1 2 3 Previous Next 30 Replies Latest reply: Oct 30, 2012 9:15 AM by Ashwanth Padmanaban RSS

    Attachment is not showing in Requester console in the mid tiers

    Balu Mannem

        Hi,

       

            When i am creating new requtest through requester consore,after i clicked on add attachment and i have attached the attachment and clicked on save then it will create a SR.After re open the same service Request i can't able to see that attachment what i have attached.

       

       

      But when i did same thing in the user tool its working fine,but this problem is happening in mid tiers only.I have checked all the logs the problem is path is not showing in the logs.

       

      Can any please help me on this.

       

      Thanks&Regards,

      Balu Mannem.

        • 1. Re: Attachment is not showing in Requester console in the mid tiers
          Laurent Matheo

          Which version have you?

           

          I just tested on 7.6.04 sp2 (from mid-tier), when you create the SR it creates an entry in the "activity log" with the attached file.

          • 2. Re: Attachment is not showing in Requester console in the mid tiers
            Balu Mannem

            Hi Laurent,

             

                  Below version we are using.

             

            AR System Version and Patch: 7.5.00 Patch 004

            Operating System : SunOS 5.10

             

            Incident Management : 7.5.01 patch 001.

             

             

            Thanks&Regards,

            Balu Mannem

            • 3. Re: Attachment is not showing in Requester console in the mid tiers
              Balu Mannem

              Hi,

               

                 Any one can help on this please...

              • 4. Re: Attachment is not showing in Requester console in the mid tiers
                Stephanie Galloway

                I'm currently out of the office, I will be returning on Monday, August 20th. If you require immediate attention, please forward your email to SOD IT Service Management Practices or contact my Lead Stacy Hill-Sanders at 301-986-2567.

                 

                 

                Thank You,

                Stephanie Galloway

                IT Service Management Practices

                301-718-5504

                • 5. Re: Attachment is not showing in Requester console in the mid tiers
                  Balu Mannem

                  Hi,

                   

                   

                      Any one can help me on this issue please...

                   

                   

                  Thanks&Regards,

                  Balu Mannem.

                  • 6. Re: Attachment is not showing in Requester console in the mid tiers
                    Shantanu Ballal

                    Hi Balu,

                     

                    Please post the logs here to verify the cause.

                     

                     

                    -Shantanu

                    • 7. Re: Attachment is not showing in Requester console in the mid tiers
                      Balu Mannem

                      Hi Shantanu,

                       

                      Below workflow is firing when i click on save button.

                       

                      Workflow : RQC:RQW:Submit_110_SubmitRequest (Active Link)

                       

                      Field ID : 301712900

                       

                      this value is showing as null Through web console but same thing i did in User tool its showing the path(Attachment where it is saving)

                       

                      Follwoing is the Active link log.

                       

                      ActiveLink: Home Page: Hide Query Bar Field

                      True actions:

                      action 0

                      ARACTSetVisibility(1005, 0)

                      ActiveLink: Home Page:Set User Name

                      True actions:

                      action 0

                        Set-fields 3000000 = 20045347

                      action 1

                        Set-fields 1000000025 = Yes

                        Set-fields 1000000001 = RTS

                        Set-fields 536870922 = 7/11/2012

                      action 2

                        Set-fields 104 = 402;1000015230;1000015188;1000017694;1000017695;1000016000;1000017692;20014;20013;20043;20012;20282;484;486;5;2;10;1;20008;20031;20056;20021;20019;481;480;482;20005;806;20020;20352;20350;20051;20052;20054;20001;20033;20027;20002;20034;111;20026;20041;20025;20024;20023;20029;20028;20060;1000000000;1000015988;20004;20007;20302;20281;20032;20003;20000;805;

                      ActiveLink: HomePage:ProfilePagePopup_RCL

                      True actions:

                      action 0

                        Set-fields 1000000026 = 20045347

                      action 1

                      ARACTOpenDialog(rcomservicedesk, CTM:ProfilePopup_RCL, Default Admin View, 1, [object Object],null,null)

                      ActiveLink: CTM:ProfilePopupSetField1_RCL

                      True actions:

                      action 0

                      ARACTSetAllFields()

                      ActiveLink: CTM:ProfilePopupSetField_RCL

                      False actions:

                      action 0

                        Set-fields 1000000063 = ravi.kumarv@relianceada.com

                        Set-fields 1000000061 =

                        Set-fields 1000000059 = 919320628197

                        Set-fields 1000000056 = ###

                        Set-fields 1000000054 = 20045347

                        Set-fields 1000000048 = prashant.amaiy@relianceada.com

                        Set-fields 1000000019 = Prashant

                        Set-fields 1000000018 = Amaiy

                        Set-fields 1000000010 = IT SHARED & SERVICES

                        Set-fields 1000000001 = RTS

                        Set-fields 750000035 = Prasanna Satish

                        Set-fields 750000032 = Shiva shankar

                        Set-fields 260141102 = IT-RTech

                        Set-fields 260000006 = Test GJ

                        Set-fields 1000005739 =

                      action 1

                      ARACTSetAccess(260141102, 1)

                      ARACTSetVisibility(260141102, 1)

                      ActiveLink: CTM:ProfilePopUP ERROR for LOB_RCL

                      False actions:

                      ActiveLink: CTM:ProfilePopupCommitSave_RCL

                      True actions:

                      action 0

                      action 1

                      ARACTCommit()

                      action 2

                      ARACTCloseWindow(0)

                      ActiveLink: HomePage:Set Company_RCL

                      True actions:

                      action 0

                        Set-fields 1000000025 = Yes

                        Set-fields 1000000001 = RTS

                        Set-fields 536870922 = 7/11/2012

                      action 1

                        Set-fields 104 = 402;1000015230;1000015188;1000017694;1000017695;1000016000;1000017692;20014;20013;20043;20012;20282;484;486;5;2;10;1;20008;20031;20056;20021;20019;481;480;482;20005;806;20020;20352;20350;20051;20052;20054;20001;20033;20027;20002;20034;111;20026;20041;20025;20024;20023;20029;20028;20060;1000000000;1000015988;20004;20007;20302;20281;20032;20003;20000;805;

                      ActiveLink: Home Page:Set Group List Flag RCL

                      True actions:

                      action 0

                        Set-fields 1000000028 = Yes

                      ActiveLink: RQC:SHR:NewViewForR-CAPUser_RCL

                      False actions:

                      ActiveLink: HomePage:SetDefaultPageForCustomer_RCL

                      False actions:

                      ActiveLink: HomePage:CreateRecInEAOnWL_100_RCL_

                      False actions:

                      ActiveLink: RQC:SRW: Open Wizard RCL1342023051234

                      False actions:

                      action 0

                      ARACTOpenWindow(rcomservicedesk, RQC:ServiceRequestConsole, RQC User View, New, null, 2,rcomservicedesk,RQC:SRW: Open Wizard Guide RCLEntryPoint)

                      ActiveLink: RQC:SRC:DisableButtons

                      True actions:

                      action 0

                      ARACTSetAccess(301707000, 3)

                      action 1

                      ARACTSetAccess(301562900, 3)

                      action 2

                      ARACTSetAccess(301420400, 3)

                      action 3

                      ARACTSetAccess(301493600, 3)

                      ActiveLink: RQC:SRC:RefreshBroadcastsTblOnWO_135_RCL

                      False actions:

                      ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: RQC:SRC:Broadcast-Setz1D_ViewIntBrdcst-Manager

                      True actions:

                      action 0

                        Set-fields 303021600 = No

                      ActiveLink: RQC:SRC:OnWindowOpen_020_EnableRequestErrorLinks

                      True actions:

                      action 0

                      ARACTSetVisibility(301823600, 1)

                      action 1

                      ARACTSetVisibility(301823700, 1)

                      ActiveLink: RQC:SRC:OnWindowOpen_014_SetApplicationSettings

                      True actions:

                      action 0

                        Set-fields 301550901 = No

                        Set-fields 301563200 =

                        Set-fields 301688101 = In Process

                        Set-fields 301696400 = Yes

                        Set-fields 1000000829 = In Process

                      action 1

                        Set-fields 301683600 = False

                      ActiveLink: RQC:SRC:OnWindowOpen_015_RQCConsoleError

                      False actions:

                      ActiveLink: SHR:SHR:Broadcast-Visible_ViewBroadcast_OnBoradcastLastViewByOtherForm

                      False actions:

                      ActiveLink: RQC:SRC:OnWindowOpen_016_SetPersonID

                      True actions:

                      action 0

                        Set-fields 301308600 = Prashant Amaiy

                        Set-fields 301721200 = RTS

                        Set-fields 1000000058 = PPL000000178975

                        Set-fields 1000000066 = 20045347

                      ActiveLink: RQC:SRC:OnWindowOpen_016_SetSupportOragnization_RCL

                      True actions:

                      action 0

                        Set-fields 536870931 = IT INFRA OPERATIONS

                      ActiveLink: RQC:SRC:OnWindowOpen_018_CheckUnknownUser

                      False actions:

                      ActiveLink: RQC:SHR:SetReadOnlyColor_Initialize

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: HPD:COI:SetRegionSiteGroupOnLogin_100_RCL

                      True actions:

                      action 0

                        Set-fields 200000012 = DAKC

                        Set-fields 200000007 = B BLOCK

                        Set-fields 260000001 = BBLOCK-2F-2W

                      ActiveLink: RQC:SRC:CheckAppInstalledIncident

                      True actions:

                      action 0

                        Set-fields 301595500 =

                      action 1

                        Set-fields 301595500 = IM00C04FA081BAUcxmQg[8XkEQmwAA

                      ActiveLink: SHR:SHR:Broadcast-GetConsolePreferences

                      True actions:

                      action 0

                        Set-fields 302831300 =

                      action 1

                        Set-fields 302796400 = 2/3/2012 7:54:32 PM

                      ActiveLink: RQC:SRC:CheckAppInstalledPBM

                      True actions:

                      action 0

                        Set-fields 301760900 = PB00C04FA081BABdegQgLx5sQAVAEA

                      ActiveLink: RQC:SRC:GetCompanyName

                      True actions:

                      action 0

                        Set-fields 301563200 = RTS

                      ActiveLink: RQC:SRC:SetBroadcastTableQual

                      True actions:

                      action 0

                        Set-fields 301563500 = 'Company' = "RTS" OR 'Company' = "- Global -"

                      ActiveLink: RQC:SRC:RefreshBroadcastsTblOnWO_135_RCL

                      False actions:

                      ActiveLink: RQC:SRC:SetFieldsOnOpenWindow_140_GetPrefs

                      True actions:

                      action 0

                        Set-fields 301543100 =

                      ActiveLink: RQC:SRC:SetFieldsOnOpenWindow_150_SetTableQual

                      True actions:

                      action 0

                        Set-fields 301543100 =  'Status' > 0

                      ActiveLink: RQC:SRC:SetFieldsOnOpenWindow_160_RefreshTableField

                      True actions:

                      action 0

                      ActiveLink: RQC:SRC:DisableButtons

                      False actions:

                      action 0

                      ARACTSetAccess(301562900, 2)

                      action 1

                      ARACTSetAccess(301707000, 2)

                      action 2

                      ARACTSetAccess(301420400, 2)

                      action 3

                      ARACTSetAccess(301493600, 2)

                      ActiveLink: RQC:SRC:Status_090_HideCancelButton RCL

                      False actions:

                      ActiveLink: RQC:SRC:Status_090_HideReopenButton RCL

                      True actions:

                      action 0

                      ARACTSetAccess(301493600, 3)

                      ActiveLink: RQC:SRC:Status_090_ShowCancelButton RCL

                      True actions:

                      action 0

                      ARACTSetAccess(301420400, 2)

                      ActiveLink: RQC:SRC:Status_090_ShowReopenButton RCL

                      False actions:

                      ActiveLink: RQC:SRC:GetRequestInfo_100_Init_RCL

                      True actions:

                      action 0

                        Set-fields 179 = SR222285275400T_2NRwrJN4gAMdim

                        Set-fields 301438012 = Incident

                        Set-fields 301542500 =

                        Set-fields 1000000063 = DESKTOP

                        Set-fields 1000000064 = CD

                        Set-fields 1000000065 = CD to Burn

                        Set-fields 301528400 = This is a Test mail.Plz ignore it.

                      action 1

                        Set-fields 1000005838 =

                      ActiveLink: RQC:SRC:RefreshWorkLog_RCL

                      True actions:

                      action 0

                      ARACTTableRefresh(301354400)

                      ActiveLink: RQC:SRC:GetRequestInfo_120_CheckWorkLog

                      True actions:

                      action 0

                        Set-fields 301641400 = AG222285275400T_2NfQrUAMMATNmm

                      ActiveLink: RQC:SRC:GetRequestInfo_130_EnableWorkInfoLinks

                      True actions:

                      action 0

                      ARACTSetAccess(301751100, 2)

                      action 1

                      ARACTSetAccess(301751200, 2)

                      action 2

                      ARACTSetAccess(301751000, 2)

                      ActiveLink: SHR:SHR:BroadcastRefresh

                      True actions:

                      action 0

                      ARACTCallGuide(@, SHR:SHR:BroadcastRefresh, false, undefined, undefined)

                      ActiveLink: SHR:SHR:Broadcast Last Viewed Date Default

                      False actions:

                      ActiveLink: SHR:SHR:Broadcast Query For Count

                      True actions:

                      action 0

                        Set-fields 302888800 =

                      action 1

                        Set-fields 302889100 = 0

                      ActiveLink: SHR:SHR:Broadcast Count NULL if 0

                      True actions:

                      action 0

                        Set-fields 302889100 =

                      ActiveLink: SHR:SHR:Broadcast-CheckForNewBroadcasts_ShowNewAvail

                      False actions:

                      ActiveLink: SHR:SHR:Broadcast-AutoShowOnLoad

                      False actions:

                      ARACTCallGuide(rcomservicedesk, RQC:SRW: Open Wizard Guide RCLEntryPoint, false, undefined, undefined)

                      ActiveLink: RQC:SRC:OpenRequestWizard_010_CheckRKM

                      True actions:

                      action 0

                        Set-fields 301311700 =

                      ActiveLink: RQC:SRC:OpenRequestWizard_015_RKMSkip

                      False actions:

                      ActiveLink: RQC:SRC:OpenRequestWizard_110_Message

                      False actions:

                      ActiveLink: RQC:SRC:OpenRequestWizard_OWWithNoBroadcasts_200_RCL

                      True actions:

                      action 0

                        Set-fields 301311700 =

                      action 1

                      ARACTOpenDialog(rcomservicedesk, RQC:ServiceRequestWizard, RQC User Wizard with Solutions, 1, [object Object],null,null)

                      ActiveLink: RQC:SRW:DisableButtons RCL

                      True actions:

                      action 0

                      action 1

                      ActiveLink: SHR:SHR:DefaultCompany_003_Initialize

                      True actions:

                      action 0

                        Set-fields 1714000 =

                      ActiveLink: SHR:SHR:DefaultCompany_005_CheckUnrestrictedAccess

                      True actions:

                      action 0

                        Set-fields 1716500 = true_1

                      ActiveLink: SHR:SHR:DefaultCompany_006_CheckRestrictedAccess

                      False actions:

                      ActiveLink: SHR:SHR:DefaultCompany_007_CheckRestrictedAccess

                      False actions:

                      ActiveLink: RQC:WZ:LoadName_RCL

                      False actions:

                      ActiveLink: SHR:SHR:DefaultCompany_019_301442500Company

                      False actions:

                      ActiveLink: RQC:RQW:SetFieldsOnOpenWizard_120_Init

                      True actions:

                      action 0

                        Set-fields 301443200 = SR222437061200T_2l7web0MIA-GWe

                        Set-fields 301437200 = SR222437061200T_2l7wecI8QA_mWe

                      action 1

                        Set-fields 301425600 = ###

                        Set-fields 301425500 = Prashant

                        Set-fields 301425300 = Amaiy

                        Set-fields 301298900 = PPL000000178975

                        Set-fields 1000005854 = 919320628197

                        Set-fields 301563800 =

                        Set-fields 301563200 = RTS

                        Set-fields 301465700 = 20045347

                        Set-fields 301457400 = B BLOCK

                        Set-fields 301457300 = BBLOCK-2F-2W

                        Set-fields 301457200 = DAKC

                        Set-fields 301457100 = IT INFRA OPERATIONS

                        Set-fields 301457000 = IT SHARED & SERVICES

                        Set-fields 301442500 = RTS

                        Set-fields 301425800 = Individual

                        Set-fields 301425700 = prashant.amaiy@relianceada.com

                      action 2

                      ARACTProcess("SET-CHANGE-FLAG 0", 1)

                      ActiveLink: RQC:RQW:SetFieldsOnOpenWizard_125_SetReadOnly1

                      True actions:

                      action 0

                      ARACTSetAccess(301442500, 1)

                      action 1

                      ARACTSetAccess(301425300, 1)

                      action 2

                      ARACTSetAccess(301425500, 1)

                      action 3

                      ARACTSetAccess(301457000, 1)

                      action 4

                      ARACTSetAccess(301457100, 1)

                      action 5

                      ARACTSetAccess(301563800, 1)

                      ActiveLink: RQC:RQW:SetFieldsOnOpenWizard_130_SetReadOnly2

                      False actions:

                      ActiveLink: RQC:SRC:SendEventOnWL_145_RCL

                      True actions:

                      action 0

                      ARACTProcess("PERFORM-ACTION-SEND-EVENT @ "closed"", 1)

                      ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: RQC:SRC:CatchEventToCloseBroadcastsDialog_147_RCL

                      False actions:

                      ActiveLink: RQC:SRC:SendEventToDialog_147_RCL

                      False actions:

                      ActiveLink: RQC:POPUP_DESC_RCL

                      True actions:

                      action 0

                        Set-fields 536870919 =

                        Set-fields 536870920 =

                      ActiveLink: RQC:RQW:SetInfoFromSD_MenuChoice

                      True actions:

                      action 0

                        Set-fields 1000000064 = CD

                        Set-fields 1000000065 = CD to Burn

                        Set-fields 301303200 = AG222437061200TZB8kA3EeaAAbm4E

                        Set-fields 301438012 = Incident

                        Set-fields 301464800 = 4-Minor/Localized

                        Set-fields 301544700 = Desktop-CD to Burn

                        Set-fields 1000000063 = DESKTOP

                        Set-fields 1000000099 = User Service Request

                      ActiveLink: RQC:Open_URL

                      False actions:

                      action 0

                      ARACTSetAccess(300000300, 2)

                      ActiveLink: RQC:RQW:RefreshSolutionsNotIncident

                      False actions:

                      ActiveLink: RQC:RQW:RefreshSolutions_CallGuide

                      True actions:

                      action 0

                      ARACTCallGuide(@, RQC:RQW:RefreshSolutions, false, undefined, undefined)

                      ActiveLink: RQC:RQW:RefreshSolutions0

                      True actions:

                      action 0

                      ARACTSetAccess(301707400, 2)

                      ARACTTableRefresh(301707400)

                      ActiveLink: RQC:RQW:RefreshSolutions1

                      False actions:

                      action 0

                      ARACTSetAccess(301545100, 3)

                      action 1

                      ARACTSetAccess(301545000, 3)

                      ActiveLink: RQC:RQW:CheckIncidentInstall_100_NoAdHoc

                      False actions:

                      action 0

                        Set-fields 301325300 = 20045347

                      ActiveLink: RQC:RQW:AddAttachment2

                      True actions:

                      action 0

                      ARACTOpenDialog(rcomservicedesk, SRM:WorkInfo, RQC User View, 1, [object Object],null,null)

                      ActiveLink: SRM:SHR:Permission_000_SetPermission

                      True actions:

                      action 0

                        Set-fields 301291601 = 1

                      ActiveLink: SRM:SWI:OpenDialog_00

                      False actions:

                      ActiveLink: SRM:SHR:Permission_001_DefaultAdminViewError

                      False actions:

                      ActiveLink: SRM:SWI:ViewDetailsLog_001

                      False actions:

                      ActiveLink: SRM:SWI:OpenDialog_90_Enable_Close_Btn

                      False actions:

                      ActiveLink: SRM:SWI:OpenDialog_90_Enable_Print_Btn

                      False actions:

                      ActiveLink: SRM:SWI:OpenDialog_90_Enable_Save_Btn

                      True actions:

                      action 0

                      ARACTSetVisibility(350100002, 0)

                      action 1

                      ARACTSetAccess(300000300, 2)

                      ARACTSetVisibility(300000300, 1)

                      action 2

                      ActiveLink: SRM:SHR:SetReadOnlyColor_Initialize

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: SRM:SWI:NewLog_100

                      True actions:

                      action 0

                      action 1

                      action 2

                      ARACTSetAccess(10001963, 1)

                      action 3

                      ARACTSetAccess(10001962, 1)

                      action 4

                      action 5

                      ARACTSetAccess(300000300, 2)

                      ARACTSetVisibility(300000300, 1)

                      action 6

                      ActiveLink: SRM:SWI:NewLogNotEqualSecure_101

                      True actions:

                      action 0

                        Set-fields 10001953 = No

                      ActiveLink: SRM:SWI:Open_Details_SetReadOnly

                      False actions:

                      ActiveLink: SRM:SWI:Open_Secure

                      False actions:

                      ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: SRM:SHR:ClearChangeFlag-R_999

                      True actions:

                      action 0

                      ARACTProcess("SET-CHANGE-FLAG 0", 1)

                      ActiveLink: SRM:SWI:Save_050_GetWorkInfo Type

                      True actions:

                      action 0

                        Set-fields 10001950 = General Information

                      ActiveLink: SRM:SWI:Save_085_TaskCheck

                      False actions:

                      ActiveLink: SRM:SWI:Save_090_SetStatus

                      False actions:

                      action 0

                        Set-fields 7 = Enabled

                      ActiveLink: RQC:SWI:Save_095

                      False actions:

                      ActiveLink: SRM:SWI:Save_095

                      False actions:

                      ActiveLink: RQC:SWI:Save_096

                      False actions:

                      ActiveLink: SRM:SWI:Save_110_AddWLG_PSWI

                      False actions:

                      ActiveLink: SRM:SWI:Save_128_CommitClose

                      True actions:

                      action 0

                        Set-fields 301299400 = Pressed Close

                      action 1

                      ARACTCommit()

                      Committing field 10001824 back to parent with value (F(10001950).G())

                      Committing field 10001825 back to parent with value (F(10006800).G())

                      Committing field 10001826 back to parent with value (F(10000101).G())

                      Committing field 10001828 back to parent with value (F(10001953).G())

                      Committing field 10001829 back to parent with value (F(10001952).G())

                      Committing field 10001846 back to parent with value (F(10001954).G())

                      Committing field 10001854 back to parent with value (F(10001951).G())

                      Committing field 301712900 back to parent with value (F(10001831).G())

                      action 2

                      ARACTCloseWindow(0)

                      ActiveLink: SRM:SHR:Close_SystemWindowClose

                      False actions:

                      ActiveLink: RQC:CRFRequiredFields_RCL

                      False actions:

                      ActiveLink: RQC:Location Information Mandatory_RCL

                      False actions:

                      ActiveLink: RQC:Location Information Mendatory_RCL

                      False actions:

                      ActiveLink: RQC:SRW:Phone Null Check_RCL

                      False actions:

                      ActiveLink: RQC:WZ:Check LOB Value_RCL

                      False actions:

                      ActiveLink: RQC:RQW:Submit_100_CG_SubmitRequest

                      True actions:

                      action 0

                        Set-fields 301683600 = True

                      action 1

                      ARACTCallGuide(@, RQC:SHR:SubmitRequest, false, undefined, undefined)

                      ActiveLink: RQC:RQW:ErrorNoSummary

                      False actions:

                      ActiveLink: RQC:RQW:ErrorNoUrgency

                      False actions:

                      ActiveLink: RQC:RQW:ErrorNoCompany

                      False actions:

                      ActiveLink: RQC:RQW:ErrorNoPhone-Email

                      False actions:

                      ActiveLink: RQC:RQW:ErrorNoNotes_RCL

                      False actions:

                      ActiveLink: RQC:RQW:Submit_110_SubmitRequest

                      True actions:

                      action 0

                        Push-fields 10001824 = General Information

                        Push-fields 10001825 = Attachment

                        Push-fields 490000700 = SR222437061200T_2l7web0MIA-GWe

                        Push-fields 10001829 = 1

                        Push-fields 301712900 =

                        Push-fields 1000000085 = 0

                        Push-fields 1000000063 = DESKTOP

                        Push-fields 1000000064 = CD

                        Push-fields 1000000065 = CD to Burn

                        Push-fields 1000000082 = RTS

                        Push-fields 1000003299 =

                        Push-fields 1000003301 =

                        Push-fields 1000003297 =

                        Push-fields 1000003302 =

                        Push-fields 1000003298 =

                        Push-fields 1000003310 =

                        Push-fields 1000000048 = prashant.amaiy@relianceada.com

                        Push-fields 303758300 =

                        Push-fields 1000003300 =

                        Push-fields 1000003306 =

                        Push-fields 200000013 =

                        Push-fields 200000015 =

                        Push-fields 200000014 =

                        Push-fields 1000001181 = 7/11/2012 12:00:00 AM

                        Push-fields 200000006 = IT INFRA OPERATIONS

                        Push-fields 1000000151 = This is a Test tt.Plz ignore it.

                        Push-fields 1000000019 = Prashant

                        Push-fields 230000009 = SERVICE_REQUEST

                        Push-fields 1000000017 = Prashant Amaiy

                        Push-fields 1000000163 = 4-Minor/Localized

                        Push-fields 179 = SR222437061200T_2l7wecI8QA_mWe

                        Push-fields 1000000018 = Amaiy

                        Push-fields 1000000001 = RTS

                        Push-fields 1000000337 = 20045347

                        Push-fields 300810110 =

                        Push-fields 1000000000 =

                        Push-fields 301244700 = Desktop-CD to Burn

                        Push-fields 1000000010 = IT SHARED & SERVICES

                        Push-fields 1000001021 = PPL000000178975

                        Push-fields 1000000056 = 919320628197

                        Push-fields 1000000164 =

                        Push-fields 200000012 = DAKC

                        Push-fields 1000000829 = In Process

                        Push-fields 301438012 = 1000

                        Push-fields 1000000099 = 1

                        Push-fields 260000001 = BBLOCK-2F-2W

                        Push-fields 200000007 = B BLOCK

                        Push-fields 301710700 =

                        Push-fields 301378004 = RQC

                        Push-fields 7 = 1000

                        Push-fields 301303200 = AG222437061200TZB8kA3EeaAAbm4E

                        Push-fields 301550900 = 1

                        Push-fields 1000000162 = 4000

                        Push-fields 10001854 =

                        Push-fields 10001846 =

                        Push-fields 10001826 =

                        Push-fields 10001828 = 1

                      action 1

                        Set-fields 301299400 = Pressed Save

                      action 2

                      ARACTCommit()

                      Committing field 179 back to parent with value (dlgOut.F(301437200))

                      Committing field 301311700 back to parent with value (dlgOut.F(301299400))

                      Committing field 301598400 back to parent with value (ARKWGetByIdx(2))

                      Committing field 301683600 back to parent with value (dlgOut.F(301683600))

                      action 3

                      ARACTCloseWindow(0)

                      action 2

                      ARACTTableRefresh(301524000)

                      ActiveLink: RQC:SRC:DisableButtons

                      False actions:

                      action 0

                      ARACTSetAccess(301562900, 2)

                      action 1

                      ARACTSetAccess(301707000, 2)

                      action 2

                      ARACTSetAccess(301420400, 2)

                      action 3

                      ARACTSetAccess(301493600, 2)

                      ActiveLink: RQC:SRC:Status_090_HideCancelButton RCL

                      False actions:

                      ActiveLink: RQC:SRC:Status_090_HideReopenButton RCL

                      True actions:

                      action 0

                      ARACTSetAccess(301493600, 3)

                      ActiveLink: RQC:SRC:Status_090_ShowCancelButton RCL

                      True actions:

                      action 0

                      ARACTSetAccess(301420400, 2)

                      ActiveLink: RQC:SRC:Status_090_ShowReopenButton RCL

                      False actions:

                      ActiveLink: RQC:SRC:GetRequestInfo_100_Init_RCL

                      True actions:

                      action 0

                        Set-fields 179 = SR222285275400T_2NRwrJN4gAMdim

                        Set-fields 301438012 = Incident

                        Set-fields 301542500 =

                        Set-fields 1000000063 = DESKTOP

                        Set-fields 1000000064 = CD

                        Set-fields 1000000065 = CD to Burn

                        Set-fields 301528400 = This is a Test mail.Plz ignore it.

                      action 1

                        Set-fields 1000005838 =

                      ActiveLink: RQC:SRC:RefreshWorkLog_RCL

                      True actions:

                      action 0

                      ARACTTableRefresh(301354400)

                      ActiveLink: RQC:SRC:GetRequestInfo_120_CheckWorkLog

                      True actions:

                      action 0

                        Set-fields 301641400 = AG222285275400T_2NfQrUAMMATNmm

                      ActiveLink: RQC:SRC:GetRequestInfo_130_EnableWorkInfoLinks

                      True actions:

                      action 0

                      ARACTSetAccess(301751100, 2)

                      action 1

                      ARACTSetAccess(301751200, 2)

                      action 2

                      ARACTSetAccess(301751000, 2)

                      action 3

                      ARACTSetFocus(301523100)

                      ActiveLink: RQC:SRC:DisableButtons

                      False actions:

                      action 0

                      ARACTSetAccess(301562900, 2)

                      action 1

                      ARACTSetAccess(301707000, 2)

                      action 2

                      ARACTSetAccess(301420400, 2)

                      action 3

                      ARACTSetAccess(301493600, 2)

                      ActiveLink: RQC:SRC:Status_090_HideCancelButton RCL

                      False actions:

                      ActiveLink: RQC:SRC:Status_090_HideReopenButton RCL

                      True actions:

                      action 0

                      ARACTSetAccess(301493600, 3)

                      ActiveLink: RQC:SRC:Status_090_ShowCancelButton RCL

                      True actions:

                      action 0

                      ARACTSetAccess(301420400, 2)

                      ActiveLink: RQC:SRC:Status_090_ShowReopenButton RCL

                      False actions:

                      ActiveLink: RQC:SRC:GetRequestInfo_100_Init_RCL

                      True actions:

                      action 0

                        Set-fields 179 = SR222437061200T_2l7wecI8QA_mWe

                        Set-fields 301438012 = Incident

                        Set-fields 301542500 =

                        Set-fields 1000000063 = DESKTOP

                        Set-fields 1000000064 = CD

                        Set-fields 1000000065 = CD to Burn

                        Set-fields 301528400 = This is a Test tt.Plz ignore it.

                      action 1

                        Set-fields 1000005838 =

                      ActiveLink: RQC:SRC:RefreshWorkLog_RCL

                      True actions:

                      action 0

                      ARACTTableRefresh(301354400)

                      ActiveLink: RQC:SRC:GetRequestInfo_120_CheckWorkLog

                      True actions:

                      action 0

                        Set-fields 301641400 = AG222437061200T_2mJAfczvEAPnKe

                      ActiveLink: RQC:SRC:GetRequestInfo_130_EnableWorkInfoLinks

                      True actions:

                      action 0

                      ARACTSetAccess(301751100, 2)

                      action 1

                      ARACTSetAccess(301751200, 2)

                      action 2

                      ARACTSetAccess(301751000, 2)

                      ActiveLink: RQC:SRC:ViewSelectedRequest_100_CheckSelection

                      False actions:

                      ActiveLink: RQC:SRC:ViewSelectedRequest_110_ViewRequest

                      False actions:

                      action 0

                      ARACTOpenDialog(rcomservicedesk, RQC:RequestDetails, RQC User IM View, 1, [object Object],null,null)

                      ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_100_Init

                      True actions:

                      action 0

                        Set-fields 301425500 = Prashant

                        Set-fields 179 = SR222437061200T_2l7wecI8QA_mWe

                        Set-fields 301244700 = Desktop-CD to Burn

                        Set-fields 301425300 = Amaiy

                        Set-fields 301425600 = 919320628197

                        Set-fields 301425700 = prashant.amaiy@relianceada.com

                        Set-fields 301438012 = Incident

                        Set-fields 301442500 = RTS

                        Set-fields 301457000 = IT SHARED & SERVICES

                        Set-fields 301457100 = IT INFRA OPERATIONS

                        Set-fields 301498600 = 4-Low

                        Set-fields 301563800 =

                        Set-fields 301624400 = 7/11/2012 9:43:24 PM

                        Set-fields 301624500 =

                        Set-fields 301625000 =

                        Set-fields 301625400 =

                        Set-fields 301625500 = This is a Test tt.Plz ignore it.

                        Set-fields 1000000063 = DESKTOP

                        Set-fields 1000000064 = CD

                        Set-fields 1000000065 = CD to Burn

                        Set-fields 1000001181 = 7/11/2012 12:00:00 AM

                      action 1

                      ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_101_RCL

                      True actions:

                      action 0

                        Set-fields 1000001184 = User Service Request

                      ActiveLink: RQC:RQD:View_CRF_Tab_RCL

                      False actions:

                      ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_102_INC

                      False actions:

                      ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_102_RCL

                      True actions:

                      action 0

                      ARACTSetLabel(1000001183, "Service Request")

                      ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_104_CHG

                      False actions:

                      ActiveLink: RQC:REQ:SetAppRequestStatus

                      True actions:

                      action 0

                      action 1

                      ActiveLink: RQC:RQD:SetAppRequestStatus_CHG

                      False actions:

                      ActiveLink: RQC:RQD:SetAppRequestStatus_HPD

                      False actions:

                      ActiveLink: RQC:RQD:SetFieldsOnOpenWindow_110_EnableViewBtn

                      False actions:

                      action 0

                      ARACTSetAccess(301628800, 3)

                      ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: RQC:RQD:SetFieldsOnTableRowSelection

                      True actions:

                      action 0

                        Set-fields 301641400 = AG222437061200T_2mJAfczvEAPnKe

                      ActiveLink: RQC:RQD:EnableViewBtnOnTableSelection

                      True actions:

                      action 0

                      ARACTSetAccess(301628800, 2)

                      ActiveLink: RQC:RQD:WorkInfo_100_ViewDetails_Dialog

                      True actions:

                      action 0

                      ARACTOpenDialog(rcomservicedesk, SRM:WorkInfo, RQC User View Display-Only, 1, [object Object],null,null)

                      ActiveLink: SRM:SHR:Permission_000_SetPermission

                      True actions:

                      action 0

                        Set-fields 301291601 = 1

                      ActiveLink: SRM:SWI:OpenDialog_00

                      True actions:

                      action 0

                        Set-fields 10001956 = No

                        Set-fields 10001957 =

                        Set-fields 10001958 = 0

                        Set-fields 10001959 = 0

                        Set-fields 2 = 20045347

                        Set-fields 4 =

                        Set-fields 7 = Enabled

                        Set-fields 8 = .

                        Set-fields 112 = 1000014129;

                        Set-fields 10000101 =

                        Set-fields 10001831 =

                        Set-fields 10001858 =

                        Set-fields 10001947 = AG222437061200T_2mJAfczvEAPnKe

                        Set-fields 10001950 = General Information

                        Set-fields 10001951 =

                        Set-fields 10001952 = Public

                        Set-fields 10001953 = No

                        Set-fields 10001954 =

                        Set-fields 10001962 = 7/11/2012 9:43:24 PM

                        Set-fields 10001963 = 20045347

                        Set-fields 10006800 = Attachment

                        Set-fields 10006803 = 000000002091991

                        Set-fields 1000000014 =

                        Set-fields 1000000079 =

                        Set-fields 1000000217 =

                        Set-fields 1000000218 =

                        Set-fields 1000000251 =

                        Set-fields 1000000298 =

                        Set-fields 1000000300 =

                        Set-fields 1000001827 =

                      ActiveLink: SRM:SHR:Permission_001_DefaultAdminViewError

                      False actions:

                      ActiveLink: SRM:SWI:ViewDetailsLog_001

                      True actions:

                      action 0

                      action 1

                      ARACTSetAccess(10001963, 1)

                      action 2

                      ARACTSetAccess(10001962, 1)

                      action 3

                      ActiveLink: SRM:SWI:OpenDialog_90_Enable_Close_Btn

                      True actions:

                      action 0

                      ARACTSetVisibility(350100002, 1)

                      action 1

                      ARACTSetVisibility(300000300, 0)

                      action 2

                      action 3

                      ARACTSetVisibility(301614900, 0)

                      ActiveLink: SRM:SWI:OpenDialog_90_Enable_Print_Btn

                      False actions:

                      ActiveLink: SRM:SWI:OpenDialog_90_Enable_Save_Btn

                      False actions:

                      ActiveLink: SRM:SHR:SetReadOnlyColor_Initialize

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: SRM:SWI:NewLog_100

                      False actions:

                      ActiveLink: SRM:SWI:NewLogNotEqualSecure_101

                      False actions:

                      ActiveLink: SRM:SWI:Open_Details_SetReadOnly

                      True actions:

                      action 0

                      action 1

                      action 2

                      action 3

                      action 4

                      ARACTSetAccess(10006800, 1)

                      action 5

                      ARACTSetAccess(10000101, 1)

                      action 6

                      action 7

                      action 8

                      ARACTSetAccess(10001963, 1)

                      action 9

                      ARACTSetAccess(10001962, 1)

                      action 10

                      ActiveLink: SRM:SWI:Open_Secure

                      False actions:

                      ActiveLink: SHR:SHR:ReadOnlyColour_100_SetROColour204

                      True actions:

                      action 0

                      ARACTProcess("SET-RO-COLOR 204,204,204", 1)

                      ActiveLink: SRM:SHR:ClearChangeFlag-R_999

                      True actions:

                      action 0

                      ARACTProcess("SET-CHANGE-FLAG 0", 1)

                      ActiveLink: SRM:SHR:Close_CloseWindow

                      True actions:

                      action 0

                        Set-fields 301299400 = Pressed Close

                      action 1

                      ARACTCallGuide(@, SRM:SHR:Close_CloseOperation, false, undefined, undefined)

                      ActiveLink: SRM:SHR:Close_QueryOperation_001

                      False actions:

                      ActiveLink: SRM:SHR:Close_QueryOperation_002

                      False actions:

                      ActiveLink: SRM:SHR:Close_CheckDirtyFlag_001_Check

                      True actions:

                      action 0

                      ARACTProcess(" GET-CHANGE-FLAG", 2)

                        Set-fields 300060600 = 0

                      ActiveLink: SRM:SHR:Close_CheckDirtyFlag_002_UserClose

                      True actions:

                      action 0

                        Set-fields 300060600 = Done

                      action 1

                      ARACTProcess("SET-CHANGE-FLAG 0", 1)

                      action 2

                      ARACTCloseWindow(0)

                      ActiveLink: SRM:SHR:Close_SystemWindowClose

                      False actions:

                       

                       

                      Please help me on this.

                       

                       

                      Thanks&Regards,

                      Balu Mannem.

                      • 8. Re: Attachment is not showing in Requester console in the mid tiers
                        RM Raja

                        Hi,

                         

                        1) If anything is working in the user tool not not working in the mid-tier means we need to flush the mit-tier cache.

                         

                        Did you try this by flushing the mid-tier cache? if not please try that and let us know the results.

                         

                        2) If the step one doesn't works then find the workflow which one is pushing the Attachments and try to change the Run If qualification and see the results.

                         

                         

                        For some versions the attachements were not working through service request entry. For example 7.6.03.

                         

                        For this we wrote filters to make it works.

                         

                        Thanks

                        Raju M.

                        • 9. Re: Attachment is not showing in Requester console in the mid tiers
                          Balu Mannem

                          Hi Raju,

                           

                               Thanks for your reply..

                           

                          1) I did the mid tier cache already 3 times but still its not working...

                           

                          2) below workflow is pushing the attachment..

                           

                          Workflow : RQC:RQW:Submit_110_SubmitRequest

                           

                          for the above work qualification as below.What i have to change the qualification

                           

                          Can u please suggest me.

                           

                          $VUI$ !=  "RCAP RQC User Wizard No Solutions RCL"

                           

                          Thanks&Regards,

                          Balu Mannem.

                          • 10. Re: Attachment is not showing in Requester console in the mid tiers
                            Ashwanth Padmanaban

                            hi,

                             

                            the flow is RQC:ServiceRequestWizard...from there you are clicking Add Attachment then the Active Link:RQC:RQW:AddAttachment2 is opening up the SRM:Work Info, over there user fills in the work info data with an attachment and then say save...once done...that dialog form will be closed and the values will be committed back to the parent form RQC:Service RequestWizard

                             

                            Committing field 301712900 back to parent with value (F(10001831).G()) to this field:$z2AF_WIAttachment1$ of the RQC:ServiceRequestWizard and then when clicking save...

                             

                            this AL:RQC:RQW:Submit_110_SubmitRequest is pushing the work info details, sr details and also the work info attachment to SRM:Request Form

                             

                            Push-fields 301712900 = $z2AF_WIAttachment1$

                             

                            from there, the Work Info values will be pushed to the SRM:Work Info....

                             

                            so your problem is lying before even this workflow:RQC:RQW:Submit_110_SubmitRequest comes in to picture, because its not able to read the values from the $z2AF_WIAttachment1$ field of the RQC:Service Request Wizard....

                             

                            so now you may need to recheck the permissions of the $z2AF_WIAttachment1$ in the RQC:Service Request Wizard and z2AF_Attachment1 field in the SRM:Work Info...

                             

                            if needed you can enable the field $z2AF_WIAttachment1$ and see whether the attachment is existing or not when submitting the SR in the midtier.....

                             

                            make sure your logged in user has the appropriate permissions to access these fields.....

                            • 11. Re: Attachment is not showing in Requester console in the mid tiers
                              Deepti NameToUpdate

                              Hi Ashwanth,

                               

                              I am exactly facing the same issue..

                               

                              I tried to reproduce the issue with the OOB form where the attachment is visible..

                              I could find out that the workflow(AL and Filters) there is no attachement seen, infact in logs i couldn't see any attachement..

                               

                              How to solve this problem

                               

                              Regards,

                              Deepti

                              • 12. Re: Attachment is not showing in Requester console in the mid tiers
                                Ashwanth Padmanaban

                                can we come up with a different thread for this pls...ok...let see

                                 

                                what is the result of these....in your envionment?

                                 

                                the flow is from RQC:ServiceRequestWizard...from there you are clicking Add Attachment then the Active Link:RQC:RQW:AddAttachment2 is opening up the SRM:Work Info, over there user fills in the work info data with an attachment and then say save...once done...that dialog form will be closed and the values will be committed back to the parent form RQC:Service RequestWizard

                                 

                                Committing field 301712900 back to parent with value (F(10001831).G()) to this field:$z2AF_WIAttachment1$ of the RQC:ServiceRequestWizard

                                 

                                so once the form(SRM:Work Info) gets closed are you not able to see that attachment which is committing back to the paretn RQC:Service RequestWizard Form Field:$z2AF_WIAttachment1$????

                                 

                                did you enable the $z2AF_WIAttachment1$ field on the RQC:ServiceRequestWizard to debug???

                                • 13. Re: Attachment is not showing in Requester console in the mid tiers
                                  Deepti NameToUpdate

                                  Opened a New Thread,, Please follow the one

                                   

                                  Thanks

                                  • 14. Re: Attachment is not showing in Requester console in the mid tiers
                                    Deepti NameToUpdate

                                    Nothing important, i just posted the same question in new thread.

                                     

                                    You can read the above reply from Ashwanth

                                    1 2 3 Previous Next