when I extract report(Web) with date/time field, his format is different in word and excel file
In word file I read
In excel file I read
Fri Apr 06 13:15:49 CEST 2012
On same machine, and same setting language...
On web I read correctly
Can someone help me??
I've modified language and regional options, but don't work...
Which ITSM and Mid Tier version you are at ?
ITMS 7.6.04Sp2 and Mid Tier 7.6.04SP2.
This is a known inssue in Mid Tier 7.6.04 SP2 and BMC has a hot fix for the same.
I would suggest you contact BMC and they can provide you the fix which is change in one jar file.
We have implemented the fix on our SP2 box and it works
Hope it helps,
tnk for answer,
can you tell me hot fix number?
can I download this hot fix from knowledge?
This behavior has been logged as a Defect SW00422402. You can not download the hot fix from the knowledge article. Please open a ticket with BMC support to get a fix.
Retrieving data ...