On the Win7 workstation, I find the service "TIRmtCtl", Track-It! Remote Control. This is running in a local service account, with "Allow service to interact with desktop" checked. I unchecked that choice and restarted the service. The dialog stops appearing.
So, I fixed the symptom, but my question now is why was this service set to interact with the desktop?
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I may be wrong on this but I believe the Remote is part of the Track-it Agent which is also used for auditing. There is an option in the admin console (Configuration - Inventory - Auditing - User Interaction) that gives you the option to set the agent to Hidden - Non-interactive and Prompt for Asset Information to Never. These options may turn off the interaction with the desktop the service is trying to do. I don't have remote with my install but there may be similar options for those settings as well.
You are correct about where those settings are located in the Technician Client. At this time, those attributes were set to "Hidden - Noninteractive" and "Never" for me. But this might be because I changed the Windows Service logon values outside of TrackIt.
I will try resetting them to other values and see what happens.
The Audit Agent and the Remote agent are 2 different agents. The settings in the Admin console will affect the Audit agent only. I am not sure why you are seeing those messages from Remote. Someone from our support group may be able to help.
It looks to me like your Windows 7 workstation has an old version of the Remote Control software. wuser32.exe isn't used anymore. What version of Track-It! are you running? On the affected workstation, if you open the C:\Windows\TIRemote folder, what version of audit32.exe do you have in there?
In versions that support Windows 7, there should no longer be a TIRmtCtl service. You should only have a Track-It! Workstation Manager service (TIRmtSvc). If you are running a version of Track-It! higher than Track-It! 8.5.2, you may need to uninstall the old remote control software from that machine. You can do this by running C:\Windows\TIRemote\TIRemote.exe /uninstall.
"...C:\Windows\TIRemote folder, what version of audit32.exe do you have in there?"
So that looks old, as we are running TrackIt 10.5.
How do I install the correct version of audit32? And do I need any version of TIRemote.exe?
Unfortunately, we have included this situation in one of our workstation disk images, so I'll need to rebuild that after all is fixed.
Thanks for the help,
Yes, that is indeed a very old version, which didn't take kindly to Windows 7 since it didn't exist back then :-). If you would like to install the Workstation Manager agent manually, you could install it by running the following command from each of your workstations (replace "ServerName" with the actual name of your Track-It! server):
If you don't plan on doing scheduled audits or remote audits on demand from the Technician Client application, the Workstation Manager agent will automatically be installed on the workstation(s) when the scheduled audit/remote audit is run so you don't technically have to install it on all of your machines manually.
Rather than installing an Audit agent on every machine, you could also just setup a login script to run Audit.exe from the Track-It! share:
The good news is that the disk image isn't the culprit. Running
\\ServerName\Trackit\Installers\WorkstationManager\TIWSMgr.exe does get me the correct version of the TI Workstation Manager. I will put that into a login script to be run once only.
Thanks for your feedback.
Great, glad I could help!