2 Replies Latest reply: Jun 29, 2012 2:52 AM by Anirban Dutta RSS

Integration Engine vs. custom integrations - pros and cons?

Kelly Logan

Hello,

 

I am looking at setting up a proof-of-concept installation of Remedy ITSM 7.6.4.  One of the issues that this demo will be addressing is integration with a wide variety of data sources, from Salesforce.com to custom Access databases to a variety of other third-party programs, with ITSM and custom forms.  Are there any particular advantages that people see with using Integration Engine over custom work?  Or vice versa?