1 Reply Latest reply on Aug 3, 2012 11:59 AM by Ashwanth Padmanabhan

    Template Alphabetical Order

      After the import of Incident templates in our new 7.6.04 system, they are displayed in reversed alphabetical order without any way to sort.  From the Incident screen I do a Search for Templates, the View by Support Group screens shows but in reverse order, with no way to sort.  If I pick a group that has multiple templates, I can sort on that screen.  Any thoughts on why the Support Group view cannot be sorted alphabeticaly?