This generally happens depending on the number of jobs waiting to start in the queue and server load. Though Control-M server processess the requests in muti-threading delays for 1 minute are more common.
Thank you for your response.
But our customer didn’t understand this situation.
They think that if how they can trust controlm even if start time delay.
Could you tell me know if this situation mentioned in manual?
Or more detail explain to me why happened this issue?
And I would like to know if this is BMC official opinion.
There are different ways the performance of Control-M Server can be improved to fix this issue. Increasing the number of CS processes, analying logs to see if there is any other issue causing the delay, review job schedule for settings that cause high load on server.
You can write to BMC and ask for a solution ascertain the existing performane of CS and if problem exists ask for a solution.