We need to configure BMC patrol to monitor the Number of concurrent users(license usage/sessions)logged into the HP service manager application (HP service manager 9.21 application running on windows server).
Server version – Windows server 2003 R2 (Enterprise X64 edition SP2)
BMC should notify the alert to specific HP service manager admin, if the concurrent users exceeds 90% of license count (i.e, for HP service manager application). Attached the screenshot for your reference.
Please let us know, how we can implement this task.