13 Replies Latest reply: Jul 11, 2012 1:48 PM by Michael Santos RSS

Email notifications being sent after removed user from Footprints configuration

Erin Batchelder

When a new IT request is created, we have configured Footprints to send email notifications to 2 users, which it does correctly.  (Set up: Administration/Project/Mail Preferences/New Customer Request Notification:/Send email to the following users for each new customer Request submitted: (Select users here).  However, Footprints also continues to send email to an ex-employee's email account (which is set up as an alias in a current employees mailbox) and we cannot find where to turn that off in Footprints.  This user is no longer selected in the above mentioned set up.   Any suggestions would be appreciated.