2 Replies Latest reply: Jun 29, 2012 2:52 AM by Anirban Dutta

Integration Engine vs. custom integrations - pros and cons?

Kelly Logan May 3, 2011 12:19 PM

Hello,

I am looking at setting up a proof-of-concept installation of Remedy ITSM 7.6.4. One of the issues that this demo will be addressing is integration with a wide variety of data sources, from Salesforce.com to custom Access databases to a variety of other third-party programs, with ITSM and custom forms. Are there any particular advantages that people see with using Integration Engine over custom work? Or vice versa?

1. Re: Integration Engine vs. custom integrations - pros and cons?

Manish Patel May 3, 2011 5:52 PM (in response to Kelly Logan)

Hi Kelly,
If you are comparing AIE/AI with other AR form based integration/third party tool,

So far my experience is;

-          AIE/AI are more CMDB aware

-          AIE has couple of adapters for (SQL, Oracle, Db2, XML, Flatfile) data sources. AI gives even more flexibility and covers wide range of data sources.

-          AIE/AI has very good performance.

-          Lot more flexibility in massaging data etc.

Thanks,

Manish
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2. Integration Engine vs. custom integrations - pros and cons?

Anirban Dutta Jun 29, 2012 2:52 AM (in response to Manish Patel)

Moved Discussion to the Remedy Product Forum.
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Integration Engine vs. custom integrations - pros and cons?

1. Re: Integration Engine vs. custom integrations - pros and cons?

2. Integration Engine vs. custom integrations - pros and cons?

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