3 Replies Latest reply: Mar 21, 2014 1:31 PM by Alex Steinwachs RSS

I want to add who made the last change to the ticket via email template

toddhayner

I want to add who made the last change to the ticket via email template, I only see it when I change the %%ATTRIB__MOST_RECENT_DESCRIPTION%% to %%ATTRIB__DESCRIPTION%% but when I change that it pulls all of the edits. I don't think it should do that, since it has this option %%ATTRIB__ALL_DESCRIPTIONS%%. The %%ATTRIB__MOST_RECENT_DESCRIPTION%% doesn't show who last made the edit and I don't see any other attribute to put in there to get that information. We are using Footprints Version 8.1.1


Thanks. Todd


Here is the template I'm using below.


Created by - %%ATTRIB__CREATOR%%


Summary - %%ATTRIB__TITLE%%


Most Recent Description - %%ATTRIB__MOST_RECENT_DESCRIPTION%%


Short list of what just changed - %%ATTRIB__LAST_CHANGE%%


Link to Ticket - %%ATTRIB__LINK_TO_DETAILS%%