Currently today, approvers have to have a Salesforce or a Salesforce Platform license. Customer Portal licenses do not have access to approve. That said, we're currently working on possibly changing our licensing offerings to help these particular situations.
I'm not in the office on fridays.
For any issues, please contact the Support Center.
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The situation of where a client is a manager for another client is very usual and approval processes for them are generally expected.
Are there any automated workarounds temporarily available?