10 Replies Latest reply: Jun 29, 2012 1:43 PM by Michael Santos RSS

    Survey Issue

    David Scott

      When I close a workorder, the default survey email sent out has the correct signature at the bottom, ie Regards, David Scott

      However, when my agents close a ticket and the survey email is sent, it contains their userid, ie david.scott


      As far as I can tell, our accounts are setup exactly the same except for the permission level: I'm an administrator and they are agents.