3 Replies Latest reply: Jun 28, 2012 6:46 AM by Virginia Leandro RSS

    Allowing clients to see who their ticket is assigned to

    Bobby NameToUpdate

      Hi again,

       

      Is it possible to have the current ticket owner displayed somewhere in Self Service? I can see that I can make the Notes Action visible which will help, but would be great to make the assignee visible somewhere so the clients know who to chase.

       

      Thanks,

       

      Bobby