I believe the reason it's not there is so that they DON'T chase after the assignee!
I don't know of a way to add assignee; we'll see if anyone else knows of one. I would recommend putting in an RFE to have that as a configurable option...
Is that Request For Enhancement by any chance? How do I do that?
You can contact support via the following:
Phone: 800-537-1813 or 713-918-2950
Self Service URL: https://magickb.remedy.com/helpdesk
Additionally, we do have this as an RFC (we just reviewed it yesterday as a matter of fact), but it's always good to track how many customers are requesting a given feature!
Additionally as we were just talking about this internally over email (not sure what your skills are with Apex Triggers):
- Add a custom text field to the Incident object – for example "Assigned To" and make it read only to all profiles.
- Add the field to one of the Self Service Field Sets and assign the custom Self Service Visualforce form to the appropriate profiles.
- Using a small trigger, populate the name of the actual record owner to this field. Unfortunately this isn’t possible using a workflow because of a limitation in the platform.
If you're not familiar with Apex Triggers and that type of thing we can always get you in touch with our Services group.