0 Replies Latest reply: Jul 4, 2012 1:31 PM by Tyler . RSS

    HPD:Help Desk Assignment Log - 7.0.03

    Tyler .

      This is just an FYI for those of you using 7.0.03.


      I recently came across a defect in HPD:Help Desk Assignment Log.


      It is always one behind in reporting who the Incident is assigned to.  As a result your reporting will be incorrect.


      BMC is acknowledge this is a defect (SW00331594).