1 of 1 people found this helpful
If a Ctrl-F5 is giving you what you want, I think that it would be a client cache issue, not a server issue...you could obviously set your IE to always get a fresh copy of the page instead of using the default setting of 'automatic'
Thanks for the speedy response but sadly this doesn't seem to have any impact on the issue
Which mid-tier version do you have? Perhaps you can try latest "sp" of it, for example if you have mid-tier 7.6.04, try installing mid-tier 7.6.04 sp3.
Already got AR Server version 7.6.04 SP3. Is that what you mean?
Yes. Then you can try latest hotfix for mid-tier sp3.
The one I have is the "MT_7604SP3_2012JUL07_CU_ALL", you need to ask it to BMC support, perhaps there is a more recent one.
If it doesn't solve your issue, perhaps you'll have to open an issue with BMC support... Does it happen with all browsers or just IE for example?
My boss isn't keen on applying hotfixes etc. Do you have a link to what is included in the hotfix you mention?
Here is a list:
It seems this one too is solved:
Defect ID Description
SW00428216 Security Vulnerabilities - Cross Site Scripting Issue
SW00428220 Security Vulnerabilities - SSL Cookie Not Used
SW00424701 Need to provide support for httpOnly cookie attribute in Midtier
SW00433887 Auto Complete makes unnecessary backchannel call when all required menu items are already loaded
SW00433686 Compatibility issues with Firefox 13- scrollbars on single line character fields, blacked out background forms during modal popup
SW00421038 When Mid-Tier uses SSL the workflow log window is reset every time a new window is opened
SW00433102 Mid-Tier throws error (Error: '0.id' is null or not an object) when refreshing a table with sorted Grouped rows and browser screen goes blank.
SW00420988 When a tool tip is open, table column sort does close the tool tip and does not refresh the UI causing the wrong record in the table to open.
SW00431407 Midtier Native report exports causing CPU to spike
SW00431989 Issue with Web Reporting functionality
SW00430897 Web Reports retrive all the data on first chunk request
SW00429473 Listbox menus do not show in MidTier when character field display type is set to Drop Down List
SW00430432 Attachments set via a Service Action on a Attachment Field failed to open with a ARERR 106
SW00424037 BIRT reports exported to Excel show mulitple sheets, one each for every page of data exported.
SW00411244 CCM Calendar having issues with filtering
SW00431083 MidTier CPU spiking with minimal set of users (thread contention)
SW00430923 Certain user names can stop browser-side processing, tripping up parsing of keywords when searching.
SW00427734 "Long" Hyphen/Dash Characters display incorrectly when pasting into Work Notes field on Incident form
SW00418664 Close Window active link action issue with IE 8
SW00428432 Tool tip sometimes causes "null" to appear in the center of the browser window
SW00429861 Runtime Exceptions during GetHTMLScriptForViewField Backchannel calls cause malformed responses to the browser resulting in Caught Exception errors
SW00429804 Access URL must be same as base_url for Web Report to work
SW00429605 ARERR 361 when running AR System Report from Report Console/Report Selection/Reports form against a 7.1 AR Server that allows unqualified queries
SW00428976 background.swf continues to load even after Flash is disabled in config.properties using arsystem.flash.enable_ui_rendering=false
SW00426226 Skin Definitions are causing cache html/js form invalidation, affecting performance
SW00427386 Type ahead template selection not showing all templates (auto complete, no scroll).
SW00428348 Double clicking an incident/change/etc from the results list opens up a new window with the results.
SW00426324 Vertical & Horizontal scroll bars on the Landing Console & Overview Console when using IE9
SW00420319 Problem with time stamp on Reporting console and Excel Export, shows server time not customer time
SW00427080 The mid-tier is doing a GLE call to return all records for an AR System report instead of multiple GME calls.
SW00424449 Application Fly out remains in Loading state if we log on with unrestricted user having knowledge submitter permission
SW00426765 Web Report causes table scan, DB CPU to spike, compromising performance and causing production outage
SW00422854 Readonly/Locked fields can be edited via expand box if opened before the field is made readonly
SW00422847 Table Refresh Interval
SW00423582 Unable to deploy Mid-Tier war file on JBoss 6.1.
SW00421355 Input Length s not a constraint for characters typed with <AltGr> key.
SW00418051 RTF fields showing white background in Mid-tier, grey background in Dev Studio.
SW00413020 Password redirect had an absolute URL in the body of the http response
SW00417797 Un-Display Active Link does not execute the AL as required in Mid-Tier.
SW00430624 Not possible to double click entries in menus when presented as list boxes.
Thanks for this Laurent.
Am I missing a trick as I can't see any reference to the issue I am having
I think it's worth a try. I know at least two issues that aren't referenced in the defect list that are solved.
I'm not sure the list is complete...