Chage request status is "Completed" with "Final Review Required" & corresponding SR status is "Completed".
I am having this issue with some SRDs .Kindly let me know what is going on
What is the issue then?
The Scenario is..How can SR be complete when Final Review is still required-- Isn't it wired?
In fact it doesn't check the "status reason" that's why
Please check "BMC Service Request Management 7.6.04 User's Guide.pdf" page 45-46:
Though that could be interesting indeed, beeing able to set this manually, and using status reasons. Perhaps you should submit a RFE to BMC?
Excellent... I think there is a need of RFE..
Will check it-- as in combination it looks ..
Retrieving data ...