3 Replies Latest reply on Jul 27, 2012 12:43 PM by Vaibhav Dhainje

    Creating Change Approval Rule

    Ashish Joshi

      Hi everyone,

       

      I have a task of creating a change approval rule

      I need to cover the following aspects:

       

      - Approval using Impact Areas

      - Approval using Product and Operational Category

      - Approval notification using Risk >=  and <= fields.

      - Approval using Change Coordinator Group and Change Manager Group.

       

      I have not worked on the Change Management Application in BMC Remedy ITSM Suite 7.6.04 SP2 which is the environment.

      I would really apreciate your help guys.

      waiting for the solutions so that I can get a start to this task.

      Hopefully, one of tech guru will provide me a quick resolution here.

      Thanks in advance,

       

      Regards,

      Ashish Joshi