0 Replies Latest reply: Jul 13, 2012 2:23 PM by Carlos Aragón RSS

Notification Change Password still sending after change done

Carlos Aragón

Hi, I had a issue with a customer.

This happened only one day

5 users called because they received a new notification after they changed their password.

Administrator had to change manually in CTM:People form to stop the emails.

Their password was changed every try.


I could see the escalation User:LastPasswordChange that send notifications.

Form is “User Password Change Redirector”

It uses next qualification

('Applied PasswordEnformentEnabled'!=$NULL$) AND ('Disable Password Management'=$NULL) AND ('Force Password Change On Login'=$NULL$) AND ($DATES$>=('Last Password Change for Policy'+(('Applied No. Days before Expiration'-'Applied Number of Warning Days')*86400)))


I am sure that flow is fine but something happened these day that some date didn´t change.


Someone has had this issue some day.

I really appreciate your help