0 Replies Latest reply: Jul 4, 2012 1:31 PM by Tyler . RSS

HPD:Help Desk Assignment Log - 7.0.03

Tyler .

This is just an FYI for those of you using 7.0.03.

 

I recently came across a defect in HPD:Help Desk Assignment Log.

 

It is always one behind in reporting who the Incident is assigned to.  As a result your reporting will be incorrect.

 

BMC is acknowledge this is a defect (SW00331594).