1 2 3 Previous Next 30 Replies Latest reply: Oct 30, 2012 9:15 AM by Ashwanth Padmanaban RSS

Attachment is not showing in Requester console in the mid tiers

Balu Mannem

  Hi,

 

      When i am creating new requtest through requester consore,after i clicked on add attachment and i have attached the attachment and clicked on save then it will create a SR.After re open the same service Request i can't able to see that attachment what i have attached.

 

 

But when i did same thing in the user tool its working fine,but this problem is happening in mid tiers only.I have checked all the logs the problem is path is not showing in the logs.

 

Can any please help me on this.

 

Thanks&Regards,

Balu Mannem.

  • 1. Re: Attachment is not showing in Requester console in the mid tiers
    Laurent Matheo

    Which version have you?

     

    I just tested on 7.6.04 sp2 (from mid-tier), when you create the SR it creates an entry in the "activity log" with the attached file.

  • 2. Re: Attachment is not showing in Requester console in the mid tiers
    Balu Mannem

    Hi Laurent,

     

          Below version we are using.

     

    AR System Version and Patch: 7.5.00 Patch 004

    Operating System : SunOS 5.10

     

    Incident Management : 7.5.01 patch 001.

     

     

    Thanks&Regards,

    Balu Mannem

  • 3. Re: Attachment is not showing in Requester console in the mid tiers
    Balu Mannem

    Hi,

     

       Any one can help on this please...

  • 4. Re: Attachment is not showing in Requester console in the mid tiers
    sogalloway@geico.com

    I'm currently out of the office, I will be returning on Monday, August 20th. If you require immediate attention, please forward your email to SOD IT Service Management Practices or contact my Lead Stacy Hill-Sanders at 301-986-2567.

     

     

    Thank You,

    Stephanie Galloway

    IT Service Management Practices

    301-718-5504

  • 5. Re: Attachment is not showing in Requester console in the mid tiers
    Balu Mannem

    Hi,

     

     

        Any one can help me on this issue please...

     

     

    Thanks&Regards,

    Balu Mannem.

  • 6. Re: Attachment is not showing in Requester console in the mid tiers
    Shantanu Ballal

    Hi Balu,

     

    Please post the logs here to verify the cause.

     

     

    -Shantanu

  • 7. Re: Attachment is not showing in Requester console in the mid tiers
    Balu Mannem

    Hi Shantanu,

     

    Below workflow is firing when i click on save button.

     

    Workflow : RQC:RQW:Submit_110_SubmitRequest (Active Link)

     

    Field ID : 301712900

     

    this value is showing as null Through web console but same thing i did in User tool its showing the path(Attachment where it is saving)

     

    Follwoing is the Active link log.

     

    ActiveLink: Home Page: Hide Query Bar Field

    True actions:

    action 0

    ARACTSetVisibility(1005, 0)

    ActiveLink: Home Page:Set User Name

    True actions:

    action 0

      Set-fields 3000000 = 20045347

    action 1

      Set-fields 1000000025 = Yes

      Set-fields 1000000001 = RTS

      Set-fields 536870922 = 7/11/2012

    action 2

      Set-fields 104 = 402;1000015230;1000015188;1000017694;1000017695;1000016000;1000017692;20014;20013;20043;20012;20282;484;486;5;2;10;1;20008;20031;20056;20021;20019;481;480;482;20005;806;20020;20352;20350;20051;20052;20054;20001;20033;20027;20002;20034;111;20026;20041;20025;20024;20023;20029;20028;20060;1000000000;1000015988;20004;20007;20302;20281;20032;20003;20000;805;

    ActiveLink: HomePage:ProfilePagePopup_RCL

    True actions:

    action 0

      Set-fields 1000000026 = 20045347

    action 1

    ARACTOpenDialog(rcomservicedesk, CTM:ProfilePopup_RCL, Default Admin View, 1, [object Object],null,null)

    ActiveLink: CTM:ProfilePopupSetField1_RCL

    True actions:

    action 0

    ARACTSetAllFields()

    ActiveLink: CTM:ProfilePopupSetField_RCL

    False actions:

    action 0

      Set-fields 1000000063 = ravi.kumarv@relianceada.com

      Set-fields 1000000061 =

      Set-fields 1000000059 = 919320628197

      Set-fields 1000000056 = ###

      Set-fields 1000000054 = 20045347

      Set-fields 1000000048 = prashant.amaiy@relianceada.com

      Set-fields 1000000019 = Prashant

      Set-fields 1000000018 = Amaiy

      Set-fields 1000000010 = IT SHARED & SERVICES

      Set-fields 1000000001 = RTS

      Set-fields 750000035 = Prasanna Satish

      Set-fields 750000032 = Shiva shankar

      Set-fields 260141102 = IT-RTech

      Set-fields 260000006 = Test GJ

      Set-fields 1000005739 =

    action 1

    ARACTSetAccess(260141102, 1)

    ARACTSetVisibility(260141102, 1)

    ActiveLink: CTM:ProfilePopUP ERROR for LOB_RCL

    False actions:

    ActiveLink: CTM:ProfilePopupCommitSave_RCL

    True actions:

    action 0

    action 1

    ARACTCommit()

    action 2

    ARACTCloseWindow(0)

    ActiveLink: HomePage:Set Company_RCL

    True actions:

    action 0

      Set-fields 1000000025 = Yes

      Set-fields 1000000001 = RTS

      Set-fields 536870922 = 7/11/2012

    action 1

      Set-fields 104 = 402;1000015230;1000015188;1000017694;1000017695;1000016000;1000017692;20014;20013;20043;20012;20282;484;486;5;2;10;1;20008;20031;20056;20021;20019;481;480;482;20005;806;20020;20352;20350;20051;20052;20054;20001;20033;20027;20002;20034;111;20026;20041;20025;20024;20023;20029;20028;20060;1000000000;1000015988;20004;20007;20302;20281;20032;20003;20000;805;

    ActiveLink: Home Page:Set Group List Flag RCL

    True actions:

    action 0

      Set-fields 1000000028 = Yes

    ActiveLink: RQC:SHR:NewViewForR-CAPUser_RCL

    False actions:

    ActiveLink: HomePage:SetDefaultPageForCustomer_RCL

    False actions:

    ActiveLink: HomePage:CreateRecInEAOnWL_100_RCL_

    False actions:

    ActiveLink: RQC:SRW: Open Wizard RCL1342023051234

    False actions:

    action 0

    ARACTOpenWindow(rcomservicedesk, RQC:ServiceRequestConsole, RQC User View, New, null, 2,rcomservicedesk,RQC:SRW: Open Wizard Guide RCLEntryPoint)

    ActiveLink: RQC:SRC:DisableButtons

    True actions:

    action 0

    ARACTSetAccess(301707000, 3)

    action 1

    ARACTSetAccess(301562900, 3)

    action 2

    ARACTSetAccess(301420400, 3)

    action 3

    ARACTSetAccess(301493600, 3)

    ActiveLink: RQC:SRC:RefreshBroadcastsTblOnWO_135_RCL

    False actions:

    ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: RQC:SRC:Broadcast-Setz1D_ViewIntBrdcst-Manager

    True actions:

    action 0

      Set-fields 303021600 = No

    ActiveLink: RQC:SRC:OnWindowOpen_020_EnableRequestErrorLinks

    True actions:

    action 0

    ARACTSetVisibility(301823600, 1)

    action 1

    ARACTSetVisibility(301823700, 1)

    ActiveLink: RQC:SRC:OnWindowOpen_014_SetApplicationSettings

    True actions:

    action 0

      Set-fields 301550901 = No

      Set-fields 301563200 =

      Set-fields 301688101 = In Process

      Set-fields 301696400 = Yes

      Set-fields 1000000829 = In Process

    action 1

      Set-fields 301683600 = False

    ActiveLink: RQC:SRC:OnWindowOpen_015_RQCConsoleError

    False actions:

    ActiveLink: SHR:SHR:Broadcast-Visible_ViewBroadcast_OnBoradcastLastViewByOtherForm

    False actions:

    ActiveLink: RQC:SRC:OnWindowOpen_016_SetPersonID

    True actions:

    action 0

      Set-fields 301308600 = Prashant Amaiy

      Set-fields 301721200 = RTS

      Set-fields 1000000058 = PPL000000178975

      Set-fields 1000000066 = 20045347

    ActiveLink: RQC:SRC:OnWindowOpen_016_SetSupportOragnization_RCL

    True actions:

    action 0

      Set-fields 536870931 = IT INFRA OPERATIONS

    ActiveLink: RQC:SRC:OnWindowOpen_018_CheckUnknownUser

    False actions:

    ActiveLink: RQC:SHR:SetReadOnlyColor_Initialize

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: HPD:COI:SetRegionSiteGroupOnLogin_100_RCL

    True actions:

    action 0

      Set-fields 200000012 = DAKC

      Set-fields 200000007 = B BLOCK

      Set-fields 260000001 = BBLOCK-2F-2W

    ActiveLink: RQC:SRC:CheckAppInstalledIncident

    True actions:

    action 0

      Set-fields 301595500 =

    action 1

      Set-fields 301595500 = IM00C04FA081BAUcxmQg[8XkEQmwAA

    ActiveLink: SHR:SHR:Broadcast-GetConsolePreferences

    True actions:

    action 0

      Set-fields 302831300 =

    action 1

      Set-fields 302796400 = 2/3/2012 7:54:32 PM

    ActiveLink: RQC:SRC:CheckAppInstalledPBM

    True actions:

    action 0

      Set-fields 301760900 = PB00C04FA081BABdegQgLx5sQAVAEA

    ActiveLink: RQC:SRC:GetCompanyName

    True actions:

    action 0

      Set-fields 301563200 = RTS

    ActiveLink: RQC:SRC:SetBroadcastTableQual

    True actions:

    action 0

      Set-fields 301563500 = 'Company' = "RTS" OR 'Company' = "- Global -"

    ActiveLink: RQC:SRC:RefreshBroadcastsTblOnWO_135_RCL

    False actions:

    ActiveLink: RQC:SRC:SetFieldsOnOpenWindow_140_GetPrefs

    True actions:

    action 0

      Set-fields 301543100 =

    ActiveLink: RQC:SRC:SetFieldsOnOpenWindow_150_SetTableQual

    True actions:

    action 0

      Set-fields 301543100 =  'Status' > 0

    ActiveLink: RQC:SRC:SetFieldsOnOpenWindow_160_RefreshTableField

    True actions:

    action 0

    ActiveLink: RQC:SRC:DisableButtons

    False actions:

    action 0

    ARACTSetAccess(301562900, 2)

    action 1

    ARACTSetAccess(301707000, 2)

    action 2

    ARACTSetAccess(301420400, 2)

    action 3

    ARACTSetAccess(301493600, 2)

    ActiveLink: RQC:SRC:Status_090_HideCancelButton RCL

    False actions:

    ActiveLink: RQC:SRC:Status_090_HideReopenButton RCL

    True actions:

    action 0

    ARACTSetAccess(301493600, 3)

    ActiveLink: RQC:SRC:Status_090_ShowCancelButton RCL

    True actions:

    action 0

    ARACTSetAccess(301420400, 2)

    ActiveLink: RQC:SRC:Status_090_ShowReopenButton RCL

    False actions:

    ActiveLink: RQC:SRC:GetRequestInfo_100_Init_RCL

    True actions:

    action 0

      Set-fields 179 = SR222285275400T_2NRwrJN4gAMdim

      Set-fields 301438012 = Incident

      Set-fields 301542500 =

      Set-fields 1000000063 = DESKTOP

      Set-fields 1000000064 = CD

      Set-fields 1000000065 = CD to Burn

      Set-fields 301528400 = This is a Test mail.Plz ignore it.

    action 1

      Set-fields 1000005838 =

    ActiveLink: RQC:SRC:RefreshWorkLog_RCL

    True actions:

    action 0

    ARACTTableRefresh(301354400)

    ActiveLink: RQC:SRC:GetRequestInfo_120_CheckWorkLog

    True actions:

    action 0

      Set-fields 301641400 = AG222285275400T_2NfQrUAMMATNmm

    ActiveLink: RQC:SRC:GetRequestInfo_130_EnableWorkInfoLinks

    True actions:

    action 0

    ARACTSetAccess(301751100, 2)

    action 1

    ARACTSetAccess(301751200, 2)

    action 2

    ARACTSetAccess(301751000, 2)

    ActiveLink: SHR:SHR:BroadcastRefresh

    True actions:

    action 0

    ARACTCallGuide(@, SHR:SHR:BroadcastRefresh, false, undefined, undefined)

    ActiveLink: SHR:SHR:Broadcast Last Viewed Date Default

    False actions:

    ActiveLink: SHR:SHR:Broadcast Query For Count

    True actions:

    action 0

      Set-fields 302888800 =

    action 1

      Set-fields 302889100 = 0

    ActiveLink: SHR:SHR:Broadcast Count NULL if 0

    True actions:

    action 0

      Set-fields 302889100 =

    ActiveLink: SHR:SHR:Broadcast-CheckForNewBroadcasts_ShowNewAvail

    False actions:

    ActiveLink: SHR:SHR:Broadcast-AutoShowOnLoad

    False actions:

    ARACTCallGuide(rcomservicedesk, RQC:SRW: Open Wizard Guide RCLEntryPoint, false, undefined, undefined)

    ActiveLink: RQC:SRC:OpenRequestWizard_010_CheckRKM

    True actions:

    action 0

      Set-fields 301311700 =

    ActiveLink: RQC:SRC:OpenRequestWizard_015_RKMSkip

    False actions:

    ActiveLink: RQC:SRC:OpenRequestWizard_110_Message

    False actions:

    ActiveLink: RQC:SRC:OpenRequestWizard_OWWithNoBroadcasts_200_RCL

    True actions:

    action 0

      Set-fields 301311700 =

    action 1

    ARACTOpenDialog(rcomservicedesk, RQC:ServiceRequestWizard, RQC User Wizard with Solutions, 1, [object Object],null,null)

    ActiveLink: RQC:SRW:DisableButtons RCL

    True actions:

    action 0

    action 1

    ActiveLink: SHR:SHR:DefaultCompany_003_Initialize

    True actions:

    action 0

      Set-fields 1714000 =

    ActiveLink: SHR:SHR:DefaultCompany_005_CheckUnrestrictedAccess

    True actions:

    action 0

      Set-fields 1716500 = true_1

    ActiveLink: SHR:SHR:DefaultCompany_006_CheckRestrictedAccess

    False actions:

    ActiveLink: SHR:SHR:DefaultCompany_007_CheckRestrictedAccess

    False actions:

    ActiveLink: RQC:WZ:LoadName_RCL

    False actions:

    ActiveLink: SHR:SHR:DefaultCompany_019_301442500Company

    False actions:

    ActiveLink: RQC:RQW:SetFieldsOnOpenWizard_120_Init

    True actions:

    action 0

      Set-fields 301443200 = SR222437061200T_2l7web0MIA-GWe

      Set-fields 301437200 = SR222437061200T_2l7wecI8QA_mWe

    action 1

      Set-fields 301425600 = ###

      Set-fields 301425500 = Prashant

      Set-fields 301425300 = Amaiy

      Set-fields 301298900 = PPL000000178975

      Set-fields 1000005854 = 919320628197

      Set-fields 301563800 =

      Set-fields 301563200 = RTS

      Set-fields 301465700 = 20045347

      Set-fields 301457400 = B BLOCK

      Set-fields 301457300 = BBLOCK-2F-2W

      Set-fields 301457200 = DAKC

      Set-fields 301457100 = IT INFRA OPERATIONS

      Set-fields 301457000 = IT SHARED & SERVICES

      Set-fields 301442500 = RTS

      Set-fields 301425800 = Individual

      Set-fields 301425700 = prashant.amaiy@relianceada.com

    action 2

    ARACTProcess("SET-CHANGE-FLAG 0", 1)

    ActiveLink: RQC:RQW:SetFieldsOnOpenWizard_125_SetReadOnly1

    True actions:

    action 0

    ARACTSetAccess(301442500, 1)

    action 1

    ARACTSetAccess(301425300, 1)

    action 2

    ARACTSetAccess(301425500, 1)

    action 3

    ARACTSetAccess(301457000, 1)

    action 4

    ARACTSetAccess(301457100, 1)

    action 5

    ARACTSetAccess(301563800, 1)

    ActiveLink: RQC:RQW:SetFieldsOnOpenWizard_130_SetReadOnly2

    False actions:

    ActiveLink: RQC:SRC:SendEventOnWL_145_RCL

    True actions:

    action 0

    ARACTProcess("PERFORM-ACTION-SEND-EVENT @ "closed"", 1)

    ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: RQC:SRC:CatchEventToCloseBroadcastsDialog_147_RCL

    False actions:

    ActiveLink: RQC:SRC:SendEventToDialog_147_RCL

    False actions:

    ActiveLink: RQC:POPUP_DESC_RCL

    True actions:

    action 0

      Set-fields 536870919 =

      Set-fields 536870920 =

    ActiveLink: RQC:RQW:SetInfoFromSD_MenuChoice

    True actions:

    action 0

      Set-fields 1000000064 = CD

      Set-fields 1000000065 = CD to Burn

      Set-fields 301303200 = AG222437061200TZB8kA3EeaAAbm4E

      Set-fields 301438012 = Incident

      Set-fields 301464800 = 4-Minor/Localized

      Set-fields 301544700 = Desktop-CD to Burn

      Set-fields 1000000063 = DESKTOP

      Set-fields 1000000099 = User Service Request

    ActiveLink: RQC:Open_URL

    False actions:

    action 0

    ARACTSetAccess(300000300, 2)

    ActiveLink: RQC:RQW:RefreshSolutionsNotIncident

    False actions:

    ActiveLink: RQC:RQW:RefreshSolutions_CallGuide

    True actions:

    action 0

    ARACTCallGuide(@, RQC:RQW:RefreshSolutions, false, undefined, undefined)

    ActiveLink: RQC:RQW:RefreshSolutions0

    True actions:

    action 0

    ARACTSetAccess(301707400, 2)

    ARACTTableRefresh(301707400)

    ActiveLink: RQC:RQW:RefreshSolutions1

    False actions:

    action 0

    ARACTSetAccess(301545100, 3)

    action 1

    ARACTSetAccess(301545000, 3)

    ActiveLink: RQC:RQW:CheckIncidentInstall_100_NoAdHoc

    False actions:

    action 0

      Set-fields 301325300 = 20045347

    ActiveLink: RQC:RQW:AddAttachment2

    True actions:

    action 0

    ARACTOpenDialog(rcomservicedesk, SRM:WorkInfo, RQC User View, 1, [object Object],null,null)

    ActiveLink: SRM:SHR:Permission_000_SetPermission

    True actions:

    action 0

      Set-fields 301291601 = 1

    ActiveLink: SRM:SWI:OpenDialog_00

    False actions:

    ActiveLink: SRM:SHR:Permission_001_DefaultAdminViewError

    False actions:

    ActiveLink: SRM:SWI:ViewDetailsLog_001

    False actions:

    ActiveLink: SRM:SWI:OpenDialog_90_Enable_Close_Btn

    False actions:

    ActiveLink: SRM:SWI:OpenDialog_90_Enable_Print_Btn

    False actions:

    ActiveLink: SRM:SWI:OpenDialog_90_Enable_Save_Btn

    True actions:

    action 0

    ARACTSetVisibility(350100002, 0)

    action 1

    ARACTSetAccess(300000300, 2)

    ARACTSetVisibility(300000300, 1)

    action 2

    ActiveLink: SRM:SHR:SetReadOnlyColor_Initialize

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: SRM:SWI:NewLog_100

    True actions:

    action 0

    action 1

    action 2

    ARACTSetAccess(10001963, 1)

    action 3

    ARACTSetAccess(10001962, 1)

    action 4

    action 5

    ARACTSetAccess(300000300, 2)

    ARACTSetVisibility(300000300, 1)

    action 6

    ActiveLink: SRM:SWI:NewLogNotEqualSecure_101

    True actions:

    action 0

      Set-fields 10001953 = No

    ActiveLink: SRM:SWI:Open_Details_SetReadOnly

    False actions:

    ActiveLink: SRM:SWI:Open_Secure

    False actions:

    ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: SRM:SHR:ClearChangeFlag-R_999

    True actions:

    action 0

    ARACTProcess("SET-CHANGE-FLAG 0", 1)

    ActiveLink: SRM:SWI:Save_050_GetWorkInfo Type

    True actions:

    action 0

      Set-fields 10001950 = General Information

    ActiveLink: SRM:SWI:Save_085_TaskCheck

    False actions:

    ActiveLink: SRM:SWI:Save_090_SetStatus

    False actions:

    action 0

      Set-fields 7 = Enabled

    ActiveLink: RQC:SWI:Save_095

    False actions:

    ActiveLink: SRM:SWI:Save_095

    False actions:

    ActiveLink: RQC:SWI:Save_096

    False actions:

    ActiveLink: SRM:SWI:Save_110_AddWLG_PSWI

    False actions:

    ActiveLink: SRM:SWI:Save_128_CommitClose

    True actions:

    action 0

      Set-fields 301299400 = Pressed Close

    action 1

    ARACTCommit()

    Committing field 10001824 back to parent with value (F(10001950).G())

    Committing field 10001825 back to parent with value (F(10006800).G())

    Committing field 10001826 back to parent with value (F(10000101).G())

    Committing field 10001828 back to parent with value (F(10001953).G())

    Committing field 10001829 back to parent with value (F(10001952).G())

    Committing field 10001846 back to parent with value (F(10001954).G())

    Committing field 10001854 back to parent with value (F(10001951).G())

    Committing field 301712900 back to parent with value (F(10001831).G())

    action 2

    ARACTCloseWindow(0)

    ActiveLink: SRM:SHR:Close_SystemWindowClose

    False actions:

    ActiveLink: RQC:CRFRequiredFields_RCL

    False actions:

    ActiveLink: RQC:Location Information Mandatory_RCL

    False actions:

    ActiveLink: RQC:Location Information Mendatory_RCL

    False actions:

    ActiveLink: RQC:SRW:Phone Null Check_RCL

    False actions:

    ActiveLink: RQC:WZ:Check LOB Value_RCL

    False actions:

    ActiveLink: RQC:RQW:Submit_100_CG_SubmitRequest

    True actions:

    action 0

      Set-fields 301683600 = True

    action 1

    ARACTCallGuide(@, RQC:SHR:SubmitRequest, false, undefined, undefined)

    ActiveLink: RQC:RQW:ErrorNoSummary

    False actions:

    ActiveLink: RQC:RQW:ErrorNoUrgency

    False actions:

    ActiveLink: RQC:RQW:ErrorNoCompany

    False actions:

    ActiveLink: RQC:RQW:ErrorNoPhone-Email

    False actions:

    ActiveLink: RQC:RQW:ErrorNoNotes_RCL

    False actions:

    ActiveLink: RQC:RQW:Submit_110_SubmitRequest

    True actions:

    action 0

      Push-fields 10001824 = General Information

      Push-fields 10001825 = Attachment

      Push-fields 490000700 = SR222437061200T_2l7web0MIA-GWe

      Push-fields 10001829 = 1

      Push-fields 301712900 =

      Push-fields 1000000085 = 0

      Push-fields 1000000063 = DESKTOP

      Push-fields 1000000064 = CD

      Push-fields 1000000065 = CD to Burn

      Push-fields 1000000082 = RTS

      Push-fields 1000003299 =

      Push-fields 1000003301 =

      Push-fields 1000003297 =

      Push-fields 1000003302 =

      Push-fields 1000003298 =

      Push-fields 1000003310 =

      Push-fields 1000000048 = prashant.amaiy@relianceada.com

      Push-fields 303758300 =

      Push-fields 1000003300 =

      Push-fields 1000003306 =

      Push-fields 200000013 =

      Push-fields 200000015 =

      Push-fields 200000014 =

      Push-fields 1000001181 = 7/11/2012 12:00:00 AM

      Push-fields 200000006 = IT INFRA OPERATIONS

      Push-fields 1000000151 = This is a Test tt.Plz ignore it.

      Push-fields 1000000019 = Prashant

      Push-fields 230000009 = SERVICE_REQUEST

      Push-fields 1000000017 = Prashant Amaiy

      Push-fields 1000000163 = 4-Minor/Localized

      Push-fields 179 = SR222437061200T_2l7wecI8QA_mWe

      Push-fields 1000000018 = Amaiy

      Push-fields 1000000001 = RTS

      Push-fields 1000000337 = 20045347

      Push-fields 300810110 =

      Push-fields 1000000000 =

      Push-fields 301244700 = Desktop-CD to Burn

      Push-fields 1000000010 = IT SHARED & SERVICES

      Push-fields 1000001021 = PPL000000178975

      Push-fields 1000000056 = 919320628197

      Push-fields 1000000164 =

      Push-fields 200000012 = DAKC

      Push-fields 1000000829 = In Process

      Push-fields 301438012 = 1000

      Push-fields 1000000099 = 1

      Push-fields 260000001 = BBLOCK-2F-2W

      Push-fields 200000007 = B BLOCK

      Push-fields 301710700 =

      Push-fields 301378004 = RQC

      Push-fields 7 = 1000

      Push-fields 301303200 = AG222437061200TZB8kA3EeaAAbm4E

      Push-fields 301550900 = 1

      Push-fields 1000000162 = 4000

      Push-fields 10001854 =

      Push-fields 10001846 =

      Push-fields 10001826 =

      Push-fields 10001828 = 1

    action 1

      Set-fields 301299400 = Pressed Save

    action 2

    ARACTCommit()

    Committing field 179 back to parent with value (dlgOut.F(301437200))

    Committing field 301311700 back to parent with value (dlgOut.F(301299400))

    Committing field 301598400 back to parent with value (ARKWGetByIdx(2))

    Committing field 301683600 back to parent with value (dlgOut.F(301683600))

    action 3

    ARACTCloseWindow(0)

    action 2

    ARACTTableRefresh(301524000)

    ActiveLink: RQC:SRC:DisableButtons

    False actions:

    action 0

    ARACTSetAccess(301562900, 2)

    action 1

    ARACTSetAccess(301707000, 2)

    action 2

    ARACTSetAccess(301420400, 2)

    action 3

    ARACTSetAccess(301493600, 2)

    ActiveLink: RQC:SRC:Status_090_HideCancelButton RCL

    False actions:

    ActiveLink: RQC:SRC:Status_090_HideReopenButton RCL

    True actions:

    action 0

    ARACTSetAccess(301493600, 3)

    ActiveLink: RQC:SRC:Status_090_ShowCancelButton RCL

    True actions:

    action 0

    ARACTSetAccess(301420400, 2)

    ActiveLink: RQC:SRC:Status_090_ShowReopenButton RCL

    False actions:

    ActiveLink: RQC:SRC:GetRequestInfo_100_Init_RCL

    True actions:

    action 0

      Set-fields 179 = SR222285275400T_2NRwrJN4gAMdim

      Set-fields 301438012 = Incident

      Set-fields 301542500 =

      Set-fields 1000000063 = DESKTOP

      Set-fields 1000000064 = CD

      Set-fields 1000000065 = CD to Burn

      Set-fields 301528400 = This is a Test mail.Plz ignore it.

    action 1

      Set-fields 1000005838 =

    ActiveLink: RQC:SRC:RefreshWorkLog_RCL

    True actions:

    action 0

    ARACTTableRefresh(301354400)

    ActiveLink: RQC:SRC:GetRequestInfo_120_CheckWorkLog

    True actions:

    action 0

      Set-fields 301641400 = AG222285275400T_2NfQrUAMMATNmm

    ActiveLink: RQC:SRC:GetRequestInfo_130_EnableWorkInfoLinks

    True actions:

    action 0

    ARACTSetAccess(301751100, 2)

    action 1

    ARACTSetAccess(301751200, 2)

    action 2

    ARACTSetAccess(301751000, 2)

    action 3

    ARACTSetFocus(301523100)

    ActiveLink: RQC:SRC:DisableButtons

    False actions:

    action 0

    ARACTSetAccess(301562900, 2)

    action 1

    ARACTSetAccess(301707000, 2)

    action 2

    ARACTSetAccess(301420400, 2)

    action 3

    ARACTSetAccess(301493600, 2)

    ActiveLink: RQC:SRC:Status_090_HideCancelButton RCL

    False actions:

    ActiveLink: RQC:SRC:Status_090_HideReopenButton RCL

    True actions:

    action 0

    ARACTSetAccess(301493600, 3)

    ActiveLink: RQC:SRC:Status_090_ShowCancelButton RCL

    True actions:

    action 0

    ARACTSetAccess(301420400, 2)

    ActiveLink: RQC:SRC:Status_090_ShowReopenButton RCL

    False actions:

    ActiveLink: RQC:SRC:GetRequestInfo_100_Init_RCL

    True actions:

    action 0

      Set-fields 179 = SR222437061200T_2l7wecI8QA_mWe

      Set-fields 301438012 = Incident

      Set-fields 301542500 =

      Set-fields 1000000063 = DESKTOP

      Set-fields 1000000064 = CD

      Set-fields 1000000065 = CD to Burn

      Set-fields 301528400 = This is a Test tt.Plz ignore it.

    action 1

      Set-fields 1000005838 =

    ActiveLink: RQC:SRC:RefreshWorkLog_RCL

    True actions:

    action 0

    ARACTTableRefresh(301354400)

    ActiveLink: RQC:SRC:GetRequestInfo_120_CheckWorkLog

    True actions:

    action 0

      Set-fields 301641400 = AG222437061200T_2mJAfczvEAPnKe

    ActiveLink: RQC:SRC:GetRequestInfo_130_EnableWorkInfoLinks

    True actions:

    action 0

    ARACTSetAccess(301751100, 2)

    action 1

    ARACTSetAccess(301751200, 2)

    action 2

    ARACTSetAccess(301751000, 2)

    ActiveLink: RQC:SRC:ViewSelectedRequest_100_CheckSelection

    False actions:

    ActiveLink: RQC:SRC:ViewSelectedRequest_110_ViewRequest

    False actions:

    action 0

    ARACTOpenDialog(rcomservicedesk, RQC:RequestDetails, RQC User IM View, 1, [object Object],null,null)

    ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_100_Init

    True actions:

    action 0

      Set-fields 301425500 = Prashant

      Set-fields 179 = SR222437061200T_2l7wecI8QA_mWe

      Set-fields 301244700 = Desktop-CD to Burn

      Set-fields 301425300 = Amaiy

      Set-fields 301425600 = 919320628197

      Set-fields 301425700 = prashant.amaiy@relianceada.com

      Set-fields 301438012 = Incident

      Set-fields 301442500 = RTS

      Set-fields 301457000 = IT SHARED & SERVICES

      Set-fields 301457100 = IT INFRA OPERATIONS

      Set-fields 301498600 = 4-Low

      Set-fields 301563800 =

      Set-fields 301624400 = 7/11/2012 9:43:24 PM

      Set-fields 301624500 =

      Set-fields 301625000 =

      Set-fields 301625400 =

      Set-fields 301625500 = This is a Test tt.Plz ignore it.

      Set-fields 1000000063 = DESKTOP

      Set-fields 1000000064 = CD

      Set-fields 1000000065 = CD to Burn

      Set-fields 1000001181 = 7/11/2012 12:00:00 AM

    action 1

    ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_101_RCL

    True actions:

    action 0

      Set-fields 1000001184 = User Service Request

    ActiveLink: RQC:RQD:View_CRF_Tab_RCL

    False actions:

    ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_102_INC

    False actions:

    ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_102_RCL

    True actions:

    action 0

    ARACTSetLabel(1000001183, "Service Request")

    ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_104_CHG

    False actions:

    ActiveLink: RQC:REQ:SetAppRequestStatus

    True actions:

    action 0

    action 1

    ActiveLink: RQC:RQD:SetAppRequestStatus_CHG

    False actions:

    ActiveLink: RQC:RQD:SetAppRequestStatus_HPD

    False actions:

    ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_110_EnableViewBtn

    False actions:

    action 0

    ARACTSetAccess(301628800, 3)

    ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: RQC:RQD:SetFieldsOnTableRowSelection

    True actions:

    action 0

      Set-fields 301641400 = AG222437061200T_2mJAfczvEAPnKe

    ActiveLink: RQC:RQD:EnableViewBtnOnTableSelection

    True actions:

    action 0

    ARACTSetAccess(301628800, 2)

    ActiveLink: RQC:RQD:WorkInfo_100_ViewDetails_Dialog

    True actions:

    action 0

    ARACTOpenDialog(rcomservicedesk, SRM:WorkInfo, RQC User View Display-Only, 1, [object Object],null,null)

    ActiveLink: SRM:SHR:Permission_000_SetPermission

    True actions:

    action 0

      Set-fields 301291601 = 1

    ActiveLink: SRM:SWI:OpenDialog_00

    True actions:

    action 0

      Set-fields 10001956 = No

      Set-fields 10001957 =

      Set-fields 10001958 = 0

      Set-fields 10001959 = 0

      Set-fields 2 = 20045347

      Set-fields 4 =

      Set-fields 7 = Enabled

      Set-fields 8 = .

      Set-fields 112 = 1000014129;

      Set-fields 10000101 =

      Set-fields 10001831 =

      Set-fields 10001858 =

      Set-fields 10001947 = AG222437061200T_2mJAfczvEAPnKe

      Set-fields 10001950 = General Information

      Set-fields 10001951 =

      Set-fields 10001952 = Public

      Set-fields 10001953 = No

      Set-fields 10001954 =

      Set-fields 10001962 = 7/11/2012 9:43:24 PM

      Set-fields 10001963 = 20045347

      Set-fields 10006800 = Attachment

      Set-fields 10006803 = 000000002091991

      Set-fields 1000000014 =

      Set-fields 1000000079 =

      Set-fields 1000000217 =

      Set-fields 1000000218 =

      Set-fields 1000000251 =

      Set-fields 1000000298 =

      Set-fields 1000000300 =

      Set-fields 1000001827 =

    ActiveLink: SRM:SHR:Permission_001_DefaultAdminViewError

    False actions:

    ActiveLink: SRM:SWI:ViewDetailsLog_001

    True actions:

    action 0

    action 1

    ARACTSetAccess(10001963, 1)

    action 2

    ARACTSetAccess(10001962, 1)

    action 3

    ActiveLink: SRM:SWI:OpenDialog_90_Enable_Close_Btn

    True actions:

    action 0

    ARACTSetVisibility(350100002, 1)

    action 1

    ARACTSetVisibility(300000300, 0)

    action 2

    action 3

    ARACTSetVisibility(301614900, 0)

    ActiveLink: SRM:SWI:OpenDialog_90_Enable_Print_Btn

    False actions:

    ActiveLink: SRM:SWI:OpenDialog_90_Enable_Save_Btn

    False actions:

    ActiveLink: SRM:SHR:SetReadOnlyColor_Initialize

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: SRM:SWI:NewLog_100

    False actions:

    ActiveLink: SRM:SWI:NewLogNotEqualSecure_101

    False actions:

    ActiveLink: SRM:SWI:Open_Details_SetReadOnly

    True actions:

    action 0

    action 1

    action 2

    action 3

    action 4

    ARACTSetAccess(10006800, 1)

    action 5

    ARACTSetAccess(10000101, 1)

    action 6

    action 7

    action 8

    ARACTSetAccess(10001963, 1)

    action 9

    ARACTSetAccess(10001962, 1)

    action 10

    ActiveLink: SRM:SWI:Open_Secure

    False actions:

    ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

    True actions:

    action 0

    ARACTProcess("SET-RO-COLOR 204,204,204", 1)

    ActiveLink: SRM:SHR:ClearChangeFlag-R_999

    True actions:

    action 0

    ARACTProcess("SET-CHANGE-FLAG 0", 1)

    ActiveLink: SRM:SHR:Close_CloseWindow

    True actions:

    action 0

      Set-fields 301299400 = Pressed Close

    action 1

    ARACTCallGuide(@, SRM:SHR:Close_CloseOperation, false, undefined, undefined)

    ActiveLink: SRM:SHR:Close_QueryOperation_001

    False actions:

    ActiveLink: SRM:SHR:Close_QueryOperation_002

    False actions:

    ActiveLink: SRM:SHR:Close_CheckDirtyFlag_001_Check

    True actions:

    action 0

    ARACTProcess(" GET-CHANGE-FLAG", 2)

      Set-fields 300060600 = 0

    ActiveLink: SRM:SHR:Close_CheckDirtyFlag_002_UserClose

    True actions:

    action 0

      Set-fields 300060600 = Done

    action 1

    ARACTProcess("SET-CHANGE-FLAG 0", 1)

    action 2

    ARACTCloseWindow(0)

    ActiveLink: SRM:SHR:Close_SystemWindowClose

    False actions:

     

     

    Please help me on this.

     

     

    Thanks&Regards,

    Balu Mannem.

  • 8. Re: Attachment is not showing in Requester console in the mid tiers
    RM Raja

    Hi,

     

    1) If anything is working in the user tool not not working in the mid-tier means we need to flush the mit-tier cache.

     

    Did you try this by flushing the mid-tier cache? if not please try that and let us know the results.

     

    2) If the step one doesn't works then find the workflow which one is pushing the Attachments and try to change the Run If qualification and see the results.

     

     

    For some versions the attachements were not working through service request entry. For example 7.6.03.

     

    For this we wrote filters to make it works.

     

    Thanks

    Raju M.

  • 9. Re: Attachment is not showing in Requester console in the mid tiers
    Balu Mannem

    Hi Raju,

     

         Thanks for your reply..

     

    1) I did the mid tier cache already 3 times but still its not working...

     

    2) below workflow is pushing the attachment..

     

    Workflow : RQC:RQW:Submit_110_SubmitRequest

     

    for the above work qualification as below.What i have to change the qualification

     

    Can u please suggest me.

     

    $VUI$ !=  "RCAP RQC User Wizard No Solutions RCL"

     

    Thanks&Regards,

    Balu Mannem.

  • 10. Re: Attachment is not showing in Requester console in the mid tiers
    Ashwanth Padmanaban

    hi,

     

    the flow is RQC:ServiceRequestWizard...from there you are clicking Add Attachment then the Active Link:RQC:RQW:AddAttachment2 is opening up the SRM:Work Info, over there user fills in the work info data with an attachment and then say save...once done...that dialog form will be closed and the values will be committed back to the parent form RQC:Service RequestWizard

     

    Committing field 301712900 back to parent with value (F(10001831).G()) to this field:$z2AF_WIAttachment1$ of the RQC:ServiceRequestWizard and then when clicking save...

     

    this AL:RQC:RQW:Submit_110_SubmitRequest is pushing the work info details, sr details and also the work info attachment to SRM:Request Form

     

    Push-fields 301712900 = $z2AF_WIAttachment1$

     

    from there, the Work Info values will be pushed to the SRM:Work Info....

     

    so your problem is lying before even this workflow:RQC:RQW:Submit_110_SubmitRequest comes in to picture, because its not able to read the values from the $z2AF_WIAttachment1$ field of the RQC:Service Request Wizard....

     

    so now you may need to recheck the permissions of the $z2AF_WIAttachment1$ in the RQC:Service Request Wizard and z2AF_Attachment1 field in the SRM:Work Info...

     

    if needed you can enable the field $z2AF_WIAttachment1$ and see whether the attachment is existing or not when submitting the SR in the midtier.....

     

    make sure your logged in user has the appropriate permissions to access these fields.....

  • 11. Re: Attachment is not showing in Requester console in the mid tiers
    Deepti NameToUpdate

    Hi Ashwanth,

     

    I am exactly facing the same issue..

     

    I tried to reproduce the issue with the OOB form where the attachment is visible..

    I could find out that the workflow(AL and Filters) there is no attachement seen, infact in logs i couldn't see any attachement..

     

    How to solve this problem

     

    Regards,

    Deepti

  • 12. Re: Attachment is not showing in Requester console in the mid tiers
    Ashwanth Padmanaban

    can we come up with a different thread for this pls...ok...let see

     

    what is the result of these....in your envionment?

     

    the flow is from RQC:ServiceRequestWizard...from there you are clicking Add Attachment then the Active Link:RQC:RQW:AddAttachment2 is opening up the SRM:Work Info, over there user fills in the work info data with an attachment and then say save...once done...that dialog form will be closed and the values will be committed back to the parent form RQC:Service RequestWizard

     

    Committing field 301712900 back to parent with value (F(10001831).G()) to this field:$z2AF_WIAttachment1$ of the RQC:ServiceRequestWizard

     

    so once the form(SRM:Work Info) gets closed are you not able to see that attachment which is committing back to the paretn RQC:Service RequestWizard Form Field:$z2AF_WIAttachment1$????

     

    did you enable the $z2AF_WIAttachment1$ field on the RQC:ServiceRequestWizard to debug???

  • 13. Re: Attachment is not showing in Requester console in the mid tiers
    Deepti NameToUpdate

    Opened a New Thread,, Please follow the one

     

    Thanks

  • 14. Re: Attachment is not showing in Requester console in the mid tiers
    Deepti NameToUpdate

    Nothing important, i just posted the same question in new thread.

     

    You can read the above reply from Ashwanth

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