7 Replies Latest reply: Jun 29, 2012 2:45 PM by Michael Santos RSS

System Administrator unable to open a ticket via email

David Scott

User receives the following when trying to open a ticket via email.


Your issue/problem email submission to  'IT' was not accepted because there was missing information.


The following field information must be included in the body of the email:


'IT' is the workspace. A list of required fields follow. I, and other users, are able to email the system without issue.


The user is a system adminstrator, and can login and create tickets.