Is't applicable to customize ITSM universe in the analytic Business object by
add new view have been already created in the date base into ITSM universe?
If yes....there is any useful document to do it.
Assuming you know the name of the view....insert table; locate view; drag
and drop into universe structure;
Make join to existing table; drag and drop columns from new view into a new
or existing class.
Retrieving data ...