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I need to reserve first IDs for imported incidents from old system into the new one, and then reset the incident ID counter to INC100000000000.
So I stopped arsystem then ran the following query :
update arschema set nextid=100000000000 where name = 'HPD:Help Desk';
update arschema set nextid=100000000000 where name = 'HPD:CFG Ticket Num Generator';
Then restarted arsystem, but when I create a new incident, I get a weird Incident ID number = INC001410065410 instead of
For information, that's a clean installation of ITSM 7.6.04 SP2, there is no incidents created on the system yet and "Next ID Block Size" = 10 ;
I noticed that if I set nextid=1000000000 (9 zeros) instead of nextid=100000000000 (11 zeros) it works fine or, in other words, it works fine with nextid INC001000000000 but not with nextid INC100000000000.
Any help would be appreciated.