1 Reply Latest reply: Aug 3, 2012 7:06 AM by Jean AD RSS

    Marking tickets to not count in Metrics

    Christina A. Molloy



      Does anyone know if there is a way to mark tickets or disallow them to show up in the total count open (such as tickets marked as projects that should not count toward a daily departmental total)? Or in case a user asks the same question over again that you have previously gave them the info on.  Thanks.