7 Replies Latest reply: Aug 30, 2012 4:57 AM by Jayesh Panchal RSS

    SLA shows attached but not started?

    KL NameToUpdate

      Using ITSM 7.6.04 and specifically incident management.  We have some very simple SLA's setup with the company = our company and based on the priority.  I save the incident and see this screen for the SLA piece:

       

      sla1a.png

       

      I am not understanding why it shows attached but not started.  This happens on all incidents.  Is there some separate service/ar.cfg file line I do not have or should I peek at the error log?  Sure could use some help.

      thank you


      Kos