11 Replies Latest reply: Aug 24, 2012 9:59 AM by Mohamed Boukhriss RSS

    error trying to search knowledge in RKM 7.6.03

    Mohamed Kamruzzaman

      Hi,

       

      Has anyone seen this error message when trying to search for kb articles in RKM 7.6.03. Brand new itsm 7.6.03 install on windows 2003 with sql 2005. The plugin server is running, and the ar.cfg file has the correct entry for the fts plugin.

       

       

      Cannot establish a network connection to the AR System Plug-In server :
      ARSYS.ARF.FTS (ARERR 8760)

       

      Cannot establish a network connection to the AR System Plug-In server :
      w2k3 (9998) : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760)

       

       

      I also get error messages in arerror.log file.

       

      Wed Oct 06 10:04:26 2010  390602 : Cannot establish a network connection to the AR System Plug-In server : w2k3 (9998) : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760)
      Wed Oct 06 10:04:27 2010  390602 : Cannot establish a network connection to the AR System Plug-In server : ARSYS.ARF.FTS (ARERR 8760)
      Wed Oct 06 10:04:27 2010  390602 : Cannot establish a network connection to the AR

       

       

      Thanks

      Mohamed