
    Change-field: 1000005815 not in HTML DOM
     action 1
    ARACTSetAccess(1, 1000005816, 3)
     action 2
      Set-fields 1000005815 = 
    Exiting Guide : SHR:SHR:ChangeFieldsPersonal
     action 1
      Set-fields 1000005764 = 
     action 2
      Set-fields 1000005765 = 'Assignee Login ID' = "test.user1@imation.com"
     action 3
      Set-fields 1000005765 = (('Assignee Login ID' = "test.user1@imation.com") OR ('Owner Login ID'="test.user1@imation.com"))
    Exiting Guide : HPD:COI:ConsoleView_Qualification_For_IncidentTable
     action 1
      Set-fields 303263300 = QUAL-BULD
    ActiveLink: HPD:COI:HPDMANGCON_Create_Record_On_Company_IntoStatisticsFrm_370 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:RefreshAll_100 - Thu Aug 30 2012 20:45:15
    False actions:
    ActiveLink: HPD:COI:RefreshAll_100_Open_Personal - Thu Aug 30 2012 20:45:15
    True actions:
    True action: ARACTTableRefresh(302087200);;
     action 0
    ARACTTableRefresh(1, 302087200)
    <CLAT> /* Thu Aug 30 2012 15:15:11.097 */+API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:11.319 */-API call, Procedure #73
    (ARNOTE 8914)
    ActiveLink: HPD:COI:SelectIncidentTable_110_GetIncidentFields - Thu Aug 30 2012 20:45:16
    True actions:
    True action: {char}:F(301394900).S({char}expr:({unbound}fieldid:Column:302085500)){char}:F(303497300).S({char}expr:({unbound}fieldid:Column:303730000)){char}:F(303760900).S({char}expr:({unbound}fieldid:Column:303766500)){char}:F(303761000).S({char}expr:({unbound}fieldid:Column:303766400)){char}:F(303761100).S({char}expr:({unbound}fieldid:Column:303766600)){char}:F(1000000000).S({char}expr:({unbound}fieldid:Column:1000005845)){char}:F(1000000001).S({char}expr:({unbound}fieldid:Column:301269000)){char}:F(1000000056).S({char}expr:({unbound}fieldid:Column:303713000)){char}:F(1000000080).S({char}expr:({unbound}fieldid:Column:301805900)){long}:F(1000000099).S({long}expr:({unbound}fieldid:Column:303712700)){char}:F(1000000151).S({char}expr:({unbound}fieldid:Column:303712600)){long}:F(1000000164).S({long}expr:({unbound}fieldid:Column:1000005846)){time}:F(1000000560).S({time}expr:({unbound}fieldid:Column:303059800)){char}:F(1000000881).S({char}expr:({unbound}fieldid:Column:1000005847)){char}:F(1000005785).S({char}expr:({unbound}fieldid:Column:303710200)){char}:F(1000005791).S({char}expr:({unbound}fieldid:Column:303710300));{char}:F(301395500).S({char}expr:({unbound}fieldid:Column:302085900)){char}:F(301576400).S({char}expr:({unbound}fieldid:Column:301279300));ARACTCallGuide(windowID,"@", "HPD:SHR:Contact_NameFormat", false, 0, false);{char}:F(301395300).S({char}expr:({char}fieldid:Char:303761200));ARACTTableRefresh(301411200);;
     action 0
      Set-fields 301394900 = DTM-GLO-IMN
      Set-fields 303497300 = 
      Set-fields 303760900 = User5
      Set-fields 303761000 = Test
      Set-fields 303761100 = 
      Set-fields 1000000000 = testing please ignore this ticket
      Set-fields 1000000001 = Imation
      Set-fields 1000000056 = ###
      Set-fields 1000000080 = PPLGB0011177722
      Set-fields 1000000099 = User Service Restoration
      Set-fields 1000000151 = 
      Set-fields 1000000164 = Low
      Set-fields 1000000560 = 8/2/2012 4:11:01 PM
      Set-fields 1000000881 = 
      Set-fields 1000005785 = 
      Set-fields 1000005791 = 
     action 1
      Set-fields 301395500 = Service Targets Breached
      Set-fields 301576400 = 4-Low
     action 2
    ARACTCallGuide(1, @, HPD:SHR:Contact_NameFormat, false, undefined, undefined)
    ActiveLink: HPD:SHR:Contact_NameFormat_FL - Thu Aug 30 2012 20:45:16
    False actions:
    ActiveLink: HPD:SHR:Contact_NameFormat_FML - Thu Aug 30 2012 20:45:16
    False actions:
    ActiveLink: HPD:SHR:Contact_NameFormat_LF - Thu Aug 30 2012 20:45:16
    False actions:
    ActiveLink: HPD:SHR:Contact_NameFormat_LFM - Thu Aug 30 2012 20:45:16
    True actions:
    True action: {char}:F(303761200).S({char}expr:({char}expr:({char}expr:({char}expr:({char}fieldid:Char:303760900 + {char}goattype:CharType 4 , ) + {char}fieldid:Char:303761000) + {char}goattype:CharType 4  ) + {char}fieldid:Char:303761100));
     action 0
      Set-fields 303761200 = User5, Test 
    Exiting Guide : HPD:SHR:Contact_NameFormat
     action 3
      Set-fields 301395300 = User5, Test 
     action 4
    ARACTTableRefresh(1, 301411200)
    <CLAT> /* Thu Aug 30 2012 15:15:11.959 */+API call, Procedure #73
    <CLAT> /* Thu Aug 30 2012 15:15:12.171 */-API call, Procedure #73
    (ARNOTE 8914)
    ActiveLink: HPD:COI:SelectIncidentTable_115_RefreshTaskTable - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: HPD:COI:Enable_Disable_DetailBtn - Thu Aug 30 2012 20:45:17
    False actions:
     action 0
    ARACTSetAccess(1, 301434100, 2)
    ActiveLink: HPD:COI:Broadcast Last Viewed Date Default - Thu Aug 30 2012 20:45:17
    True actions:
    True action: {time}:F(302796400).S({time}expr:({time}goattype:TimeType 7 108777600));
     action 0
      Set-fields 302796400 = 6/13/1973 5:30:00 AM
    ActiveLink: HPD:COI:Broadcast Count NULL if 0 - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: HPD:COI:Broadcast-CheckForNewBroadcasts_ShowNewAvail - Thu Aug 30 2012 20:45:17
    True actions:
    True action: ARACTCallGuide(windowID,"@", "HPD:COI:Broadcast-Visible_NewBroadcast", false, 0, false);
     action 0
    ARACTCallGuide(1, @, HPD:COI:Broadcast-Visible_NewBroadcast, false, undefined, undefined)
    ActiveLink: HPD:COI:Broadcast-Visible_NewBroadcast - Thu Aug 30 2012 20:45:17
    True actions:
    True action: {char}:F(301325300).S({char}expr:({char}goattype:CharType 4 BRDCSTKEY));ARACTSetVisibility(302824100, true);;ARACTSetVisibility(303602200, true);;ARACTSetAccess(302889100, 3);ARACTSetVisibility(302889100, true);ARACTSetColour(302889100, "#000000");;ARACTSetVisibility(301439101, false);;ARACTSetVisibility(303602100, false);;{char}:F(301325300).S({char}expr:({unbound}null:null));
     action 0
      Set-fields 301325300 = BRDCSTKEY
     action 1
    ARACTSetVisibility(302824100, 1)
     action 2
    ARACTSetVisibility(303602200, 1)
     action 3
    ARACTSetAccess(1, 302889100, 3)
    ARACTSetVisibility(302889100, 1)
    ARACTSetLabelColour(1, 302889100, #000000)
     action 4
    ARACTSetVisibility(301439101, 0)
     action 5
    ARACTSetVisibility(303602100, 0)
     action 6
      Set-fields 301325300 = 
    Exiting Guide : HPD:COI:Broadcast-Visible_NewBroadcast
    ActiveLink: HPD:COI:Broadcast-AutoShowOnLoad - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: HPD:COI:DefinedSearches_ExpandTableTree_SelectAllOpenAllPriority - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: HPD:IMC:SetFocusOnShow - Thu Aug 30 2012 20:45:17
    True actions:
    True action: ARACTSetFocus(303174300);;
     action 0
    ARACTSetFocus(1, 303174300)
    ActiveLink: HPD:COI:Check508User_999_SendEvent - Thu Aug 30 2012 20:45:17
    True actions:
    True action: ARACTProcess("PERFORM-ACTION-SEND-EVENT @ Check508", 1);
     action 0
    ARACTProcess("PERFORM-ACTION-SEND-EVENT @ Check508", 1", 1)
    ActiveLink: HPD:COI:DefaultCpyPreference - Thu Aug 30 2012 20:45:17
    True actions:
    True action: ARACTSetVisibility(304256230, true);;ARACTSetVisibility(304262130, false);;{char}:F(1000000076).S({char}expr:({unbound}null:null));
     action 0
    ARACTSetVisibility(304256230, 1)
     action 1
    ARACTSetVisibility(304262130, 0)
     action 2
      Set-fields 1000000076 = 
    ActiveLink: HPD:COI:Enable_Disable_DetailBtn - Thu Aug 30 2012 20:45:17
    False actions:
     action 0
    ARACTSetAccess(1, 301434100, 2)
    ActiveLink: SHR:LHP:EventHandler_ReturnChangeFlag0RemoveHist - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_AbandCurrentBreadcrumb - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CloseCurrentBreadcrumb - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_ReturnChangeFlag0 - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_ReturnChangeFlag1 - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_UpdateBCAndTitle - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:Check508User_100_GetEvent - Thu Aug 30 2012 20:45:17
    True actions:
    True action: ARACTCallGuide(windowID,"@", "SHR:LHP:Check508User", false, 0, false);
     action 0
    ARACTCallGuide(0, @, SHR:LHP:Check508User, false, undefined, undefined)
    ActiveLink: SHR:LHP:Check508User_010_SetFlags - Thu Aug 30 2012 20:45:17
    False actions:
     action 0
      Set-fields 1721350 = No
      Set-fields 1721360 = Yes
     action 1
    ARACTExitGuide(0, 0)
    Exiting Guide : SHR:LHP:Check508User
    ActiveLink: SHR:LHP:EventHandler_CallGuide - Thu Aug 30 2012 20:45:17
    True actions:
    True action: ARACTCallGuide(windowID,"@", "SHR:LHP:EventHandler_Guide", false, 0, false);
     action 0
    ARACTCallGuide(0, @, SHR:LHP:EventHandler_Guide, false, undefined, undefined)
    ActiveLink: SHR:LHP:EventHandler_ShowTicket - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateTicket - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_SearchTicket - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CopyTicket - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocAAS - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocAST - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocChg - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocINC - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocPBI - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocPKE - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocRMS - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateAssocSDB - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_CreateContract - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_GlobalSearchShowTicket - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_OpenSoftwareUsage - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_ShowTicketByReqID - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_DisplayFormManageINV - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_Exit - Thu Aug 30 2012 20:45:17
    True actions:
    True action: ARACTExitGuide(false);
     action 0
    ARACTExitGuide(0, 0)
    Exiting Guide : SHR:LHP:EventHandler_Guide
    ActiveLink: SHR:LHP:BreadC-ReceiveOpenEvent - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:BreadC-ReceiveOpenEventUpdateHistory - Thu Aug 30 2012 20:45:17
    False actions:
    ActiveLink: SHR:LHP:EventHandler_ReturnAnyOfTheseTerms - Thu Aug 30 2012 20:45:17
    False actions:
  • 11. Re: Unable to Retrieve Service Request in Business manager Console
    Laurent Matheo

    Please post the logs in an attached file next time It's killing my screen and my mailbox

  • 12. Re: Unable to Retrieve Service Request in Business manager Console
    Laurent Matheo

    Ok I did some SQL logging and I guess I found why.

     

    If you click on "open request" the SQL query begins like this:

    SELECT TOP 51  T1580.C1,C1000000150,C7,C179,C1000000829,C3,C1000000151,C301303200,C301244700,C302791600,C1000000025,C10010413,C302830300,C302829600,C303472300,C303489300V,C303489300C,C303489300D,C303489300USD,C303489300EUR,C303489300GBP,C303489300JPY,C303489300CAD

    FROM T1580

    WHERE (

                        (T1580.C1000003299 = 'Calbro Services')

                        AND (T1580.C7 < 6000)

                        AND (T1580.C7 > 1200)

                        AND (

                                  (T1580.C2 = 'test_cm')

     

    If you select only "open request" you have:

    SELECT TOP 51  T1580.C1,C1000000150,C7,C179,C1000000829,C3,C1000000151,C301303200,C301244700,C302791600,C1000000025,C10010413,C302830300,C302829600,C303472300,C303489300V,C303489300C,C303489300D,C303489300USD,C303489300EUR,C303489300GBP,C303489300JPY,C303489300CAD

    FROM T1580

    WHERE (

                        (T1580.C1000003299 = 'Calbro Services')

                        AND (T1580.C7 = 5000)

                        AND (T1580.C1000003234 = 'SGP000000000011')

                        AND (

                                            (T1580.C2 = 'test_cm')

     

     

     

    The main difference (apart status check of course, not important in our case) is that when you use the "search", it looks also if the Service request has a relation with the support group of the people who does the search.

    C1000003234 = Assignee group (ASGRPID) I guess.

  • 13. Re: Unable to Retrieve Service Request in Business manager Console
    Laurent Matheo

    Clicking on button triggers ACL "SRS:BMC:OnButtonSearch_100" that launchs a call guide "SRS:BMC:SearchQual_BuildQual" that launches may stuff...

    Well let's make it short, after a while you have this:

     

    <ACTL> Checking SRS:BMC:SearchQual_AddGroupQual (0)

    <ACTL>     -> Passed qualification -- perform if actions

    <ACTL>          0: Call Guide

    <ACTL>            Guide: SRS:BMC:SearchQual_AddAnd

    <ACTL> Starting Guide: SRS:BMC:SearchQual_AddAnd

    <ACTL> Checking SRS:BMC:SearchQual_AddAnd (0)

    <ACTL>     -> Passed qualification -- perform if actions

    <ACTL>          0: Set Fields

    <ACTL>             z1D_BrowseQual (302786700) = '1000003299' = "Calbro Services" AND '7' = 5000 AND

    <ACTL> Exiting Guide : SRS:BMC:SearchQual_AddAnd

    <ACTL> Continuing SRS:BMC:SearchQual_AddGroupQual (0)

    <ACTL>          1: Set Fields

    <ACTL>             z1D_BrowseQual (302786700) = '1000003299' = "Calbro Services" AND '7' = 5000 AND (('1000003234' = "SGP000000000011"))

     

     

    Sometimes in the code ACL "SRS:BMC:SearchQual_AddGroupQual" builds the groups (and the company and status).

  • 14. Re: Unable to Retrieve Service Request in Business manager Console
    Ashwanth Padmanaban

    hi i dont see in the logs ..for the active links which starts with SRS:BMC...

     

    so the logs you have attached is of Incident Management Console i guess...pls attach the logs when you are accessing business manager console and select a particular status and clicking search button..

     

    as shown in the screen shot here...

     

    Console View.jpg

     

    so if you login as test user 1....and go to SRM:Request and do a search in that form...login in to User Tool...(CTRL+O) and types Service Requests..that will open up SRM:Request form...go there and select the Requested For Company as Imation....and do a search are you able to see the tickets??

     

    now after you confirmed that test user 1 is able to view the Imation Company tickets and also Imation Company ticket exists...

     

    now in the same form go for the Advanced search in that specify this below query(make sure you login in as test user 1)

     

    ('1000003299')="Imation" AND ('1000003234'="Support Group ID") of Test(because i see in your screen shot Test User 1 belong to Test Support Group of Imation...you can go to Support Group form and retreive the Id for the Test Support Group).....

     

    lets see what you get from the result once you fired this query from the advanced search of the SRM:Request Form...

     

    i think you dont have any Service Requests which belongs to Imation Company(Requested For Field) and assigned to 'Test' Support Group'....may be thats why you dont see any records in the Business Manager Console....