4 Replies Latest reply: Aug 3, 2012 9:48 AM by Carl Wilson RSS

Changing the Support Org - impacts to SRM

Rob Cvetkovski

Hello All,

 

I wanted to change a Support Organization using the Data Wizard.

How does that impact any SRs that are already created?

 

I noticed that using the Data Wizard it does not identify any of the SR backend forms when it completes the rename.

 

We are on ITSM 7.6.04 patch 2

 

Is there anything we can do to get around this?
Some of the SRs are submitting with Event Errors like - 1440105 "no change manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of infrastructure change manager is defined, notify your system administrator".

 

Any help is greatly appreciated.


Thanks

Rob