How do I create a new Email Template?
Please see attachment to see what I mean. I've created one in Salesforce but can't see how I get it to show up in this dropdown. v20.12.01.009.009
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1. Re: How do I create a new Email Template?
No worries, I figured it out; it has to be created as a Visualforce template and then have relatedToType="BMCServiceDesk__Incident__c" set in the subject line (if it's an incident template obviously). For example:
<messaging:emailTemplate subject="Your ticket has been logged incorrectly" recipientType="Contact" relatedToType="BMCServiceDesk__Incident__c">