3 Replies Latest reply: Jun 28, 2012 6:46 AM by Virginia Leandro RSS

Allowing clients to see who their ticket is assigned to

Bobby NameToUpdate

Hi again,

 

Is it possible to have the current ticket owner displayed somewhere in Self Service? I can see that I can make the Notes Action visible which will help, but would be great to make the assignee visible somewhere so the clients know who to chase.

 

Thanks,

 

Bobby