4 Replies Latest reply on Aug 3, 2012 9:48 AM by Carl Wilson

    Changing the Support Org - impacts to SRM

    Rob Cvetkovski

      Hello All,


      I wanted to change a Support Organization using the Data Wizard.

      How does that impact any SRs that are already created?


      I noticed that using the Data Wizard it does not identify any of the SR backend forms when it completes the rename.


      We are on ITSM 7.6.04 patch 2


      Is there anything we can do to get around this?
      Some of the SRs are submitting with Event Errors like - 1440105 "no change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructure change manager is defined, notify your system administrator".


      Any help is greatly appreciated.