4 Replies Latest reply: Aug 3, 2012 1:07 PM by Anne Brock RSS

Unable to pick template when configuring decision tree

Ryan NameToUpdate

I'm setting up the decision trees in Incident mgmt.


When I select 'Template' in the 'Incident Action Type' - and then click 'View' - none of my templates are showing up.


If I go to 'Templates' within the Incident Mgmt screen then everything shows up.


Frustrated.  Please help.