4 Replies Latest reply: Aug 3, 2012 9:48 AM by Carl Wilson RSS

Changing the Support Org - impacts to SRM

Rob Cvetkovski

Hello All,


I wanted to change a Support Organization using the Data Wizard.

How does that impact any SRs that are already created?


I noticed that using the Data Wizard it does not identify any of the SR backend forms when it completes the rename.


We are on ITSM 7.6.04 patch 2


Is there anything we can do to get around this?
Some of the SRs are submitting with Event Errors like - 1440105 "no change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructure change manager is defined, notify your system administrator".


Any help is greatly appreciated.