1 Reply Latest reply: Aug 9, 2012 9:52 AM by Bobby NameToUpdate RSS

How do I create a new Email Template?

Bobby NameToUpdate
Bobby NameToUpdate Aug 9, 2012 5:02 AM

Please see attachment to see what I mean. I've created one in Salesforce but can't see how I get it to show up in this dropdown. v20.12.01.009.009

  • 1. Re: How do I create a new Email Template?
    Bobby NameToUpdate
    Bobby NameToUpdate Aug 9, 2012 9:52 AM (in response to Bobby NameToUpdate)

    No worries, I figured it out; it has to be created as a Visualforce template and then have relatedToType="BMCServiceDesk__Incident__c" set in the subject line (if it's an incident template obviously). For example:

     

    <messaging:emailTemplate subject="Your ticket has been logged incorrectly" recipientType="Contact" relatedToType="BMCServiceDesk__Incident__c">