yes- clicking 'Logout' button from the Midtier.
No whatever he has consumed that still shows on his name....
Even if he has not logged out clicking log out button just by closing the window, as per the session time out its configured as 15 mins after the session is expired also that person is holding that license..it should not be right?...
but if i restart the AR, then the things are working as expected...but after some time users are ending up with this issue....
is anything to do with the plugin server on this??? if in case plugin is not responding in timely manner do we experience such kind of issues???
coz in arerror log i just noticed ARERR 9940 and when i try to access Server Info or License Review page i am getting ARERR 94...
If this happens to all users, it seems to be a bug.
It should have nothing to do with any plugin. If you logout you logout, and everything should be cleared out immediately.
Are you on a server group?
Best Regards - Misi, RRR AB, http://rrr.se
nope not in a server group...AR 7604 SP2/ITSM 7604 SP2 (Stack Installer)....
Is it possible to see the license "drops" in "user" logs?
Not sure but might have got fixed in ARS 7604-SP3 or higher. May be related to SW00411635. Check with BMC support.