4 Replies Latest reply: Aug 3, 2012 1:07 PM by Anne Brock RSS

    Unable to pick template when configuring decision tree

    Ryan NameToUpdate

      I'm setting up the decision trees in Incident mgmt.

       

      When I select 'Template' in the 'Incident Action Type' - and then click 'View' - none of my templates are showing up.

       

      If I go to 'Templates' within the Incident Mgmt screen then everything shows up.

       

      Frustrated.  Please help.