1 2 3 Previous Next 32 Replies Latest reply: Sep 11, 2012 3:05 PM by Laurent Matheo Go to original post RSS
      • 15. Re: People Console job
        Fernando Negre

        Ok, through the AR System config. I find it

        • 16. Re: People Console job
          Laurent Matheo

          Yep sorry I wasn't clear enough.

          • 17. Re: People Console job
            Fernando Negre

            No way,

             

            In the licenses I have add 15 licenses to FTS

            200.PNG

            But in the check licenses appear alway -5 Licenses Available and Licenses to be loaded 0 !!

            201.PNG

            Also I have a problem with the Change Management Licenses -1. Licenses Available means fixed users, or floating users??

            • 18. Re: People Console job
              Laurent Matheo

              In fact FTS licenses are irrelevant. That's why you need to give every people "floating" FTS licenses.

              It's more a server license, not for people (not sure there) but it works like this.

               

              Anyway, all your people should have "floating" for their fts licenses, period. Forget "fixed".

               

              As per change well, perhaps you are using "floating" licenses and you didn't have any in stock? In the licenses list do you have defined fixed and floating licenses?

              • 19. Re: People Console job
                Fernando Negre

                In change i have this licenses.

                 

                200.PNG

                 

                And in the check appears this:

                 

                Change Management: Licenses Available= -1  Licenses to be loaded = 10

                 

                Anyone undestand this concepts?

                • 20. Re: People Console job
                  Laurent Matheo

                  Don't know... In your 10 people you load are there only "fixed" / "floating" or is there "submit" as well?

                  Just add some licenses and see if the "-1" disappears.

                  • 21. Re: People Console job
                    Fernando Negre

                    No way, this has no sense I have added the Change Management app, user fix and user float, and also I have restart the server and still the same Licenses Available= -1  Licenses to be loaded = 10

                    • 22. Re: People Console job
                      Ashwanth Padmanaban

                      so if you go to User form and do a search of %BMC:Change Mgmt User Fixed% in the Application License Field...how many entries are coming up??

                       

                      basically it should not be more than 7 isn't it? if you find any extra licenses are allocated to some people pls release/delete that license from them...

                       

                      and the same way you can check for %BMC:Change Mgmt User Floating%.....make sure it is not exceeding 2....this makes you to in complaince..and then you totally if 9 of them already you have allocated(7+2) then you may need to think of increasing the change fixed and floating licenses as per your number of change fixed and floating users you are trying to load from the people management console......

                      • 23. Re: People Console job
                        Laurent Matheo

                        Yep but perhaps that was the query of last time. You have to make it "re run" so it calculates again.

                        • 24. Re: People Console job
                          Fernando Negre

                          %BMC:Change Mgmt User Fixed% this returns 3 records.

                          %BMC:Change Mgmt User Floating% this returns 0 records

                           

                          But I guess the license check form is not working properly.

                          • 25. Re: People Console job
                            Ashwanth Padmanaban

                            the way it is calculated is ...it checks how many fixed license are given ...its 7 from the Add/Remove license the count will be retrieved

                             

                            and then how many of them are in use by checking

                             

                            Application License LIKE (%BMC:Change Mgmt User Fixed%)...in your case you are saying 3

                             

                            now the count of used license will be subtracted with the total license...and that value is the available license for the Change Management...

                             

                            so as per you the available license should be 7-3=4

                             

                            so now lets confirm this ...run a job and before running trigger the filter logs from the

                             

                            Home Page--->AR System Administration Console--->General--->Server Information---->Log Files Tab---->Filter...

                             

                            and once the job is processed...stop the logs and then attach it here...lets confirm your numbers....

                            • 26. Re: People Console job
                              Fernando Negre

                              run a job and before running trigger the filter logs from the

                               

                              What means to run a job. For example I execute an update in a user account?

                              • 27. Re: People Console job
                                Ashwanth Padmanaban

                                yes thats wat i meant...when you are clicking the update button to start the process...trigger the filter logs from

                                 

                                 

                                Home Page--->AR System Administration Console--->General--->Server Information---->Log Files Tab---->Filter...

                                • 28. Re: People Console job
                                  Fernando Negre

                                    0: Establecer campos

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010086> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         >               Temp (16357) = -1

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010086> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:11.6330 */     <Filter Level:0 Number Of Filters:17> Verificando "AR System Administration:ServerInformation:SaveAttachmen:Parse2" (500)

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010086> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         >    >No se ha superado la cualificación - ejecutar acciones ELSE

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010086> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         >         0: Exit Guide "AR System Administration:ServerInformation:SaveAttachmen"

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010086> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         >        Exit current guide: AR System Administration:ServerInformation:SaveAttachmen

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010086> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:11.6330 */     Call Guide "AR System Administration:ServerInformation:SaveAttachmen" (return)

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010086> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:11.6330 */     Fin del procesamiento de filtro (fase 1) -- Operación - SET on AR System Administration: Server Information:Save Attachment - 000000000000001

                                  <FLTR> <TID: 0000006980> <RPC ID: 0000010088> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:11.9930 */     Inicio del procesamiento de filtro (fase 1) -- Operación - GET on AR System Administration: Server Information:Save Attachment - 000000000000001

                                  <FLTR> <TID: 0000006980> <RPC ID: 0000010088> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:11.9930 */     <Filter Level:0 Number Of Filters:0> Verificando "AR System Administration:ServerInformation:SaveAttachmen:Add DeleteRecord" (500)

                                  <FLTR> <TID: 0000006980> <RPC ID: 0000010088> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         >    >No se ha superado la cualificación

                                  <FLTR> <TID: 0000006980> <RPC ID: 0000010088> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:11.9930 */     Fin del procesamiento de filtro (fase 1) -- Operación - GET on AR System Administration: Server Information:Save Attachment - 000000000000001

                                  <FLTR> <TID: 0000006984> <RPC ID: 0000010112> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:17.9820 */     Inicio del procesamiento de filtro (fase 1) -- Operación - GET on AR System Administration: Server Information:Save Attachment - 000000000000001

                                  <FLTR> <TID: 0000006984> <RPC ID: 0000010112> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:17.9820 */     <Filter Level:0 Number Of Filters:0> Verificando "AR System Administration:ServerInformation:SaveAttachmen:Add DeleteRecord" (500)

                                  <FLTR> <TID: 0000006984> <RPC ID: 0000010112> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         >    >No se ha superado la cualificación

                                  <FLTR> <TID: 0000006984> <RPC ID: 0000010112> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:17.9840 */     Fin del procesamiento de filtro (fase 1) -- Operación - GET on AR System Administration: Server Information:Save Attachment - 000000000000001

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010113> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:18.4400 */     Inicio del procesamiento de filtro (fase 1) -- Operación - GET on AR System Administration: Server Information:Save Attachment - 000000000000001

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010113> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:18.4400 */     <Filter Level:0 Number Of Filters:0> Verificando "AR System Administration:ServerInformation:SaveAttachmen:Add DeleteRecord" (500)

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010113> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         >    >No se ha superado la cualificación

                                  <FLTR> <TID: 0000006576> <RPC ID: 0000010113> <Queue: Fast      > <Client-RPC: 390620   > <USER: Demo                                         > <Overlay-Group: 1         > /* lun sep 03 2012 15:54:18.4410 */     Fin del procesamiento de filtro (fase 1) -- Operación - GET on AR System Administration: Server Information:Save Attachment - 000000000000001

                                  • 29. Re: People Console job
                                    Ashwanth Padmanaban

                                    log is empty...you gotta start before running the people update and stop once that is done...

                                     

                                    you gotta start the logs before running that people update job...

                                     

                                    Home Page--->AR System Administration Console--->General--->Server Information---->Log Files Tab---->Filter...

                                     

                                    and once the job is processed...then only stop the logs and then attach it here...lets see what is happening....